German Speaking Support Agent for Booking.com - Relocate to Greece

Mercier Consultancy MDRemote — Sofia, Sofia City Province, Bulgaria

Remote Full-time

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Experience Level

Entry Level

Qualifications

Requirements:Fluency in German (both written and spoken) is mandatory; proficiency in English is preferred. Previous experience in customer service, preferably in the travel or hospitality sector. Excellent communication skills and a customer-centric approach. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Familiarity with CRM systems and booking tools is an advantage. A positive attitude and proactive problem-solving skills. Willingness to relocate and embrace a new cultural experience in Greece.

About the job

Key Responsibilities

Deliver outstanding customer support to German-speaking clients through phone, email, and live chat.
Address inquiries regarding bookings, cancellations, and modifications with efficiency.
Effectively resolve customer complaints to ensure satisfaction.
Maintain accurate records of customer interactions in our CRM system.
Collaborate with various departments to tackle complex inquiries and improve the overall customer experience.
Stay informed about company policies, promotions, and travel regulations to provide accurate information to customers.

About Mercier Consultancy MD

Mercier Consultancy MD is dedicated to connecting talented professionals with industry-leading companies. As part of our team, you will have the chance to thrive in a dynamic environment, all while enjoying the rich culture and beauty of Greece.

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German Speaking Support Agent for Booking.com - Relocate to Greece

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