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Key Responsibilities:Collaborate with a dynamic, multilingual team operating 24/7 across APAC, EMEA, and NOAM. Demonstrate flexibility in working days and shifts, including weekends. Engage with our hospitality customers, partners, and Lightspeed team members with enthusiasm and expertise, maintaining our Gold Class support standards via phone, chat, and email. Employ consistent troubleshooting methods to swiftly identify and resolve customer issues. Utilize our support platforms to document, track, and resolve customer interactions effectively. Assist in identifying, reproducing, and escalating product issues to the Quality Assurance team, ensuring thorough tracking and resolution. Advocate for and promote enhancements to our products and services. Work within a scheduled roster to ensure high availability for our customers.
About the job
Greetings! We're thrilled to have you here!
Are you in search of a new career path or simply exploring your options? If so, you may have found your next opportunity!
As a pivotal member of Lightspeed’s Support team, you will serve as the primary contact for our valued customers seeking assistance, addressing a diverse range of inquiries from general education to in-depth hardware/software troubleshooting.
Collaborating closely with various global teams at Lightspeed, your responsibilities will include investigating, diagnosing, testing, and resolving issues faced by our hospitality clients during their service operations.
About Lightspeed Commerce Inc.
Lightspeed Commerce Inc. is a leading technology company that provides innovative point-of-sale and eCommerce solutions for businesses in the hospitality and retail sectors. With a commitment to superior customer service, Lightspeed strives to empower entrepreneurs and enhance their operations through technology.
Are you ready to collaborate with renowned international fashion brands and retailers while helping us maintain our status as a pioneering force in the tech industry? If you are passionate about providing expert advice and taking effective action to assist others, you've found your ideal opportunity! As a Technical Support Specialist, you will serve as the p…
Ben jij gepassioneerd in het helpen van anderen, heb je een scherp oog voor detail en ben je op zoek naar een uitdagende rol binnen een dynamische organisatie? Bij Studytube zijn we op zoek naar slimme, flexibele en enthousiaste professionals die samen met ons willen bouwen aan de toekomst van ons educatieve platform! Jij speelt een cruciale rol in het waarborgen dat klanten en partners het maximale uit onze diensten halen, terwijl je voortdurend bijdraagt aan de optimalisatie van onze klanttevredenheid en service.Jouw verantwoordelijkhedenAls Technical Support Specialist heb je een belangrijke functie binnen ons team. Je bent het eerste aanspreekpunt voor L&D-professionals en biedt hen technische ondersteuning bij het gebruik van ons platform. Je adviseert en begeleidt klanten en partners, zodat zij het meeste uit onze diensten kunnen halen en tevreden blijven. Je werkt ook actief aan het verbeteren van onze dienstverlening en communicatie. Om de klanttevredenheid te waarborgen organiseer je elke zes weken een product Q&A webinar, waarin je vragen beantwoordt, ontwikkelingen toelicht en feedback verzamelt om ons platform verder te optimaliseren.In deze rol ben je verantwoordelijk voor:Het snel en efficiënt oplossen van technische vragen van klanten en partners via e-mail en telefoonAnalyseren en verbeteren van gebruikersprocessen om de klantreis te optimaliserenSignaleren van knelpunten en klantfeedback om samen met het productteam en Customer Success Managers productverbeteringen door te voerenVertalen van inzichten naar concrete acties en regelmatig klanten informeren over verbeteringenMeedenken over slimmere processen en manieren om de dienstverlening te verbeteren, met als doel efficiënter werken en verhoogde klanttevredenheid
Hello and welcome! Are you on the lookout for an exciting new role? Or maybe just browsing the job market? If so, you might have found your next opportunity!As a vital member of Lightspeed's Support team, you will serve as the initial contact for our customers seeking assistance. Your expertise will help address a diverse array of inquiries ranging from general guidance to in-depth hardware and software troubleshooting.Collaborating closely with various international teams at Lightspeed, your role will involve investigating, troubleshooting, testing, and resolving technical challenges faced by our hospitality clients during their service operations.Your Key Responsibilities:Collaborate with a truly global, multilingual support team operating 24/7 across APAC, EMEA, and NOAM.Demonstrate flexibility in working days and shifts, including weekends.Engage positively and knowledgeably with hospitality customers, partners, and Lightspeed team members, ensuring we maintain our Gold Class support standard through phone, chat, and email communications.Utilize effective troubleshooting techniques to swiftly identify customer issues and provide prompt, suitable solutions.Document, track, and resolve customer interactions using our support platforms.Aid in identifying, reproducing, and escalating product issues to our Quality Assurance team, ensuring thorough resolution tracking with customers, partners, and Lightspeed staff.Champion improvements to our products and services.Work within a schedule to guarantee high availability of support for our customers, in collaboration with your manager.What You Bring to the Team:Prior experience in customer service or technical support, with a strong focus on delivering exceptional customer experiences.Proficient verbal and written communication skills in German and English.Basic familiarity with common online, mobile, and desktop platforms such as iOS, Android, OSX, and Windows.Bonus Qualifications:Experience interacting with customers via phone, email, and ticketing systems.
Part-time|On-site|Amsterdam, Noord-Holland, Nederland
Escape is looking for a Technical Support Staff member to join the team supporting our restaurants Heck’s, Chez van Rijn, and De Kroon, all located at Rembrandtplein in Amsterdam. This role centers on hands-on maintenance and repair work within a lively hospitality setting. Key responsibilities Carry out maintenance and minor repairs throughout the restaurants. Install decorations, lighting, and wall art as needed. Fix damaged furniture, equipment, or installations. Set up new equipment or furniture on site. Paint and refresh walls and furniture to maintain a welcoming atmosphere. Support a variety of facility-related tasks as they arise. What we offer A varied role in a lively hospitality environment in Amsterdam. Work alongside an enthusiastic and supportive team. Complimentary lunch during working hours. Flexible position with space for personal initiative. Salary based on experience, knowledge, and background.
Full-time|Hybrid|Amsterdam, The Netherlands; Dublin, Ireland; Paris, France
At Datadog, we are not just a company; we are a community of passionate product experts dedicated to empowering our clients through exceptional technical support. The Technical Solutions team plays a pivotal role in our global expansion efforts by enhancing the experience of both prospective and existing customers. As a Premier Support Engineer (PSE), your primary responsibility will be to assist our Premier Customers with their technical inquiries regarding the Datadog platform. You will engage with our clients through various support channels and participate in cadence calls, demos, presentations, and conferences, contributing to exciting side projects along the way. This role allows you to directly influence the success of our Premier Customer base in a dynamic environment that fosters growth and innovation.At Datadog, we prioritize a collaborative office culture that enhances relationships and sparks creativity. Our hybrid workplace model enables our Datadogs to achieve a work-life balance that suits their individual needs.
Part-time|On-site|Amsterdam, Noord-Holland, Nederland
Are you a skilled handyman with an eye for detail? Do you want to work in the vibrant hospitality scene of Amsterdam? We are seeking an enthusiastic Technical Support Staff member for our restaurants: Heck’s, Chez van Rijn, and De Kroon located at Rembrandtplein in Amsterdam.Your Responsibilities:Perform maintenance and small repairs in our restaurants.Hang decorations, lighting, or wall decor.Repair damaged furniture, equipment, or installations.Install new equipment or furniture.Paint walls and furniture as needed.Assist with various facility-related tasks.What We Offer:A dynamic job in a lively environment.Collaboration with an enthusiastic team.Complimentary lunch during working hours.A flexible position with ample opportunity for personal initiative.
Part-time|On-site|Amsterdam, Noord-Holland, Nederland
Are you a skilled handyman with a keen eye for detail? Do you want to work in the vibrant hospitality scene of Amsterdam? We are looking for an enthusiastic Technical Service Specialist to join our team at our restaurants Heck’s, Chez van Rijn, and De Kroon located in the iconic Rembrandt Square.Your Role:Maintain and perform minor repairs in our restaurants.Install decorations, lighting, and wall art.Repair damaged furniture, equipment, and installations.Set up new equipment or furniture.Paint and touch up walls and furniture.Assist with other facility-related tasks as needed.What We Offer:A diverse role in a lively environment.Collaboration with a passionate team.Complimentary lunch during working hours.A flexible position with ample room for personal initiative.
About Adyen Adyen stands as the premier financial technology platform, empowering leading enterprises with comprehensive payment solutions, insightful data analytics, and a suite of financial products tailored for a global market. We partner with industry giants such as Meta, Uber, H&M, eBay, and Microsoft to facilitate their growth and efficiency. Join us as we continue to innovate and tackle unique challenges in the payments landscape. Position Overview As the Technical Support Team Lead based in Amsterdam, you will spearhead a dedicated team serving as the primary contact for Adyen's global merchants. You will be responsible for mentoring and developing your team to address complex technical and operational inquiries. Daily, you will collaborate with various departments, including Operations, Engineering, Product, Account Management, and Sales, to ensure exceptional service delivery. Our team prides itself on being merchant-focused, highly motivated, and committed to collective success. You will work within an international group that values diverse skills and backgrounds, operating around the clock to support our global clientele with a 'follow the sun' approach.
About GigsAt Gigs, we are revolutionizing mobile services by creating an operating system that allows tech companies to seamlessly integrate global connectivity into their offerings.Similar to how Stripe empowers businesses to add payment options within moments, Gigs enables platforms to incorporate connectivity, thus merging conventional telecom with innovative technology. We simplify the complexity of telecom, automating provisioning for various sectors, from fintechs introducing mobile services to HR platforms providing work phone plans.Our team comprises around 100 talented individuals across the US and Europe, supported by nearly $100 million in funding from notable investors like Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we unite early-stage engineers, product designers, and business experts from renowned firms such as Stripe, Airbnb, and Shopify. We are addressing significant technical and regulatory hurdles to ensure a truly seamless connectivity experience.If you have a passion for exploration, innovation, and desire to influence the future of telecom, we would be excited to connect with you.The RoleAs a Technical Support Engineer, you will be the cornerstone of our support operations. Your commitment to excellence will shine through in every interaction, whether you're assisting a business customer or an end-user, adapting intuitively to their unique perspectives. You will not merely address the tickets assigned to you; instead, you will take ownership of a healthy support queue, ensuring the entire operation functions seamlessly.In this position, you will serve as the primary escalation point for intricate connectivity issues that challenge our Tier 1 partners. You will traverse the entire technical stack—debugging API logs and troubleshooting live network connectivity problems for end-users. Acting as a bridge, you will translate technical root causes into straightforward solutions for our customers while providing essential insights back to our Product and Engineering teams. Your efforts will ensure that when users need to connect, the Gigs platform delivers effectively.This position is based in our Amsterdam hub.
Join Our TeamHorizon3.ai is an innovative cybersecurity company on a rapid growth trajectory, committed to empowering organizations to proactively identify, rectify, and validate exploitable vulnerabilities before they can be leveraged by malicious actors. Our flagship solution, the NodeZeroTM platform, provides production-safe autonomous penetration tests and critical assessment operations that scale seamlessly across diverse internal, external, cloud, and hybrid cloud environments. The NodeZero platform is trusted by a wide range of organizations, including small educational institutions, government agencies, and Global 100 enterprises, making it an essential tool for IT Operations, Security Operations teams, consulting pentesters, and managed security service providers.Our team is a unique blend of former U.S. Special Operations cyber experts, startup engineers, and seasoned cybersecurity practitioners. We pride ourselves on tackling widespread security challenges, including ineffective security tools, false positives, alert fatigue, and the cybersecurity skills gap. Our culture is rooted in respect, collaboration, ownership, and delivering results.As a fully remote organization, we require a minimum broadband connection of 25Mbps.
Full-time|€3.3K/mo - €4.4K/mo|On-site|Amsterdam, Noord-Holland, Nederland
Your ResponsibilitiesAs a Technical Specialist at a-point in Amsterdam West, you will be the go-to expert for resolving the most challenging technical issues. You will work with cutting-edge models and technologies from premium brands like Volkswagen, Seat, Skoda, and Volkswagen Commercial Vehicles. Your expertise will ensure that even the most intricate malfunctions are effectively addressed.Your extensive knowledge in electronics, diagnostics, and software makes you the primary contact for both colleagues and the importer in complex situations. You will oversee the quality of work, ensuring the workshop consistently performs at the highest standards. In doing so, you will elevate not only the technology but also the capabilities of the team.What We Expect from YouWe are looking for an experienced automotive technician who strives to maximize technical performance daily. You possess deep knowledge combined with the drive to genuinely understand and solve problems.A Level 4 qualification as a Technical Specialist for Passenger Cars or you are nearing completion of your studies;Experience in diagnostic and troubleshooting tasks;Familiarity with modern vehicle systems, electronics, and software;A valid APK Inspection Certificate or willingness to obtain one;Driver's License B;Proficient command of the Dutch language, both spoken and written;What We OfferAt a-point, we reward your dedication with excellent employment conditions and numerous opportunities for advancement. As a Technical Specialist, you will enjoy, based on a 38-hour workweek:A salary aligned with your experience and expertise, ranging from €3,276.78 to €4,433.28 gross per month;ADV scheme for a 40-hour workweek;192 vacation hours based on a full-time contract;Extensive training and growth opportunities;A contribution to your pension;A monthly contribution from PON towards your collective health insurance with ONVZ or Zilveren Kruis;An active employee association with several enjoyable team outings each year;The chance to participate in PON Fit's sporting activities and a variety of free health and wellness programs.About the OrganizationA-point is a subsidiary of Pon and an authorized dealer for the brands Volkswagen, Audi, SEAT, SKODA, and Volkswagen Commercial Vehicles. In addition to dealership operations, we specialize in car rentals and leasing.Our locations are situated in and around the capital. Over 400 colleagues work across various sites from Amsterdam, Almere, and Hoofddorp.
Full-time|On-site|Amsterdam, North Holland, Netherlands
Greetings! We're thrilled to have you here! Are you in search of a new career path or simply exploring your options? If so, you may have found your next opportunity!As a pivotal member of Lightspeed’s Support team, you will serve as the primary contact for our valued customers seeking assistance, addressing a diverse range of inquiries from general education to in-depth hardware/software troubleshooting.Collaborating closely with various global teams at Lightspeed, your responsibilities will include investigating, diagnosing, testing, and resolving issues faced by our hospitality clients during their service operations.
About UsFor nearly two decades, Equals Money has empowered over a million clients to effectively manage and transfer their funds. Our award-winning suite of financial products enables low-cost, multi-currency transactions across diverse platforms, from travel money and transfers to currency hedging and expense management. We are dedicated to simplifying the financial experience for our customers.Our commitment to delivering unparalleled value is realized through innovative payment technology combined with exceptional customer service. We are currently seeking a talented Implementation Manager to join our team as we continue to evolve.With offices in key locations including London, Chester, Los Angeles, and throughout Europe, Equals encompasses three distinct brands: Equals Money, FairFX, and CardOneMoney. You will be part of a cohesive, skilled, and supportive team that values diverse perspectives to better understand and meet our customers' needs.About the RoleThe 1st Line Workplace IT Support Specialist will provide essential first-level technical assistance to end users, ensuring that all issues and service requests are documented, prioritized, and resolved promptly. This role serves as the primary contact for IT-related inquiries and is vital in maintaining operational continuity and ensuring user satisfaction.About YouWe are looking for candidates who possess key skills essential for success in this role. While you may not meet every desired qualification, we encourage you to apply as we value diverse experiences. Shortlisted candidates will undergo individual interviews to determine the best fit for our needs.
Role Overview MSX International is hiring a Technical Specialist Automotive L1 based in Amsterdam. This position focuses on delivering technical support and solutions for the automotive industry. The work centers on improving vehicle performance and supporting customer satisfaction through practical expertise.
Full-time|€3.3K/mo - €4.4K/mo|On-site|Amsterdam, Noord-Holland, Nederland
Your RoleAre you the Technical Specialist capable of diagnosing and resolving intricate automotive issues? At a-point, you will be an essential link ensuring that Audi vehicles are road-ready. You'll be working on some of the finest Audis, playing a pivotal role in the maintenance and repair of both conventional and electric vehicles.As a Technical Specialist, your daily tasks will be diverse and challenging, centered around your expertise. This includes:Performing maintenance on electric vehicles;Investigating and troubleshooting complex electronic malfunctions;Coordinating with the importer and colleagues on appropriate repair methods;Accurately documenting all performed tasks.At a-point, you will work in a state-of-the-art workshop as part of a team of motivated professionals. Together, you will work on innovative vehicles while keeping abreast of the latest developments in automotive technology, particularly in electric mobility. Your knowledge of cutting-edge technologies and attention to detail will ensure that every vehicle is perfectly prepared for the road.
About UsMore and more individuals across Europe are choosing to work independently as freelancers, self-employed professionals, or entrepreneurs. This mode of work provides the freedom and flexibility to decide when, how, and with whom to work. Growing your own business can be both professionally and financially rewarding.However, being self-employed also brings uncertainties. The right insurance is crucial to prepare for the risks of entrepreneurship.At Insify, we offer transparent, flexible, and fairly priced insurance tailored to the needs of entrepreneurs, allowing them to focus entirely on their work while knowing they can always rely on us.Insify insures thousands of customers throughout Europe, providing reliable insurance without complicated paperwork. You can finalize an insurance policy with Insify 100% digitally—what is arranged today is insured by tomorrow.Our Work CultureAt Insify, we operate under four core values: perseverance, impact, care, and entrepreneurship. Here’s a brief overview:Perseverance: We embrace challenges and push through where others may stop.Impact: We strive to make a difference in our customers' lives and value their trust in us.Care: Our customers are always our priority. Their success is our goal.Entrepreneurship: Innovation is in our DNA. We act swiftly and think big.At Insify, you will become part of a close-knit team. We prefer to work in the office as much as possible. This may seem unusual for a fully online insurance provider, but we believe that a strong internal bond helps us innovate faster and serve our customers better. Such connections are best fostered through personal interactions.We also understand that you may not be able to come to the office every day or may need time to focus. Therefore, partial remote work is possible upon agreement.Operations TeamWe are the team that builds trust at every point of contact—whether it’s during a sale, a support call, or processing a claim. We ensure that prospects and customers feel supported, heard, and valued. Speed and quality are paramount to us, and we diligently track our progress to continuously improve. Looking ahead, we are preparing for medical acceptance in 2025—a further step to strengthen our service even more.
Work Location and Flexibility This position follows a hybrid work model. Team members spend part of the week at RIPE NCC's office, located at Amsterdam Central Station, and the remainder working remotely from home. Compensation and Hours The annual salary for this full-time role is up to €98,000 before taxes, including allowances. The standard workweek is 37.5 hours. Additional secondary benefits are included and will be explained during the hiring process. Relocation Candidates must already reside in the Netherlands or be willing to relocate to the country. Role Overview The Technical Risk and Compliance Specialist joins the Technology department at RIPE NCC. The main focus is to weave risk management and compliance practices into engineering workflows, aiming for scalable and automated solutions. This approach helps development and operations teams meet compliance requirements with minimal friction. What You Will Do Support engineering teams in identifying, assessing, and managing technical and operational risks. Maintain a comprehensive overview of technology risks and their ownership throughout the organization. Define, monitor, and assist with the execution of risk mitigation plans. Translate compliance frameworks, including SOC 2 and ISO 27001, into actionable engineering processes. Simplify, standardize, and automate controls to enhance their effectiveness. Create scalable, repeatable processes for gathering audit evidence and serve as the primary contact for auditors. Implement ongoing monitoring and automation of controls within CI/CD and infrastructure workflows.
Role overview Indiecampers is seeking a Part-Time Support & Cleaning Specialist in Amsterdam, Noord-Holland. This role centers on ensuring campers are clean, comfortable, and ready for guests. Each shift plays a part in creating a welcoming atmosphere and supporting memorable travel experiences. What you will do Clean and prepare campers according to company standards Keep guest areas tidy and organized Work with the team to deliver strong service Requirements Dependable and attentive to detail Enjoys keeping spaces clean Willing to help create positive guest experiences
About S4D:S4D is a dynamic and ambitious SaaS scale-up transforming the quick-service restaurant industry with our innovative omnichannel solutions. If you've ever ordered a pizza through the New York Pizza website, app, or in-store, you've already experienced our product! With seven years of expertise, we proudly support leading brands like New York Pizza, Spare Rib Express, Apache Pizza, Herbies Pizza, Pizza Hut, and Bakker Bart, among others.Your Role:As a Technical Support Agent, you will be an essential member of our Operations Team, acting as a vital link between our developers and clients, including store owners and corporate offices of restaurant chains. Your responsibilities will encompass troubleshooting technical issues and providing assistance with our software.
Part-time|On-site|Amsterdam, Noord-Holland, Nederland
Ben jij een sociaal, communicatief en administratief sterke praktijkondersteuner met een passie voor psychologie? Sluit je aan bij ons team!Wat ga je doen?Als praktijkondersteuner binnen ons psychologisch verwijsteam maak je deel uit van een dynamisch team. Samen met drie collega’s ben je het eerste aanspreekpunt voor onze cliënten. Ons verwijsteam bestaat uit ongeveer 21 psychologen in opleiding en we streven ernaar om zoveel mogelijk cliënten effectief te koppelen aan de juiste hulp. Jouw rol als praktijkondersteuner is cruciaal; je filtert de toestroom en verlicht de administratieve last, zodat onze psychologen zich kunnen concentreren op hun adviesgesprekken.Je bent de centrale schakel tussen verschillende afdelingen;Je behandelt inkomende telefoontjes en filtert deze op administratieve en inhoudelijke vragen;Je plant adviesgesprekken voor cliënten in met onze verwijzers;Je beheert de e-mailcorrespondentie van het verwijsteam;Je biedt administratieve ondersteuning aan het zakelijke team in het contact met klanten;Je ondersteunt het financiële team bij debiteurenbeheer;Je assisteert de manager van het verwijsteam;Je pakt overige administratieve taken op, zoals het verwerken van verwijzingen van huisartsen en het aanmaken van profielen voor psychologen.In deze rol maak je deel uit van een hecht team van ongeveer 25 collega’s, inclusief telefonische verwijzers, praktijkondersteuners en de manager. Je hebt veel contact met verschillende afdelingen binnen de organisatie en met onze psychologen, zowel in loondienst als zelfstandigen.Werken bij Psyned: Samen maken we Nederland mentaal gezonderBij Psyned geloven we dat iedereen recht heeft op mentale gezondheid. We bieden snelle, persoonlijke hulp voor psychische klachten en preventie. We koppelen cliënten binnen één werkdag aan een psycholoog die goed bij hen past, geselecteerd uit ons netwerk van meer dan 300 ervaren behandelaars.Waarom je bij ons wilt werken:· Je maakt impact. Elke dag draag je bij aan het verbeteren van het leven van mensen.· Je krijgt vertrouwen. We werken zowel zelfstandig als in teamverband. Je hebt de vrijheid om je rol op jouw manier in te vullen. Fouten maken mag, zolang je maar leert.· We zijn snel, persoonlijk en professioneel.
