About the job
Join our dynamic team as a Technical Support Agent – German Support in the vibrant city of Budapest. This is your chance to embark on a rewarding tech career in Europe, utilizing your German language skills to assist customers with mobile and broadband solutions.
Unlike typical call-center positions, you will be the trusted expert, actively engaging with customers to resolve their technical issues and enhance their experience. From day one, you will receive comprehensive training and support to ensure your success.
About the Role
We are seeking enthusiastic German-speaking Technical Support Agents to bolster our European support hub in Budapest. Your role will involve providing efficient troubleshooting assistance for mobile and broadband queries, ensuring customer satisfaction on the first contact.
Your Responsibilities
Assist German-speaking customers through phone calls and digital platforms
Diagnose and resolve mobile, broadband, SIM, and device issues
Achieve first contact resolution (FCR) for customer queries
Adhere to established call flows for a streamlined process
Deliver exceptional, professional customer experiences
Carefully log cases while maintaining GDPR compliance
Participate in coaching, quality assurance sessions, and initiatives aimed at improvement
Success Metrics
Maintain Average Handle Time (AHT) within targets
Achieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT/NPS) scores
Consistently deliver quality aligned with client standards
Exhibit strong attendance and reliability
Training and Onboarding
3 weeks of focused technical training with a mobile emphasis
2 weeks of supportive nesting
13-week glidepath to reach full KPI targets
Our Offer
Attractive salary package
Full-time contract with Custom Connect Hungary Kft
3-month probation period
Comprehensive onboarding and training program
Long-term, stable career opportunity in a rapidly growing European organization
Global exposure through the Custom Connect brand
Your Profile
Fluency in German (both spoken and written)
Previous customer service or technical support experience is advantageous
Basic technical troubleshooting capabilities
Excellent communication and problem-solving skills
Willingness to work in shifts

