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German-Speaking Technical Support Agent in Budapest

Custom Connect Hungary KftBudapest, Budapest, Hongarije
On-site Full-time

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Experience Level

Experience

Qualifications

To excel in this role, candidates should possess:Fluent German language skills, both verbal and written. Experience in customer service or technical support is preferred. Fundamental understanding of technical troubleshooting. Strong communication and analytical skills to solve customer issues. A readiness to work flexible shifts.

About the job

Join our dynamic team as a Technical Support Agent – German Support in the vibrant city of Budapest. This is your chance to embark on a rewarding tech career in Europe, utilizing your German language skills to assist customers with mobile and broadband solutions.

Unlike typical call-center positions, you will be the trusted expert, actively engaging with customers to resolve their technical issues and enhance their experience. From day one, you will receive comprehensive training and support to ensure your success.

About the Role

We are seeking enthusiastic German-speaking Technical Support Agents to bolster our European support hub in Budapest. Your role will involve providing efficient troubleshooting assistance for mobile and broadband queries, ensuring customer satisfaction on the first contact.

Your Responsibilities

  • Assist German-speaking customers through phone calls and digital platforms

  • Diagnose and resolve mobile, broadband, SIM, and device issues

  • Achieve first contact resolution (FCR) for customer queries

  • Adhere to established call flows for a streamlined process

  • Deliver exceptional, professional customer experiences

  • Carefully log cases while maintaining GDPR compliance

  • Participate in coaching, quality assurance sessions, and initiatives aimed at improvement

Success Metrics

  • Maintain Average Handle Time (AHT) within targets

  • Achieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT/NPS) scores

  • Consistently deliver quality aligned with client standards

  • Exhibit strong attendance and reliability

Training and Onboarding

  • 3 weeks of focused technical training with a mobile emphasis

  • 2 weeks of supportive nesting

  • 13-week glidepath to reach full KPI targets

Our Offer

  • Attractive salary package

  • Full-time contract with Custom Connect Hungary Kft

  • 3-month probation period

  • Comprehensive onboarding and training program

  • Long-term, stable career opportunity in a rapidly growing European organization

  • Global exposure through the Custom Connect brand

Your Profile

  • Fluency in German (both spoken and written)

  • Previous customer service or technical support experience is advantageous

  • Basic technical troubleshooting capabilities

  • Excellent communication and problem-solving skills

  • Willingness to work in shifts

About Custom Connect Hungary Kft

Custom Connect is a leading provider of customer support solutions, dedicated to enhancing user experiences across Europe. Our Budapest hub is a dynamic environment where innovative technology meets excellent customer service, fostering professional growth and international exposure.

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