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Google Analytics Consultant at 360 IT Professionals | Indianapolis

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Experience Level

Mid to Senior

Qualifications

To succeed in this role, candidates should possess:• Proven experience with Google Analytics and related tools.• Strong communication skills and a customer-centric approach.• Ability to troubleshoot technical issues efficiently.• Experience working with cross-functional teams to drive product improvements.• Familiarity with product configuration and feature management.

About the job

Join our team as a Google Analytics Consultant, where you'll play a pivotal role in empowering clients to maximize their use of Google Analytics products. Your responsibilities will include educating customers on product features, providing exceptional technical support, and troubleshooting issues to ensure client satisfaction.

Key responsibilities include:
• Educating clients on product usage, from foundational knowledge to advanced best practices through various communication channels including email, chat, and phone calls.
• Delivering outstanding technical support for the Google Analytics Suite Products.
• Effectively troubleshooting and responding to support requests, while escalating complex issues as necessary.
• Managing product configuration, including activating and deactivating features.
• Identifying and escalating product bugs (GA360) to the Analytics Escalation Team or Engineering Team.
• Collaborating with cross-functional teams such as Product Management, Sales, and Engineering to enhance customer communications, gather product feedback, process feature requests, and resolve technical issues, all aimed at achieving the highest level of customer satisfaction.

About 360 IT Professionals

360 IT Professionals is a premier Software Development Company headquartered in Fremont, California. We offer a comprehensive range of technology services, including mobile development, web development, cloud computing, and IT staffing solutions. Our team is dedicated to merging cutting-edge information technology skills with innovative approaches, ensuring we deliver high-performance results tailored to the unique needs of our global clientele. We pride ourselves on producing a variety of software and web products, specializing in mobile applications for both iOS and Android platforms, utilizing technologies such as Objective-C, Swift, and Android Code, along with frameworks like Titanium and PhoneGap for cross-platform development.

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