Guest Experience Agent at Beond | Dubai

BeondDubai, Dubai, United Arab Emirates

On-site Full-time

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Experience Level

Experience

Qualifications

ResponsibilitiesProfessionally and efficiently manage incoming guest inquiries via phone, email, and live chat. Provide precise information regarding flight schedules, bookings, and services offered by Beond. Assist guests with modifications to their reservations and travel itineraries. Promptly address complaints and resolve issues while upholding exceptional customer service standards. Document guest interactions and feedback to enhance service quality. Collaborate with other departments to ensure seamless operations and elevate guest experience. RequirementsHigh school diploma or equivalent; a degree in hospitality or a related field is preferred. Mandatory previous experience in customer service or contact centre environments. Prior experience as a travel consultant is advantageous. Excellent verbal and written communication skills with a strong command of English. Fluency in Arabic, Russian, or French is preferred. Proficient in using computer systems and customer relationship management (CRM) software. Ability to multitask, prioritize effectively, and thrive in a fast-paced environment. Strong problem-solving skills and a proactive approach to guest service. Willingness to work flexible hours, including nights, weekends, and holidays.

About the job

Beond is looking for a Guest Experience Agent to join the Contact Centre team in Dubai. This role focuses on supporting guests and maintaining the airline's standards for service and hospitality.

Key responsibilities

Respond to guest inquiries and requests, offering clear and helpful information
Assist travelers with bookings and travel arrangements
Address issues or concerns with professionalism and empathy
Represent the Beond brand in every interaction, ensuring a positive guest experience

What helps you succeed

Strong communication skills and a focus on solutions
Comfort engaging with guests from a range of backgrounds
Empathy and patience when handling guest concerns
Dedication to delivering a high level of service

Location

This role is based in Dubai, United Arab Emirates.

About Beond

Beond is setting the standard for premium leisure travel, offering a unique flying experience designed to exceed guest expectations. Our commitment to excellence ensures that every journey is a luxurious adventure.

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Guest Experience Agent at Beond | Dubai

Experience Level

Qualifications

About the job

Key responsibilities

What helps you succeed

Location

About Beond

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