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Hardware Sustaining Engineer at DigitalOcean | Boston

On-site Full-time $83K/yr - $104K/yr

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Experience Level

Entry Level

Qualifications

What We Expect from You:A Technical Degree (BS in Computer Science, Engineering, or related field) or equivalent experience. Demonstrated passion for hardware optimization and data center operations. A proactive approach to problem-solving and a commitment to continuous improvement. Ability to work collaboratively in a team-oriented environment.

About the job

DigitalOcean is looking for a Hardware Sustaining Engineer to help maintain and improve its hardware infrastructure in Boston. This role supports the ongoing reliability and performance of large-scale data center hardware, working closely with teams across the company to ensure smooth operations for customers worldwide.

Role Overview

This position reports to the Manager of Infra::Machines::Design. The Hardware Sustaining Engineer focuses on sustaining engineering for DigitalOcean's hardware and firmware, supporting the company's expanding data center footprint and cloud services. The role involves hands-on troubleshooting, process improvement, and collaboration with multiple technical teams.

Main Responsibilities

  • Work as part of the Sustaining Engineering team within the Infra::Machines::Design organization.
  • Oversee the lifecycle of server hardware, cabling, and networking equipment.
  • Monitor the #machines channel and MACHINES JIRA project, ensuring issues are addressed and resolved.
  • Participate in a 24/7 on-call rotation with other team members.
  • Act as Tier 2 escalation for Datacenter Operations (DCOPS) and Cloud Operations (CloudOps) on hardware and firmware matters.
  • Develop and maintain standards and practices for DigitalOcean hardware operations.
  • Collaborate with Qualification, Firmware, Fleet Lifecycle Engineering (FLE), Foresight, and Infrastructure Services teams to troubleshoot tooling, firmware, hardware, and operational issues.
  • Contribute to tooling and runbook development to improve hardware and firmware operations.
  • Coordinate with Operations teams on monitoring thresholds, failure modes, and alerting processes.
  • Assist in diagnosing failures and implementing preventive solutions.
  • Identify and help integrate industry best practices to improve cloud infrastructure quality.

About DigitalOcean

DigitalOcean is a leading cloud infrastructure provider, known for its commitment to simplifying cloud services for developers and businesses. Our mission is to empower the dreamers and builders of the world by providing scalable and efficient cloud solutions, backed by a supportive community and innovative technology.

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