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Head of Customer Programs

AnthropicSan Francisco, CA | New York City, NY
On-site Full-time

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Experience Level

Manager

Qualifications

To be successful in this role, you should possess a strong background in customer relationship management and program development. Proven experience in leadership positions is essential, along with excellent communication and interpersonal skills. A strategic mindset and the ability to analyze data for decision-making are critical. Experience in technology or AI industries is a plus.

About the job

Anthropic is hiring a Head of Customer Programs to guide key initiatives that improve customer experience and strengthen long-term relationships. This role shapes programs that reflect Anthropic’s mission and values, ensuring customers consistently receive high-quality service and support.

What You Will Do

  • Design and lead customer programs that promote engagement and satisfaction
  • Work with teams across the company to incorporate customer feedback into products and services
  • Champion continuous improvement in customer support and experience

Location

This position is based in San Francisco, CA or New York City, NY.

About Anthropic

Anthropic is a pioneering company in the field of artificial intelligence, dedicated to creating safe and beneficial AI systems. We prioritize a collaborative and inclusive work environment that encourages innovation and creativity. Join us in shaping the future of AI technology.

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