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Head of Customer Relationship Management at Go.Compare | Cardiff

Future PLCCardiff, Wales, United Kingdom
On-site Full-time

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Experience Level

Experience

Qualifications

Applicants should have a proven track record in CRM management, preferably within a digital or e-commerce environment. A Bachelor's degree in Marketing, Business Administration, or a related field is essential. You should possess strong analytical skills, experience with CRM software, and the ability to work collaboratively across departments. Exceptional communication and interpersonal skills are a must, along with a deep understanding of customer behavior and trends.

About the job

Go. Compare, part of Future PLC, seeks a Head of Customer Relationship Management to shape and deliver CRM strategy from its Cardiff office. This leadership role centers on guiding customer engagement and supporting growth in the price comparison market.

Role overview

The Head of CRM will direct the planning and execution of customer relationship programs. The position involves leading a team dedicated to enhancing customer engagement and retention. This work supports overall business objectives and helps drive company performance.

What you will do

  • Develop and implement CRM strategies that align with company goals
  • Manage and mentor a team focused on customer relationship initiatives
  • Apply data and analytics to guide decisions and track outcomes
  • Refine customer journeys and work to increase retention rates

Requirements

  • Experience leading CRM programs and managing teams
  • Strong skills in data-driven analysis and decision-making
  • Demonstrated ability to connect CRM efforts with wider business priorities
  • Leadership qualities and a collaborative mindset

This position offers the chance to shape CRM strategy and build lasting customer relationships at a company focused on growth.

About Future PLC

Future PLC is a global media and publishing company that operates leading brands in the technology, gaming, and lifestyle sectors. At Go. Compare, we pride ourselves on empowering consumers to make informed decisions about their finances. Join us in our mission to transform how customers compare and choose products and services.

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