About the job
At Frontify, we are dedicated to empowering brands to turn their ideas into impactful realities.
Our innovative brand platform revolutionizes the way teams organize digital assets, collaborate on projects, and create captivating campaigns. We support thousands of marketers and designers worldwide, including teams from industry giants like Uber, Microsoft, Volkswagen, and Telefónica, in building compelling brand identities.
With our headquarters in St. Gallen, Switzerland, and additional offices in London and New York City, we cultivate a dynamic culture rooted in creativity, collaboration, inclusion, and joy. We are eager to welcome new team members who share our vision and are ready for an exciting adventure!
Your Team
Our diverse team of generalists is committed to mastering everything about Frontify. We thrive on asking insightful questions that inspire learning and sharing that knowledge with both colleagues and customers. By working cross-functionally, we connect Technology, Business, and Services to provide a comprehensive view of our operations. We embrace innovation and value creativity, autonomy, transparency, and a can-do spirit.
Your Mission
As the Head of Customer Support, you will be responsible for shaping the future of customer support at Frontify. You will lead a skilled, customer-focused team, enhancing it with the necessary systems, strategies, and infrastructure to support our global expansion.
This role is not about merely fixing existing issues; it’s about creating a forward-thinking support model. You will evolve our current framework into a scalable system that integrates AI, automation, and human expertise, defining excellence in customer support at scale by balancing efficiency, quality, and customer trust.
Throughout this process, you’ll develop a modern support architecture, a knowledge ecosystem that builds upon itself over time, and a feedback system that informs our product development.
