Help Desk Technician II

As a Level II System and Network Engineer at prime-system, you will play a vital role in managing and maintaining our IT infrastructure across diverse client environments. This position requires your technical expertise in system and network administration to guarantee the smooth operation and security of both on-premises and cloud-based systems. You will ov…

Join the dynamic team at prime-system as a System and Network Engineer, where you will play a vital role in managing and safeguarding IT infrastructure across diverse client environments. This position requires a thorough understanding of both on-premises and cloud-based systems, providing technical expertise to ensure optimal performance and security. You will oversee various systems including networking equipment, servers, firewalls, virtualization platforms, and cloud services, delivering comprehensive support to maintain business continuity.The ideal candidate will have substantial hands-on experience with Microsoft 365, Active Directory, Azure, and an array of firewall technologies, complemented by a solid grasp of virtualization platforms like VMWare. Familiarity with remote access tools, monitoring platforms, and ticketing systems is essential. A proactive problem-solving mindset and the ability to thrive in a fast-paced, multi-client environment are crucial for success in this role.

Position Overview:As a Level II Network Engineer, you will play a pivotal role in ensuring the technical success of our clients through expert support and innovative solutions. This position comes with increased responsibilities, including diagnosing intricate issues, implementing effective solutions, and working closely with both clients and internal teams.Core Responsibilities: Deliver expert technical assistance to clients, effectively resolving complex hardware, software, and network challenges. Diagnose and address escalated incidents and service requests swiftly and efficiently. Be available to provide on-site support at client locations when necessary. Oversee and manage client IT infrastructure to guarantee optimal functionality and reliability. Execute and supervise routine maintenance tasks, updates, and system enhancements. Lead initiatives to resolve complicated IT occurrences, documenting root causes, and instituting preventive measures. Mentor Level I engineers in troubleshooting and resolution techniques. Assist in the planning and execution of IT projects, including system upgrades, migrations, and implementations. Maintain detailed documentation of client environments, configurations, and support processes. Contribute actively to the creation of the knowledge base and training resources. Engage directly with clients to ascertain their technical needs and provide proactive solutions. Communicate clearly with clients, offering status updates, technical insights, and recommendations. Perform additional responsibilities as assigned by management to enhance the overall success of the organization.

Job Title: System and Network Administrator (Level I)Job Type: Full-timeIndustry: Managed Service ProviderTiming: US Time Zone (EST)The System and Network Administrator plays a pivotal role in the management and maintenance of IT infrastructure across a range of client environments. This position requires providing technical expertise in system and network administration to ensure the continuous operation and security of both on-premises and cloud-based systems. You will be responsible for managing a diverse array of systems including networking equipment, servers, firewalls, virtualization technologies, and cloud services, while providing comprehensive support to guarantee business continuity and optimal performance.The ideal candidate will have robust hands-on experience with Microsoft 365, Active Directory, Azure, and various firewall technologies, complemented by a deep understanding of virtualization platforms such as VMWare. Familiarity with remote access tools, monitoring platforms, and ticketing systems is also essential. A proactive approach to troubleshooting and the ability to thrive in a fast-paced, multi-client environment are crucial for success in this role.

Join our dynamic team at prime-system as a System Administrator. In this vital role, you will act as the crucial link between our Response Center and the Network Operations Center. You will proactively identify and rectify issues within client systems and networks, ensuring optimal stability, security, and productivity for our valued clients.Key Responsibilities:Monitor and respond to alerts across client systems and networks, focusing on a designated Pod.Facilitate service delivery by communicating upcoming changes that may impact client environments.Close the communication loop by reporting consistent issues back to the NOC for systemic resolution and reintegration into client environments.Troubleshoot and resolve backup-related issues effectively.Conduct initial research to support root-cause analysis.Configure client systems in accordance with established standards.Create and maintain comprehensive documentation of tools, processes, and client environments.Track and log daily work tasks and issues diligently.Communicate effectively with customers and internal teams.Strive to provide the highest level of customer satisfaction possible.Perform other related duties as assigned.

Join our dynamic team as a NOC Engineer (Network Operations Center Engineer) at prime-system, where you will play a pivotal role in ensuring a stable and secure IT environment for our clients. In this critical position, you will proactively address and resolve potential issues, ensuring optimal network performance while performing routine maintenance on network devices. Your ability to adhere to best practices, anticipate challenges, and effectively manage high-pressure situations will be essential in delivering exceptional customer service. Key Responsibilities: · Utilize scripting and automation tools to enhance processes and minimize the time spent on troubleshooting issues.· Design and implement automation solutions aimed at reducing failure rates and the need for engineer intervention in ticket resolution.· Create innovative tools that empower engineers to address issues more efficiently and swiftly.· Develop self-service solutions for clients to independently manage common problems.· Draft proformas for each automation initiative to evaluate potential time or cost savings, work completion timelines, and the anticipated return on investment (ROI).· Securely maintain a repository of scripts.· Generate regular progress reports on automation initiatives.· Create customized reports for the NOC and Service Desk using tools such as Power BI and BrightGauge.· Automate patch management for Windows, third-party applications, and Mac systems using tools like Kaseya VSA, Addigy, and Intune.· Oversee and update the RMM platform, Kaseya, along with the analytics platform, BrightGauge.· Provide automated reports on patch statuses and endpoint compliance.· Collaborate with other IT teams to ensure smooth integration of automation solutions with existing systems and workflows.· Maintain comprehensive documentation of automation scripts, tools, and procedures.· Offer technical support and guidance to clients and colleagues regarding automation strategies and best practices.

Join us at Prime System as a seasoned L2 Endpoint Systems Engineer, dedicated to enhancing our endpoint engineering team with a robust emphasis on patch management and endpoint operations. This pivotal role involves close collaboration with our team to ensure that all endpoint devices remain secure, compliant, and in optimal operational condition throughout our organization.The ideal candidate will possess a hands-on approach, be ticket-driven, and thrive in either a Managed Service Provider (MSP) or enterprise environment. You will be expected to make immediate contributions to our patching initiatives and assist in clearing a backlog of deployments in Liongard.Key Responsibilities:Endpoint Patching & MaintenanceExecute patches and updates for client systems utilizing Kaseya VSA.Administer and implement operating system and application patches via Microsoft Intune.Facilitate patching tasks with Datto RMM, which includes monitoring, troubleshooting issues, and confirming successful deployments.Create and uphold patch compliance reports to guarantee systems adhere to security and compliance protocols.Endpoint Management & AutomationDeploy, update, and oversee third-party applications on endpoint devices.Utilize PowerShell scripting for automating endpoint tasks, enhancing efficiency, and resolving recurring challenges.Ensure endpoint performance, stability, and security across diverse environments.Ticketing & Operational SupportAddress and resolve incidents, service requests, and patch-related inquiries through the ConnectWise ticketing system.Independently manage L2-level tasks while escalating complex concerns when necessary.Adhere to established SLAs and operational procedures in a high-volume, ticket-driven setting.Asset Management & Documentation (Liongard Focus)Ensure precise endpoint documentation and asset visibility using Liongard.Assist with remediating an existing backlog of Liongard deployments, which includes: Assessing and rectifying failed or incomplete inspectionsRe-establishing connections and configurationsCleaning and validating asset dataConfirm that endpoint configurations and asset records are up-to-date and trustworthy.

The Endpoint Systems Engineer plays a vital role within our IT infrastructure team, overseeing the lifecycle management of all endpoint devices throughout the organization. This position integrates security, operations, and automation, ensuring that every managed device is compliant, up-to-date, and functioning optimally. The ideal candidate will be proficient in RMM tools, skilled in PowerShell scripting for automation, and excel in a dynamic managed services or enterprise IT setting.Key ResponsibilitiesEndpoint Patching & ComplianceDeploy, schedule, and validate operating system and software patches across Windows/macOS endpoints using Kaseya VSA and Datto RMM.Manage patch policies, rings, and compliance baselines through Microsoft Intune.Generate periodic patch compliance reports and propose remediation strategies for devices that do not meet compliance standards.Adhere to patch service level agreements (SLAs) and minimize exposure windows for critical Common Vulnerabilities and Exposures (CVEs).Application ManagementPackage, deploy, and maintain third-party applications across the endpoint fleet utilizing Intune and RMM tools.Oversee application version control, silent installations, and uninstallation processes.Monitor application health and ensure compliance with licensing agreements.Ticketing & Incident ManagementTriage, manage, and resolve endpoint-related support tickets using ConnectWise Manage.Document resolution steps clearly for knowledge base contributions.Appropriately escalate complex issues while upholding SLA commitments.Automation & ScriptingCreate and maintain PowerShell scripts to automate repetitive tasks such as software installations, system health assessments, user provisioning, and reporting.Develop and deploy scripts via RMM platforms for large-scale application across managed endpoints.Asset & Documentation ManagementKeep accurate records of endpoint inventory and configuration through Liongard.Ensure audit trails, change logs, and runbooks are consistently updated.Contribute to internal IT documentation and standard operating procedures (SOPs).Security & ComplianceEnforce endpoint security standards, including antivirus, EDR, encryption, and multi-factor authentication (MFA) policies.Proactively monitor for policy deviations and resolve non-compliant devices.Collaborate with security teams on vulnerability management and endpoint hardening initiatives.

Job Title: Project EngineerLocation: Islamabad / Lahore, PakistanJob Type: Full-timeWe are in search of a dedicated and detail-oriented Project Engineer to become a vital member of our innovative team. The ideal candidate will collaborate closely with technical teams to oversee the successful execution of IT projects from start to finish.Key Responsibilities: Assist in the execution of various IT projects, encompassing hardware/software implementations, network enhancements, and system migrations. Prepare and configure a range of technologies including desktops, laptops, POS systems, server hardware, and networking equipment (wireless, switches, and firewalls). Conduct on-site installation of hardware and software deployment, including hypervisors and operating systems. Manage migrations and provide support for client-specific applications. Work alongside Project Managers to outline tasks, set timelines, and ensure timely project completion. Engage proactively with clients, offering regular updates and establishing clear expectations. Provide ongoing technical support to clients throughout the project lifecycle. Accurately document time entries for tickets and tasks using the ticketing system. Create and maintain detailed project documentation, including technical specifications, configurations, and support guides. Collaborate with internal teams, including senior engineers, sales, and support, to ensure seamless project coordination. Perform additional responsibilities as assigned to contribute to the overall success of the organization.

Grade: L2/L3 Location: Islamabad, Islamabad Capital Territory, Pakistan Application Deadline: April 30, 2026 Role overview Pakistan Mobile Communication Limited (PMCL), known as Jazz, is hiring a Telecommunications Network Security Specialist in Islamabad. This position focuses on strengthening the security of core telecom infrastructure, with a particular emphasis on signaling systems and the secure integration of virtualization and cloud-native functions such as NFVI and 5G. The role involves defending against threats to SS7, Diameter, 4G EPC, and 5G Service-Based Architecture, while supporting the safe adoption of new technologies. Reporting to the Manager of Architecture & Cloud Security, the specialist will work alongside a team of 15 security professionals. Main responsibilities Secure signaling networks for SS7, Diameter, and 5G SBA. Deploy signaling firewalls and anti-fraud controls to address SMS, voice, and roaming attacks. Monitor and respond to threats such as location tracking (ATI abuse), SMS interception, and call redirection or spoofing. Maintain secure interconnections with roaming partners and third-party organizations. Design and enforce security protocols for EPC components (MME, SGW, PGW, HSS) and 5G Core elements (AMF, SMF, UPF, AUSF, UDM, NRF). Implement security controls that align with 3GPP standards. Protect APIs within the 5G SBA architecture using OAuth2, TLS, and API gateways. Conduct security hardening for virtual and cloud-native network functions (VNFs and CNFs). Safeguard NFV infrastructure, including OpenStack, Kubernetes, and containers. Apply micro-segmentation and zero-trust models to the telecom network. Enable workload protection for CNFs and VNFs. Integrate telecom workloads with cloud security solutions for both public and private cloud environments. Monitor telecom-specific threats using SIEM and SOC platforms. Feed telecom probes and logs (signaling, GTP, Diameter) into the SOC for analysis. Lead incident response for telecom network breaches. Conduct proactive threat hunting focused on telecom fraud and signaling misuse. Define and maintain the overall telecom security architecture. Evaluate and deploy telecom security tools, including signaling firewalls for SS7, Diameter, and 5G, DDoS mitigation systems, and IDS/IPS for telecom protocols.

About UsJoin us at SkyLabs AI Inc., an innovative leader in the artificial intelligence landscape. Based in the United States, we specialize in applied AI research, focusing on advanced neurosymbolic techniques to tackle complex challenges in software engineering and mathematical reasoning. Our exceptional team of researchers and engineers is committed to creating the intelligent platforms and agents that will shape the future of software. If you are driven by the desire to develop groundbreaking intelligent systems that make a significant impact, we invite you to be part of our mission.The RoleAs a Senior C++ Systems Engineer, you will play a critical role in developing the runtime infrastructure and contract enforcement mechanisms that are essential to our verification system. You will engage with modern C++ features, compiler technologies, and formal methods, translating mathematical specifications into executable runtime checks. This is a unique opportunity to contribute to pioneering compiler technology and the evolution of software verification.Key ResponsibilitiesDesign, develop, and sustain high-performance C++ systems code for our verification infrastructure.Implement compiler integrations and code generation pipelines utilizing Clang/LLVM.Create reusable libraries, APIs, and toolchain components for developer use.Integrate third-party frameworks and develop build automation systems.Write thorough tests and establish quality assurance processes to ensure system reliability.Optimize code for efficiency, reliability, and maintainability.Collaborate with cross-functional teams including researchers and engineers to drive innovation.Engage in code reviews, architectural discussions, and technical design processes.Document technical decisions, APIs, and system architectures comprehensively.Stay updated with advancements in C++ evolution and formal methods.

Grade: L3 Location: Islamabad, Islamabad Capital Territory, Pakistan Application deadline: 20 April 2026 Role Overview The Lead Radio Access Network (RAN) Planning role at Jazz shapes the company’s network strategy, focusing on strong performance, reliable capacity, and wide coverage to support business objectives. This position works closely with both internal teams and external partners to guide projects in network expansion, optimization, and technology upgrades. The Lead reports to the Manager of RAN Planning and plays a key part in deploying and improving Jazz’s mobile network infrastructure. What You Will Do Develop and execute RAN planning strategies to ensure strong network coverage, capacity, and quality of service. Create and manage spectrum strategies, including frequency planning, allocation, and refarming. Oversee the design and rollout of new sites, capacity upgrades, and technology enhancements. Collaborate with Core, Transmission, Commercial, Finance, and Regulatory teams to align RAN planning with business needs. Monitor and analyze network KPIs, driving improvements to enhance customer experience. Shape long-term network evolution, including spectrum use and technology migration plans. Conduct traffic analysis and forecasting to plan for capacity growth and network densification. Develop business cases for network investments, focusing on cost-effectiveness and strategic fit. Manage vendor relationships, ensuring compliance with technical standards, SLAs, and budgets. Mentor team members, fostering collaboration, innovation, and technical skill development. Lead trials, Proof of Concepts, and evaluations of new RAN technologies. Report on RAN planning activities, project status, and network performance to senior management. Represent Jazz at industry forums, technical groups, and strategic meetings related to RAN planning and development. JazzWorld is an equal opportunity employer, celebrating diversity and fostering an inclusive environment for all employees.

We are looking for a talented and seasoned IT Administrator to oversee and enhance our organization’s IT infrastructure. The successful candidate will possess a solid foundation in network and systems administration, complemented by practical experience with firewalls, intricate network settings, and Microsoft technologies. This is an onsite position located in Lahore, with evening and night shift hours.Key Responsibilities:Administer and maintain the network infrastructure, including LAN/WAN, routers, switches, and wireless systems.Configure, monitor, and troubleshoot firewalls and other security systems.Manage Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and Exchange.Ensure optimal system performance, availability, and security across all platforms.Monitor and respond to system alerts and incidents during shift hours.Conduct regular backups and disaster recovery testing.Maintain comprehensive documentation for systems, configurations, and procedures.Collaborate with other IT staff to support users and resolve technical issues.Implement and enforce IT policies and procedures.

Prime System Solutions is on the lookout for a dynamic and skilled Project Engineer to become a vital part of our forward-thinking Managed Services team. This position is perfect for individuals who are enthusiastic about cloud technologies, automation, and contemporary IT infrastructure. In this role, you will be responsible for the design, deployment, and support of both cloud and on-premises environments, with a strong emphasis on Microsoft technologies, virtualization, and network infrastructure.Key Responsibilities:Cloud & Infrastructure EngineeringArchitect, deploy, and manage Microsoft Azure environments, focusing on Azure Virtual Desktop, Cloud PCs, and Azure tenancies.Implement and oversee Microsoft Intune for comprehensive device management across Android, Apple, and Windows platforms.Facilitate Active Directory migrations from on-premise solutions to cloud (Entra ID).Configure and maintain VMware environments, including the deployment process and version upgrades.Establish and manage DHCP, file servers, and new server builds in both Azure and on-premise environments.Identity & Access ManagementConfigure and troubleshoot Azure AD Connect, including password hash synchronization, pass-through authentication, and ADFS.Implement Multi-Factor Authentication (MFA) policies across all users and tenancies.Manage Microsoft Intra and the synchronization of identities from on-premise environments.Email & SecurityOversee administration of Microsoft 365, particularly focusing on Exchange Online.Configure essential email security records such as SPF, DKIM, and DMARC.Ensure secure access and compliance across cloud and hybrid environments.Automation & ToolingParticipate in automation initiatives leveraging AI and scripting to optimize operations.Assess and implement innovative tools to improve service delivery within the MSP sector.Recommend and utilize essential MSP tools, including RMM platforms, ticketing systems, and documentation tools.

Job Title: Key Account ManagerExperience Required: 6+ yearsLocation: Islamabad/LahoreShift Timings: 5 PM – 2 AM PKT Role OverviewWe are looking for a passionate and results-driven Key Account Manager to lead and manage comprehensive service delivery for one of our key client accounts. This pivotal role is focused on ensuring flawless operations, upholding superior service standards, and enhancing overall client satisfaction.The successful candidate will act as the main point of contact between our client and internal teams, ensuring cohesive collaboration, operational efficiency, and a consistent delivery of excellence. Key ResponsibilitiesServe as the primary point of contact for the client regarding all service delivery issuesOversee and manage the deployment of resources, ensuring high performance, effectiveness, and engagementGuarantee consistent and top-tier service delivery aligned with established SLAs and KPIsDevelop, maintain, and enhance long-lasting client relationshipsProactively pinpoint risks, deficiencies, and opportunities for ongoing improvementEnhance client satisfaction and retention through proactive communication and service evaluationsCollaborate with cross-functional teams (HR, Operations, Finance, etc.) to ensure seamless executionMonitor, assess, and present performance metrics, reports, and insightsEnsure compliance with internal processes, standards, and client expectationsEffectively manage escalations, ensuring timely resolution and stakeholder alignmentRequirementsBachelor’s degree in Business, IT, or a relevant field6+ years of experience in Account Management, Service Delivery, or Client Success rolesPrevious experience with a Managed Service Provider (MSP) or IT services organization is essentialProven track record in managing mid-to-large scale teamsOutstanding communication, presentation, and stakeholder management skillsStrong analytical and problem-solving abilitiesCapability to excel in a fast-paced, client-focused environmentExceptional organizational and multitasking skills

Job Title: Collections SpecialistExperience Required: 3-5 YearsEmployment Type: Full-timeRole SummaryAs a Collections Specialist at prime-system, you will play a pivotal role in managing overdue accounts and ensuring timely collection of outstanding balances. This position demands exceptional communication, negotiation, analytical, and problem-solving skills. You will be tasked with juggling multiple priorities, collaborating with various teams, and adhering to collection laws and company standards.Key ResponsibilitiesProactively contact customers with overdue accounts to remind them of outstanding balances and negotiate payment options.Resolve payment disputes by coordinating with customers, internal departments, or external parties.Develop and implement collection strategies that align with our financial objectives.Analyze account data to spot trends and suggest enhancements to collection practices.Maintain thorough and accurate records of all customer interactions, including call notes and payment commitments.Ensure all processes and changes are documented following formal change management protocols.Escalate complex issues to senior team members or relevant departments as needed.Keep precise, real-time timesheets.Work closely with internal teams to ensure collections processes are integrated with overall business operations.Communicate clearly and consistently with both clients and colleagues.Respond promptly to client inquiries with guidance and information.Actively participate in team meetings, training sessions, and other required engagements.Stay well-informed about the company’s products and services.Ensure compliance with client standards and service expectations.Provide constructive feedback to help improve processes and client satisfaction.Support team members and take on additional tasks as assigned.Performance MetricsYour performance will be assessed through key performance indicators, including Collection Effectiveness Index (CEI), Days Sales Outstanding (DSO), Collection Rate, Aging of Receivables, and more.

Join our dynamic team at prime-system as a Senior SAP Business One Techno-Functional Consultant. We are seeking a skilled professional to enhance our operations through support, troubleshooting, and optimization of our SAP Business One systems.Key Responsibilities:Deliver technical and functional support for SAP Business One.Identify and resolve system performance issues efficiently.Create, modify, and troubleshoot Crystal Reports to meet business needs.Analyze and fine-tune database queries for optimal performance (SQL Server / SAP HANA).Assist users in overcoming functional and technical challenges across various SAP B1 modules.Investigate system behavior, logs, and integrations to determine root causes of issues.

Role overview Pakistan Mobile Communication Limited (PMCL) seeks a Solution Engineer focused on pre-sales for surveillance systems in Islamabad. This position is suited to those with practical experience designing and delivering CCTV solutions, including a strong grasp of both active and passive system components. The opening is available at grade L2/L3. Main responsibilities Design and deliver CCTV and surveillance solutions tailored to client requirements. Select, integrate, and recommend active components such as cameras, NVR/DVR units, video management systems (VMS), and networking equipment. Advise on passive infrastructure, including cabling, connectors, racks, and power supplies. Conduct site surveys and analyze client needs in detail. Prepare technical proposals, Bills of Quantities (BOQs), and comprehensive solution documentation. Support pre-sales activities by attending client meetings, delivering presentations, and conducting product demonstrations. Collaborate with sales and technical teams to ensure solutions are feasible and aligned with client expectations. Stay current with developments in surveillance technology and industry practices. Assist with project handover to implementation teams for smooth execution. Location This role is based in Islamabad, Islamabad Capital Territory, Pakistan.

Grade Level: L2Location: IslamabadAbout the Role:As an Expert IT Enterprise Systems Specialist, you will play a pivotal role in shaping the roadmap and delivery strategies for our email services, both on-premises and cloud-based. You will manage Microsoft's Active Directory and Windows systems across our enterprise's multi-domain environment, ensuring seamless integration with identity management solutions. Your responsibilities will also include ensuring compliance with Service Level Agreements (SLAs) and executing daily operational routines.Key Responsibilities:Oversee daily operations, planning, upgrading, and supporting Microsoft Active Directory, DHCP, DNS, and Exchange servers to ensure efficient business continuity.Manage Office365 cloud operations, including active directory synchronization and enterprise mobility services.Possess a deep understanding of Office365 subscription and Microsoft Licensing Program.Handle all aspects of email account management for both on-premises and Office365 mailboxes, along with SharePoint and Instant Messaging.Ensure timely patch management for servers and laptops in line with Information Security Governance guidelines.Align operational goals with departmental strategies and deliver on agreed SLAs and KPIs with stakeholders.Identify and implement process improvement initiatives, collaborating with process owners, service delivery, and operations managers.Engage in daily tasks related to Office365 products, including EMS, Intune, Cloud App Security, and PowerShell scripting.Facilitate smooth operational activities for Exchange, SharePoint, OneDrive, and Teams.Monitor Microsoft alerts actively and take necessary actions.Preferred knowledge of cloud service hosting with Amazon and Azure.Manage existing domain registrations and ensure timely renewals.Experience in handling enterprise mobility operations (work from anywhere, any device, any time).Understand IT Helpdesk processes and tools.Collaborate with relevant stakeholders including suppliers, BSS-IT, IP Network, IT ServiceDesk, and Information Security operations.Focus on end-user data protection, data leakage prevention, enterprise mobility, and advanced anti-malware protection.