About the job
Camunda develops enterprise automation solutions that help organizations streamline complex business processes. More than 700 companies, including Atlassian, ING, and Vodafone, rely on Camunda to speed up project delivery, improve efficiency, and strengthen customer relationships. Camunda has been recognized as a Visionary in the 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies. The company operates fully remotely, is featured on GP Bullhound’s 2024 Top 100 Next Unicorn list, and has received recognition for workplace flexibility and culture.
Role overview
The Helpdesk Analyst provides L1–L2 IT support for Camunda’s remote workforce. This role acts as the first point of contact for employees seeking technical assistance, ensuring their productivity and smooth day-to-day operations.
What you will do
- Respond to IT support requests from employees across the company
- Troubleshoot technical issues and guide users through solutions
- Manage support tickets from submission to resolution or escalation
- Collaborate with Enterprise Technology, InfoSec, and other departments as needed
- Contribute to ongoing improvements in support processes
Requirements
- Experience providing L1–L2 IT support in a remote or distributed environment
- Strong troubleshooting skills and a customer-focused approach
- Clear, empathetic communication when assisting colleagues
- Ability to manage multiple support requests and prioritize effectively
