Human Resources Assistant

Role overview Rexel is hiring a Human Resources Advisor in Birmingham. This role supports HR initiatives and helps maintain a positive workplace culture. The advisor works closely with different departments to put HR strategies into action that fit the company’s goals. What you will do Support HR programs and projects across the business Collaborate with teams to implement HR strategies Help strengthen employee engagement Contribute to organizational performance through effective HR practices

As a skilled HR Business Partner, you will serve as the primary point of contact for management and staff regarding all HR-related and employment law matters, both operationally and strategically.Proactively address and resolve employee relations issues, ensuring all processes (identification, reporting, investigation, resolution) comply with legal and internal standards.Collaborate with the business on organizational design and redesign efforts to enhance overall business performance.Implement and continually refine HR processes and diversity initiatives, ensuring adherence to best practices and achieving maximum efficiency.Analyze and assess data to identify trends, recommending solutions to enhance employee performance, retention, and engagement. Present findings and proposed actions to business stakeholders on a weekly basis.Oversee the entire employee journey to attract exceptional talent and cultivate a culture of retention within our valued workforce.Possess extensive experience across all facets of HR Business Partnering, including reward systems, employee relations, talent management, succession planning, restructuring, and leadership development.Build strong working relationships with Business Unit Managers to ensure effective management of HR activities.Provide coaching and training to line managers on all employee relations matters.Manage the exit interview process, ensuring that relevant information is communicated and feedback is provided to managers when appropriate.Assist in the recruitment and onboarding of new employees to meet business needs as required.Support the maintenance of suitable systems for measuring key aspects of HR development. Monitor, measure, and report on HR issues, opportunities, development plans, and achievements, providing metrics within agreed formats and timelines.Ensure compliance with relevant legislation, including but not limited to Data Protection, Health and Safety, and Immigration requirements.Partner with Business Leaders to identify training and development needs.Facilitate engaging training sessions, workshops, and webinars for employees, ensuring that training meets learning objectives and is tailored to diverse learning styles.

No Prior Experience Required!Are you eager to kickstart a fulfilling career in an office setting?Is a future in Human Resources appealing to you?If yes, this opportunity is perfect for you!The current job market is experiencing a significant shortage of skilled HR professionals, leading to a high demand for qualified personnel.We collaborate with various employers actively seeking motivated and newly trained individuals ready to embark on a career in Human Resources (HR).Our comprehensive programs offer the essential knowledge, skills, and certifications necessary for success in this field. Upon completion, we will connect you with our network of employers to help you secure vital roles within the HR sector.Join our complimentary CIPD Human Resources Webinar by clicking 'Apply for this job', and we will send you the registration link. After attending this free online event, you can decide if this career path is right for you.

Join RSS Infrastructure Limited (RSSI), a recognized leader in the Rail and Construction industry, awarded at the 2018 ‘Rail Partnership Awards’ by Network Rail for our innovative solutions enhancing safety and productivity.With offices in Birmingham and Doncaster, we employ over 70 dedicated staff and a versatile contingent workforce across the UK. Our extensive service offerings include Overhead Line Electrification, Vegetation Management, Track Access, Civils/Construction solutions, Safety Critical Resource Services, Magnetic Safety Barrier Fencing, Magnetic Points Boards, and Signalling Services. We are proud to be the UK’s exclusive provider of Track Warning Systems.Your Role:As a Resource Consultant working night shifts over weekends, you will play a vital role in supporting all business units during non-office hours and serve as the primary contact for any issues arising from clients or the RSS workforce. You will work three 12-hour shifts (36 hours weekly) from Friday at 20:00 until Monday at 08:00. Your clear and confident communication will ensure seamless collaboration between departments, their respective teams, and clients, facilitating a comprehensive understanding of ongoing matters across the organization. Additionally, you will champion safety protocols by reinforcing RSSI's safety values.Your key responsibilities will include:Managing out-of-hours calls from customers and contractors, resolving issues across RSS business units, and preparing handovers for follow-up during regular hours as necessary.Updating the internal system (Aspire) to reflect evening handovers, ensuring all internal and external requests are addressed.Documenting all out-of-hours activities on the Aspire system, including calls, incidents, and necessary follow-up actions.Proactively following up on out-of-hours complaints and preparing detailed handovers for the relevant internal departments.Fostering strong relationships with both clients and the RSS contracted workforce.Contacting workers two hours prior to each shift to confirm their availability, and replacing them or informing the client as needed.Engaging with night shift RSS workers to ensure they are punctual, properly briefed, and equipped with the necessary PPE and tools.

What will you be doing?As a Resource Consultant, you will play a crucial role in providing support to all business units of RSS during weekend nights. Your responsibility will be to act as the out-of-hours cover for any issues that arise from our customers and the RSS workforce. You will be required to work three 12-hour shifts from 20:00 to 08:00 on Friday, Saturday, and Sunday nights.As a clear and confident communicator, you will ensure effective communication between departments and clients, enabling day teams to have a thorough understanding of ongoing situations across the business. Additionally, you will serve as a safety ambassador by reinforcing RSSI's safety values.Your daily responsibilities will include:Receiving out-of-hours calls from customers and contractors, resolving issues across RSS business units, and preparing handovers for office staff during regular hours when necessary.Updating the internal system (Aspire) in line with evening handovers to meet both internal and external requests.Logging all out-of-hours activities on the relevant system (Aspire), including calls, incidents, and any necessary follow-up actions.Promptly following up on out-of-hours complaints and preparing detailed handovers for the relevant internal department.Building and maintaining strong relationships with both clients and RSS’s contracted workforce.Contacting every worker two hours prior to their shift to confirm availability and arranging replacements or informing clients as required.Engaging with all night-time RSS workers nightly to ensure they arrive on time, are correctly briefed, and have the necessary PPE and tools for their jobs.Conducting immediate internal investigations into any exceedances and closing out where possible, providing handovers to Heads of Departments/Compliance Managers.

Jobs for Humanity is hiring a Principal Engineer in Birmingham. This position centers on leading engineering projects that support the company’s mission of social impact. The role calls for both technical depth and a commitment to building solutions that serve a wide range of communities. Role overview The Principal Engineer will guide technical initiatives and set direction for key projects. This includes designing scalable systems and ensuring that engineering work aligns with organizational goals. The position involves collaborating with teams to deliver technology that has a positive effect on society. What you will do Lead engineering projects from concept through delivery Shape technical strategy and architecture Work with cross-functional teams to solve complex problems Focus on solutions that address the needs of diverse communities Requirements Experience in a senior engineering or technical leadership role Strong background in designing scalable systems Interest in technology that supports social good Ability to collaborate and communicate clearly with a range of stakeholders

Resourcing Planning and Process Improvement ManagerJoin a leading Utility company in Birmingham as a Resourcing Planning and Process Improvement Manager. We are seeking a skilled professional with a proven track record in resource planning and process enhancement.In this pivotal role, you will oversee reporting and analytical functions while managing the operational aspects of our Call Centre. Your insights will drive process improvements as you evaluate departmental workflows and recommend impactful changes. A strong background in project management and workforce management systems is essential.Reporting directly to the Operations Manager, your primary focus will be on developing strategic and tactical resourcing capabilities within the Customer Service Department.Key Responsibilities:Collaborate with departmental managers to produce and document monthly reports, ensuring timely delivery and alignment with critical meeting deadlines.Establish a system for tracking and measuring progress against strategies, operational plans, and key performance indicators (KPIs).Design and implement planning, scheduling, and reporting controls for the Customer Experience division.Enhance workforce planning capabilities to create resource plans and manage shift patterns while adhering to KPIs and controlling overtime budgets.Develop new processes to maintain consistency across all business areas.Assess and recommend changes to current processes within departments.

Role overview The Service Advisor at Porsche Birmingham acts as the main point of contact between clients and the service department. This role involves assisting customers with their vehicle service needs, whether for scheduled maintenance or unexpected repairs. The position is based at the dealership in Birmingham and is part of the Sonic Automotive team. Key responsibilities Greet customers and discuss their service concerns in detail Schedule and coordinate appointments for repairs and maintenance Keep clients informed about service progress and estimated completion times Collaborate with technicians to ensure accurate and high-quality service Provide clear explanations of all services performed on vehicles What makes this role unique Strong customer service skills and a good understanding of automotive services are essential. The Service Advisor directly influences each client's experience and satisfaction, helping to maintain Porsche Birmingham's reputation for quality and care.

Lexus of Birmingham seeks a Service Advisor to act as the primary point of contact for customers needing assistance with their vehicles. This role centers on delivering a welcoming experience and upholding high service standards throughout each customer interaction. Key responsibilities Serve as the main liaison between customers and the service team Support customers with questions or concerns about their vehicles Ensure a positive and professional service experience for every guest What to expect This position requires strong communication skills and a customer-focused approach. The Service Advisor plays a vital role in maintaining the reputation of Lexus of Birmingham by making each customer feel valued and informed during their visit.

Kaplan Professional is seeking a Service Operations Advisor (Learner) for its Birmingham office. This permanent, full-time position plays an important part in helping learners progress through their educational programs by providing support and building strong connections. Role summary The Service Operations Advisor (Learner) focuses on supporting individuals as they move through their studies. The role involves regular interaction with learners, ensuring they have the guidance and service needed to succeed. Main responsibilities Provide ongoing support to learners throughout their educational journey Develop and maintain positive relationships with learners Deliver clear, high-quality service and guidance Key details Reference number: JR254637 Location: Birmingham office Working pattern: Full time, 37.5 hours per week Contract type: Permanent Number of roles: 1 Grade: K2 Salary: £26,228 per annum

As a Built Asset Security Advisor at Turner Townsend, you will play a pivotal role in ensuring the safety and security of our built assets across various projects. Your expertise will guide our clients in safeguarding their investments while maintaining operational efficiency. You will be responsible for assessing risks, developing security strategies, and collaborating with project teams to implement effective security measures.

Global Elite Empire Consultants seeks a Remote Client Benefits Advisor to join the team in Birmingham, Alabama. This position centers on supporting clients who have already expressed interest in learning about their benefit options. The process is straightforward: no cold calling, no micromanagement, and a proven system that rewards consistent effort. Key Responsibilities Connect with clients who have requested details about their benefits. Guide clients through their available options, providing clear and supportive explanations. Assist clients as they enroll in the benefits they choose. Work Environment and Support Fully remote role based from home. Flexible hours to accommodate different schedules. Uncapped earning potential based on performance. Comprehensive training and ongoing mentorship provided. Who Succeeds in This Role This position fits individuals who want to invest in their own growth and are motivated to move beyond exchanging time for pay. Interview Process All interviews take place via Zoom video conferencing. Global Elite Empire Consultants operates as a third-party recruiter and is not an insurance agency.

Join one of the UK's premier transport companies as a Customer Service Advisor in their bustling Birmingham head office. We are seeking passionate individuals to deliver exceptional service to our valued customers.This role is an excellent opportunity for seasoned Call Centre Advisors looking to establish their careers with a respected market leader, with ample chances for advancement for candidates who exhibit the right skills and attitude.Interviews will be conducted in the upcoming weeks, so candidates should have the flexibility to attend at short notice.To qualify for this position, candidates must possess a minimum of 1 year of call centre experience and be prepared to showcase their expertise during a competency-based interview.The responsibilities include:Acting as the primary point of contact for customer inquiries, addressing queries promptly and efficiently.Coordinating with various departments to ensure timely inspection or collection of vehicles.Informing customers of any changes to manage expectations effectively.Meeting performance targets to ensure all customer calls are addressed within SLA expectations while maintaining high call quality standards.Communicating with drivers, garages, and auction houses to facilitate the seamless transition and delivery of vehicles.Updating CRM systems to prevent repeat calls and enable any representative to assist customers regarding their queries.We have multiple temporary to permanent and permanent positions available. Successful candidates can expect to start the following Monday after their interview.

Join Our Team as a Resource Planning AnalystWe are collaborating with a leading utility company in Birmingham that is seeking a skilled Resource Planning Analyst and Process Improvement Manager. In this pivotal role, you will oversee reporting and analysis while managing the operational aspects of our Call Centre.Your expertise will be instrumental in driving process enhancements across departments. You will assess existing workflows and propose actionable improvements. Experience with Workforce Management (WFM) systems and project management is highly desirable.Reporting directly to the Operations Manager, your primary responsibility will be to provide strategic and tactical planning and resourcing within the Customer Service Department.Key Responsibilities:Collaborate with department managers to ensure timely production of monthly reports, aligning with key meeting deadlines.Establish a tracking system for monitoring progress against strategic goals, operational plans, and KPI achievements.Develop and implement effective planning, scheduling, and reporting controls for the Customer Experience area.Enhance workforce planning capabilities, producing resource plans and shift patterns while managing KPIs and SLAs, as well as controlling the overtime budget.Design and implement new processes to maintain consistency across all business areas.Analyze current processes and recommend improvements across departments.

NO EXPERIENCE REQUIREDAre you eager to embark on a career in an office environment?Does a future in Human Resources excite you?If yes, this opportunity is tailored for you!With the current skills shortage, there is a significant demand for HR professionals in the marketplace.We collaborate with various employers actively seeking motivated individuals who are ready to begin their journey in Human Resources (HR).Our comprehensive training programs equip you with the essential knowledge, skills, and certifications necessary for success. Upon completion, we will connect you with our network of employers to help you secure vital roles in this thriving sector.Join our FREE CIPD Human Resources Webinar by clicking 'Apply for this job', and we will provide you with the link to join. After attending this event, you can determine if this career path aligns with your aspirations.

No Prior Experience Required!Are you eager to embark on a rewarding career in an office setting?Does a career in Human Resources intrigue you?If so, this could be the perfect opportunity for you!With a significant skills gap in the industry, there is a high demand for HR professionals.We partner with a network of employers actively seeking to hire newly trained, motivated individuals ready to kickstart their careers in Human Resources (HR).Our training programs equip you with the essential knowledge, skills, and certifications to thrive in this field. Upon completion, we will connect you with our employer network to help fill vital roles within the HR sector.Join our complimentary CIPD Human Resources Webinar by clicking 'Apply for this job,' and we will provide you with the joining link. After attending this free online session, you can determine if pursuing a career in HR aligns with your goals.

Inbound Customer Service AdvisorJoin our rapidly expanding team as an Inbound Customer Service Advisor in the vibrant city of Birmingham. Our client, a forward-thinking company in South Birmingham, has ambitious growth plans for 2019 and beyond, making it an exciting time to become part of their customer service operations.We offer you a competitive base salary, annual salary reviews based on performance, a company pension scheme, and an exceptional working environment. Enjoy a modern call center equipped with free tea and coffee, a spacious kitchen, pool tables, PlayStation, ice hockey, and more.Key Responsibilities:- Assist customers through multiple systems, guiding them to resolve issues effectively.- Maintain strong rapport with customers to ensure a seamless experience.- Handle complaints confidently, resolving queries independently or with managerial support.- Focus on first-time resolutions, striving to exceed customer expectations.Qualifications:Minimum of 12 months of call center experience.Proficient IT skills to navigate various systems.Exceptional customer service abilities.Strong communication skills, able to engage with customers at all levels.Demonstrated complaint resolution experience.Commitment to ensuring customer satisfaction.Personal Attributes:Excellent communication skills.A collaborative team player.Outstanding customer service mindset.Proficient in computer literacy.Interviews will be conducted over the next few weeks, and candidates should be available to start in January.

Jobs for Humanity is hiring an Associate Engineer in Birmingham. This position offers the chance to work alongside experienced engineers on the design, development, and maintenance of technology solutions. Role overview The Associate Engineer will support ongoing projects by contributing to technical solutions and learning from a skilled team. The work centers on building and improving technology systems. Collaboration and learning Expect close collaboration with colleagues who bring a range of engineering experience. This role is well suited for those who want to deepen their technical skills and grow professionally. Who this role suits This position fits individuals who have a strong interest in technology and a desire to learn. Curiosity and commitment to quality work will help you thrive here.

Elite Talent Resourcing is collaborating with a leading name in the printing sector to recruit two Continuous Stationary Litho Printers for their facility located near Sheldon in Birmingham.With nearly 30 years in the industry, our client has built an exceptional reputation for quality and service, resulting in a dedicated team of 16 professionals.The company offers flexible working hours and is open to both full-time and part-time candidates. Current full-time shifts are from 6:00 AM to 2:20 PM, Monday to Friday.Applicants should have prior experience operating Litho Printers, with familiarity with the Real Fed Morgan 904 being a distinct advantage. Comprehensive training will be provided for suitable candidates.Immediate start dates are available for the right individuals!For more information, please reach out or submit your application.