Implementation Analyst at OpenGov | Chicago, IL

At Tecsys, we understand the immense benefits of a remote work culture, including enhanced employee morale, increased productivity, and a positive impact on wellbeing and the environment. As a digital-first organization, we embrace flexibility and provide our teams with collaborative workspaces in our conveniently located offices, allowing everyone to work i…

About PatientIQPatientIQ is an innovative and rapidly expanding healthcare technology organization dedicated to enhancing patient outcomes through intelligent, data-driven care solutions. Our partnerships with healthcare providers, life sciences companies, and research institutions empower us to convert clinical insights into actionable strategies. As we continue to grow, we are committed to strengthening our operational framework to ensure stable and predictable growth throughout our commercial sector.About The RoleThe Implementation Project Manager at PatientIQ is a pivotal strategic leader tasked with orchestrating complex, enterprise-level implementations across extensive health systems and healthcare organizations. This role encompasses the complete lifecycle of implementation projects, from the executive kickoff phase to go-live and subsequent value realization, guaranteeing excellence in delivery across technical, operational, and organizational dimensions.This role will lead intricate SaaS implementations that often involve EHR integrations, data migrations, system conversions, and workflow transformation initiatives. The Implementation Project Manager will act as the primary delivery lead, engaging with executive stakeholders, EHR partners, and internal cross-functional teams to ensure successful outcomes within highly regulated and intricate environments.The ideal candidate blends enterprise program leadership with the agility and innovation typical of startups, providing structure and discipline while remaining flexible and solutions-oriented. They will take ownership of results and proactively eliminate obstacles, collaborating across teams to achieve successful delivery.What You'll DoEnterprise Implementation LeadershipOversee the comprehensive delivery of enterprise implementations from kickoff through to go-live, including intricate EHR (e.g., Epic, Oracle Health/Cerner) integration constructions, conversions, and migrations.Create and manage extensive project plans that encompass EHR integrations, interface constructions, data validation, system configurations, workflow redesigns, training, and go-live monitoring.Establish and maintain robust governance structures, communication schedules, and executive reporting mechanisms tailored for large-scale health system engagements.Drive the achievement of time-to-first-value, user adoption rates, and other critical implementation success metrics.Stakeholder Engagement & Risk ManagementManage communications to executive and operational stakeholders, ensuring clear reporting of implementation progress, risks, and impacts at all levels of the customer organization.Identify and mitigate cross-functional risks across technical, clinical, and operational workflows while maintaining meticulous documentation and change management practices.Escalate and resolve issues promptly, balancing customer experience with internal resource management.

At FourKites, we tackle intricate challenges that have a real-world impact. Whether facilitating the transportation of medical supplies from Cardinal Health or delivering groceries for Walmart, our platform empowers customers to manage global supply chains that are efficient, flexible, and sustainable. Become part of a team of inquisitive problem solvers who celebrate diversity, lead with empathy, and prioritize inclusivity. As an Implementation Manager at FourKites, you will act as the strategic leader behind enterprise transformations for Global 1000 companies managing complex supply chains. This role merges in-depth functional consultancy with robust project management to ensure successful software deployments. You will serve as a trusted advisor, converting intricate logistics challenges into streamlined solutions, fostering stakeholder relationships, and ensuring that enterprise implementations yield quantifiable business outcomes. Impact & Scope: Each implementation you oversee will enhance supply chain visibility for major enterprises, driving efficiency improvements and cost reductions across global logistics networks. What You’ll Be Doing: Core Responsibilities Contribute to our Global Implementation team, dedicated to assisting enterprise customers in successfully adopting FourKites as both a technological solution and a strategic approach to supply chain visibility across their organization. Act as a trusted advisor and empathetic advocate for customers, assisting them in building their initial supply chain visibility workflows in FourKites. Consult with our rapidly growing Global 1000 customer base, ensuring they start on the right path and continue to derive maximum value from the platform over time. Develop a thorough understanding of FourKites' capabilities and each customer’s unique challenges, including the operational issues being addressed through implementation, to serve as both a product expert and strategic partner throughout the change process. Implement tailored approaches for each customer based on their specific processes, requirements, and collaboratively established goals to ensure successful adoption. Facilitate the implementation process and associated activities, such as stakeholder training, executive reviews, and regular progress meetings to ensure project success and platform adoption.

About LoopAt Loop, we are dedicated to unlocking profits trapped within the supply chain and reducing costs for consumers. We recognize that poor data and inefficient workflows create obstacles, limiting working capital and increasing expenses for all stakeholders in the supply chain.Our cutting-edge audit and pay platform utilizes domain-driven AI to navigate the complexities of supply chain data and documentation. By enhancing visibility into transportation expenditures, we empower companies to manage their costs effectively and drive profitability. Esteemed industry leaders such as J.P. Morgan Chase, Great Dane, Emerge, and Loadsmart are proud to partner with Loop.Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Susa Ventures, Flexport, and a host of top-tier angel investors. Our talented team boasts expertise from renowned companies such as Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and established industry leaders like C.H. Robinson.About the RoleWe are seeking a skilled Implementation Manager to work collaboratively across Sales, Pre-Sales, Engineering, and Customer Success teams to ensure a seamless onboarding experience for our clients. The Implementation Manager will conduct thorough discovery to understand client needs, configure Loop’s system, and manage each implementation from initiation through post-launch support to guarantee that internal and external timelines are adhered to. This role includes partnering with operations and engineering to ensure that the final configured product meets client requirements and is well-supported for ongoing service. The Implementation Manager will provide client support for both in-person and virtual implementations, offering product and operational expertise to effectively tailor the client’s instance while recommending best practices that may involve change management.Key ResponsibilitiesOversee project management for solution scoping and implementations, including but not limited to:Lead the onboarding process for new clients, ensuring a smooth transition from sales to implementation. Work closely with the sales team to gain a comprehensive understanding of client needs and requirements.Conduct kick-off calls—both remote and occasionally on-site—to provide an overview of Loop’s solution.Develop and implement detailed implementation plans for each client, outlining timelines, milestones, and deliverables while coordinating with cross-functional teams to ensure timely completion of all aspects of the implementation.Collaborate with Loop’s technical architect to define use cases for Loop’s product and roadmap.Participate in weekly status meetings...

About Us: At AssistIQ, we are committed to revolutionizing the healthcare supply chain by addressing a critical issue: the lack of accurate data and insights regarding supply and implant usage by providers. Our AI-powered software solution facilitates real-time, precise tracking of supply and implant usage, delivering actionable insights to healthcare systems. This empowers them to enhance revenue capture, minimize waste, and ultimately improve the quality of care and patient outcomes.About the Role:As a Senior Implementation Manager, you will spearhead intricate, multi-site deployments of AssistIQ’s platform across surgical suites and procedural areas in hospitals throughout North America. You will oversee the full implementation process, ensuring excellence in execution while developing scalable processes essential for AssistIQ’s growth.This position transcends mere execution; you will serve as a strategic partner to our clients, mentor Implementation Managers, and play a vital role in cross-functional collaboration with Product, Customer Success, and Leadership teams. Your primary objective is to guarantee the seamless integration of AssistIQ’s solution, delivering measurable value to our customers.We seek an individual who thrives in a dynamic, entrepreneurial atmosphere, adept at managing uncertainty and competing priorities. You will need to proactively identify risks, influence outcomes, and enhance both customer experiences and internal execution standards. You should feel comfortable collaborating with clinical teams (e.g., nurses, physicians) and administrative stakeholders (e.g., finance, procurement). Essential skills include teamwork, professionalism, confidentiality, project management, software product understanding, and effective communication.Given the fast-paced nature of startup life, the role of the Senior Implementation Manager is dynamic, with shifting priorities.

As an Implementation Analyst at OpenGov, you will play a pivotal role in ensuring successful deployment of our innovative software solutions. Your key responsibilities will include collaborating with clients to understand their requirements, configuring software to meet those needs, and providing training and support for end users. You will work closely with cross-functional teams to streamline processes and enhance customer satisfaction.

HeartFlow, Inc. is at the forefront of medical technology, pioneering innovations that enhance the diagnosis and management of coronary artery disease— the leading cause of mortality globally. Our flagship solution, the HeartFlow FFRCT Analysis, utilizes advanced AI algorithms to deliver a non-invasive cardiac test. This test generates a detailed, color-coded 3D model of a patient’s coronary arteries, illustrating how blockages affect blood flow to the heart. As the first AI-powered integrated heart care solution across the CCTA pathway, HeartFlow empowers healthcare professionals to accurately identify stenoses (RoadMap™ Analysis), evaluate coronary blood flow (FFRCT Analysis), and analyze coronary atherosclerosis (Plaque Analysis). Join us as we expand our innovative product pipeline and contribute to the evolution of precision heart care.As a publicly traded company (HTFL) recognized internationally for our commitment to healthcare innovation, we are endorsed by medical societies worldwide and are accessible for use in the US, UK, Europe, Japan, and Canada, having positively impacted over 500,000 patients globally.The Implementation Manager is a pivotal member of our Customer Success team, responsible for leading the integration of HeartFlow’s technology into customer accounts. This role serves as the technical support conduit, ensuring prompt resolution of field issues and driving customer satisfaction and loyalty.Key Responsibilities:Spearhead the implementation process for integrating HeartFlow’s innovative technology into new customer accounts.Oversee implementation projects for novel products or features, collaborating closely with the commercial team and customers.Deliver comprehensive training for end-users and the commercial team on HeartFlow products and CT data requirements, aligning with detailed training plans.Provide clinically relevant and technical insights in response to inquiries regarding the utilization of HeartFlow technologies.Document and manage customer feedback, training sessions, complaints, and resolutions within HeartFlow’s Customer Relationship Management system, contributing to the enhancement of our knowledge base for customer issues.Proactively ensure accurate implementation processes and maintain communication with stakeholders.

Point B is a premier business innovation firm that eliminates uncertainties in transformation efforts. We engineer your future by integrating cutting-edge technologies with industry insights to help you redefine your business and processes for sustained competitive advantage. We embody a unique consulting approach—we believe your success is intrinsically linked to ours. At Point B, we begin by understanding the challenges you face, partnering with you to identify the best solutions for your business, your workforce, and your vision for the future. Our exceptional Net Promoter Score (NPS) consistently outperforms our competitors by a significant margin, demonstrating our commitment to listening, responding swiftly, and delivering expedited value. When you collaborate with Point B, you gain the agility and confidence to recognize pivotal opportunities, navigate complexities effortlessly, and customize technology solutions to meet your specific requirements. Join us as we embark on a journey to shape your future today!

About the Role OneTrack is growing quickly, serving enterprise clients with advanced AI solutions for warehouse and logistics operations. The Senior Implementation Manager plays a key part in this expansion, ensuring that each new deployment delivers real value and that client expectations are met from start to finish. This position connects sales with operational success, helping OneTrack turn every contract into a measurable client outcome. What You Will Do Lead the full client implementation process, starting at contract signature and continuing through ongoing value delivery. Coordinate cross-functional teams across sales, engineering (hardware and software), and field service to support successful deployments. Oversee complex, multi-site rollouts involving both hardware and software integration. Drive operational changes within warehouse environments, adapting solutions for each client’s needs. Manage change at all organizational levels, from frontline staff to executive leadership. Remain accountable for project results well beyond initial go-live. Translate advanced AI technologies into practical improvements within physical operations. Location This position is based in Chicago, Illinois, United States.

Join OpenGov, the premier provider of AI and ERP solutions tailored for local and state governments across the United States. Our innovative Public Service Platform empowers over 2,000 cities, counties, state agencies, school districts, and special districts to operate more efficiently, adapt quickly to changes, and strengthen public trust. Our leading products encompass enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions are seamlessly integrated into the OpenGov ERP, enabling public sector organizations to concentrate on their priorities and maximize return on investment with every decision. Discover our mission to foster more effective and accountable government, and our vision of high-performance governance for every community at OpenGov.com.Job OverviewAs an Implementation Analyst, you will play a pivotal role in delivering exceptional value to OpenGov customers by ensuring a seamless and efficient implementation process. Drawing on your product expertise, you will provide strategic recommendations and support, ensuring that customers maximize their investment in OpenGov.

FourKites, Inc. is looking for an Implementation Consultant to support clients as they adopt the company’s supply chain visibility platform. This role is open to candidates based in Chicago, IL or working remotely anywhere in the United States. Role overview This position centers on helping clients realize the full value of the FourKites platform. The Implementation Consultant works directly with customers to understand their operations and tailor the platform to their needs. What you will do Collaborate with clients to identify business requirements and operational challenges Configure and customize the FourKites platform to match each client’s goals Lead clients through each step of the implementation process for a successful rollout Provide post-launch support, helping clients achieve efficiency improvements and higher satisfaction

At FleetWorks, we are at the forefront of developing innovative conversational AI technologies aimed at streamlining intricate workflows for freight carriers and brokers. Our sales process is deeply consultative, emphasizing the demonstration of measurable value through tailored solutions prior to finalizing agreements.We are in search of a Deployment Strategist who will serve as both the technical and creative cornerstone for our prospects and clients. This pivotal role connects our customers' operational challenges with effective solutions crafted on the FleetWorks platform. You will collaborate closely with the go-to-market (GTM) team to design, build, and showcase customized AI agents that highlight our value proposition, transforming potential leads into successful partnerships.This position is hands-on and impactful, necessitating a combination of business insight, technical inquisitiveness, and a results-driven approach. This role is based full-time in our Chicago office. Key ResponsibilitiesDefine Use Cases: Collaborate with the commercial team from pre-sales to upselling, gathering customer needs and translating them into clear, actionable AI agent solutions.Create Sales Materials: Develop and update internal sales enablement resources (e.g., presentations, ROI calculators, one-pagers) that assist the sales team in articulating the benefits of various AI solutions during the initial sales stages.Lead Proof of Concepts (POCs): Oversee the technical development and setup of custom AI agents and demo environments to verify the value of the FleetWorks platform for specific customer scenarios.Documentation and Organization: Help in chronicling successful deployment playbooks and maintaining a centralized repository of successful use case examples and configuration best practices.Facilitate Feedback Collection: Systematically collect, document, and communicate feedback from customers and the sales team from pilot programs to the Product and Engineering teams to guide future product developments.QualificationsTechnical Proficiency: A strong aptitude for new software and systems. You must be a quick learner who can swiftly understand the intricacies of AI setup, prompting, and technical execution.Analytical and Detail-Oriented: Exceptional organizational skills and keen attention to detail are crucial for managing and overseeing complex demo environments and deployment checklists.Collaborative Problem-Solver: Ability to work efficiently with cross-functional teams and customers to develop innovative solutions.

Role overview This Project Manager position at Ripple is based in Chicago, Illinois. The role involves managing several projects from their initial kickoff through to completion. The Project Manager is responsible for keeping work on track, ensuring deadlines and budgets are met, and maintaining alignment among teams and stakeholders. What you will do Coordinate and lead project activities involving multiple departments Track project schedules and budgets to achieve delivery targets Maintain clear communication with stakeholders throughout each project phase Assist with the implementation of important strategic initiatives Location This role is based in Chicago, Illinois, United States.

Join ixllearning as an Implementation Specialist, where you will play a pivotal role in the successful deployment of our innovative educational solutions. You will work closely with clients to ensure smooth implementation, providing training and support as needed to maximize their experience with our products.

Join DoorDash for Business as a Technical Implementation Specialist, where you will play a pivotal role in enhancing our clients' experience by implementing our innovative delivery solutions. You will work closely with various teams to ensure seamless integration and optimal performance of our systems.Your expertise in technical implementation will empower businesses to leverage DoorDash's offerings effectively, driving growth and customer satisfaction.

Coates Group is hiring a Project Manager in Chicago, IL. This position leads projects from start to finish, making sure deadlines are met and quality standards are maintained. Role overview The Project Manager coordinates work across different teams and acts as a key point of contact for clients. Success in this role depends on strong communication and problem-solving abilities. What you will do Oversee project timelines and deliverables Work closely with cross-functional teams Engage with clients to understand needs and provide updates Address challenges and keep projects on track Requirements Experience managing projects from planning through completion Strong organizational and communication skills Ability to solve problems and adapt to changing needs

At MERGE, we are Built Different. As a dynamic marketing and technology agency, we are dedicated to the health and wellness sector, where human impact is paramount. Our innovative approach, termed Whole Human Marketing, integrates storytelling with technology to foster authentic and meaningful brand interactions, harnessing AI to ensure relevance and context at every engagement.Our commitment to a human-first approach unites us in our mission to connect individuals and brands, empowering them to lead healthier and happier lives.Elevate Your Career with UsAt MERGE, we are devoted to fostering a superior work environment where talented and driven individuals can thrive. We encourage our team to think creatively and engage deeply, enabling them to produce their finest work.In your role as a Senior Project Manager, you will…Oversee the internal management of assigned projects from conception to completion within the agency. You will serve as the central point of communication for all projects related to the assigned client, coordinating schedules and ensuring that team members deliver work that meets defined scope, quality, timeframes, and budgets. Your ability to manage large, multifaceted projects across various execution mediums within the Pharma and Life Science industries is essential.Key Responsibilities Include:Act as an independent liaison and communication hub among all agency team members.Organize, manage, and oversee the strategy and creative development process from project setup to delivery, including legal reviews and Veeva uploads.Schedule and facilitate essential touchpoint meetings, including kick-offs, internal reviews, and development checkpoints.Scope projects, estimate resource time, create detailed project plans and schedules, and manage timelines throughout each project lifecycle.Prioritize team assignments with clear tasks for daily deliverables using agency tools and effective verbal communication.Collaborate with Project Managers, Broadcast Producers, Print Production, Media, and Analytics to coordinate schedules, budgets, deliverables, and approval processes.Forecast future deliverables based on project scope and schedules.Review media plans and communicate necessary specifications to creative and studio teams.

CGS Federal is seeking a dedicated and experienced IT Project Manager to join our dynamic Information Technology team in Chicago, IL. As part of a large federal entity, you will play a crucial role in the design, development, and oversight of various projects within our IT department. Your responsibilities will include project design, development of project plans, resource assessment, and implementation of management strategies for ongoing and new projects.The ideal candidate will possess a robust understanding of Agile project management principles, capable of leading both large and small projects. You will serve as the primary liaison for project information and act as a team lead, ensuring effective communication and collaboration across all stakeholders.At CGS, we pride ourselves on bringing together motivated, highly skilled, and innovative individuals to tackle the government’s most pressing challenges through advanced technology. We are looking for candidates who are passionate about contributing to government innovation, value teamwork, and can proactively anticipate the needs of others. Our supportive work environment fosters professional growth, offering various opportunities for learning and development.Key Responsibilities:- Define project scope and timelines to ensure timely delivery of value.- Organize and lead project status meetings and working sessions.- Prepare and disseminate project progress reports.- Identify and manage risks and issues, correcting deviations from plans and executing delivery planning for assigned projects.- Develop initiatives for continuous business process improvement and monitoring.- Guide your team in making informed business decisions regarding system implementation, modifications, and maintenance.- Create and maintain business process documentation for testing and training purposes.- Establish and manage a clear project management process, championing ongoing improvements to implement best practices for agile project management.- Deliver an agile transformation plan to transition from the current state to the desired outcomes.- Utilize standard project performance metrics for program assessment and evaluation.- Facilitate the implementation and use of agile tools, guidelines, and metrics to achieve a standardized approach to project execution.- Monitor costs, schedule adherence, and technical quality of work.- Prepare and present technical analysis reports as required by the agency.

Join Ramboll as a Project Manager specializing in remediation projects, where you will lead and coordinate a variety of environmental initiatives. You will collaborate with cross-functional teams to ensure project goals and timelines are met while adhering to industry standards.