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Implementation Engineer at Tailscale | Remote

TailscaleRemote (United States)
Remote Full-time $107K/yr - $127K/yr

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Experience Level

Entry Level

Qualifications

Key Responsibilities:Oversee the comprehensive technical onboarding process for a substantial number of accounts, with an unwavering focus on ensuring customers achieve Time To Value (TTV) within 30 days. Deliver hands-on assistance for technical configurations, encompassing Identity Provider (IdP) integration, Tailnet administration, ACL policy formulation, and MDM deployments. Collaborate closely with Account Executives (AEs) and Sales Engineers (SEs) to gather technical requirements from the pre-sales phase and guarantee a smooth transition to active usage. Serve as a crucial feedback conduit for the Product and Engineering teams by identifying recurring challenges or bugs during the onboarding process and advocating for their resolution. Maintain meticulous data hygiene within sales (SFDC) and CSP tools to provide transparency into onboarding completion rates, TTV, and overall customer health metrics. Facilitate seamless transitions to the Support and Post-sales teams upon reaching adoption milestones, bridging the gap between initial setup and ongoing support. Establish and refine onboarding success metrics, including the design of post-onboarding surveys and in-product adoption targets.

About the job

About Tailscale

Tailscale is revolutionizing the Internet by providing software that simplifies secure interconnectivity for individuals and their devices, regardless of location. From individual users to large corporations, teams of all sizes leverage Tailscale daily to safeguard their networks, streamline access to internal tools, and much more. We are committed to creating a user-friendly, sensible, and safe Internet, reminiscent of its earlier days. Established in 2019, we operate as a fully distributed team and are supported by renowned investors including Accel, CRV, Insight, Heavybit, and Uncork Capital.

Job Description

As an Implementation Engineer (IE) at Tailscale, you will play a pivotal role in shaping the initial experience for our customers with our product. Reporting directly to the CSE Team Lead, you will function at the crossroads of Pre-sales, Support, and Product, with the goal of ensuring our customers achieve value from our solutions. You will oversee a significant number of accounts across both commercial and enterprise sectors, guiding them through the essential first 30 days of their engagement with Tailscale. This is a high-impact, technical role tailored for individuals with intellectual curiosity, empathy, robust networking fundamentals, and a dedication to assisting customers in resolving sophisticated connectivity and security challenges using Tailscale. Your mission is to embed Tailscale as a fundamental element of our customers' infrastructure from day one.

About Tailscale

Tailscale is at the forefront of creating a more secure and interconnected Internet experience for users everywhere. Our innovative software empowers individuals and organizations to connect their devices with ease and security, paving the way for a future where technology is accessible and reliable.

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