Implementation Engineer

At TTEC Digital, our mission is to empower clients by ensuring their employees feel valued and supported, as exceptional customer experiences begin with a committed workforce. We envision a workplace where employees can truly thrive.In collaboration with Five9, we deliver cutting-edge, AI-driven contact center solutions. While Five9 provides the cloud-native CCaaS technology, TTEC contributes extensive expertise in customer experience consulting, integration, deployment, and optimization. We are seeking a skilled Senior Implementation Engineer specializing in Five9 solutions to join our Professional Services team. This remote position, based in the US, will report directly to the Executive Director of Technology Consulting. In this role, you will be responsible for configuring the Five9 Intelligent CX Platform, developing integrations with third-party applications like CRM and ITSM systems, and conducting thorough end-to-end testing to ensure seamless functionality. This hands-on position demands experience in Five9 configuration along with development skills for building API integrations and customizing JavaScript/HTML scripts. You will engage with various components of the Five9 product suite, including VCC, IVR/IVA, WFA, QM/WEM, digital channels, and CRM/partner integrations, delivering high-quality configurations and successful deployments for TTEC’s enterprise clients.

Join Sangoma Technologies Corporation as an Engineering Manager to lead our CX/CCaaS Platform team! In this pivotal role, you will drive the development and delivery of innovative customer experience solutions that empower businesses globally. Collaborate with cross-functional teams to enhance product offerings and ensure the highest quality standards.

At TTEC Digital, we empower our clients to create an environment where employees feel appreciated and supported, because an exceptional customer experience starts with an engaged workforce. We envision a workplace where every employee can excel.We are currently on the lookout for a passionate CCaaS Architect to join our rapidly growing Google Practice team. If you have a zeal for cutting-edge technology, a commitment to continuous learning, and a desire to lead in the AI domain, we encourage you to apply. In the role of Architect, you will develop technical solutions tailored to meet the diverse requirements of our clients. You will take the lead in our Google delivery practice and collaborate closely with a team of dedicated professionals to implement solutions and achieve tangible results. You will be actively involved in the complete lifecycle of implementation projects while maintaining close communication with clients to address their specific needs throughout the process.

At Yotpo, we're pioneering the future of trust and loyalty in eCommerce. Our AI-driven Reviews and Loyalty solutions empower brands to transform casual browsers into loyal customers and enthusiastic advocates. With deep integrations across the eCommerce landscape and the confidence of over 30,000 global brands, Yotpo offers seamless omnichannel experiences that enhance conversion rates, bolster customer relationships, and propel sustainable, profitable growth.We are on the lookout for a technically adept and customer-centric Implementation Engineer to become a vital part of Yotpo’s Professional Services team.In this pivotal role, you will oversee the onboarding process for our upmarket and enterprise clients, guiding them from the initial kickoff through to their successful launch. You will merge your technical skills, project management experience, and strategic insights to ensure our clients are set up for success and achieve long-lasting value from Yotpo.Your role will extend beyond mere software configuration; you will design and implement scalable solutions, manage intricate projects, and act as a reliable technical ally to some of the most cutting-edge eCommerce brands globally.

At BitGo, we are the premier provider of digital asset infrastructure solutions, specializing in custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our inception in 2013, we have empowered clients to navigate the digital asset landscape securely. With a worldwide presence and multiple Trust companies, BitGo serves thousands of institutions, including top brands, exchanges, and platforms, as well as millions of retail investors globally. As a cornerstone of the digital economy, we manage a significant share of Bitcoin network transactions, establishing ourselves as the largest independent custodian and staking provider in the digital asset realm. Discover more about us at www.bitgo.com.Our Solutions Engineering team collaborates closely with both prospective and current clients, providing workshops and training on BitGo's offerings, while guiding them through the technical journey from sales to onboarding. We are in search of a seasoned professional based in Toronto who can foster and nurture strong relationships with our clients.

Join Netomi as a Senior Solution Engineer, where your expertise will play a vital role in shaping and delivering innovative solutions to our clients. You will engage with cross-functional teams to design, implement, and optimize our cutting-edge AI-driven products. We seek a dynamic professional who thrives in a fast-paced environment and is passionate about leveraging technology to enhance customer experiences.

Join Deliverect as an Implementation Consultant and play a pivotal role in transforming the food and retail sectors with our innovative API-first platform. We provide an integrated suite of solutions that enables businesses to expand their revenue streams and simplify operations, ensuring they can sell anywhere and deliver everywhere. Your contributions will be essential in enhancing client experiences and optimizing their operations in a fast-paced global market.About DeliverectDeliverect is a rapidly growing global SaaS unicorn that is at the forefront of providing cutting-edge technology solutions to the hospitality and Q-commerce industries. Our mission is to empower talented professionals to make impactful contributions to their businesses while advancing their careers in a meaningful environment.Department Overview:As part of our Consulting and Implementation team, you will collaborate with a group of experienced professionals dedicated to driving enterprise success. We specialize in creating tailored technical strategies that integrate our products into clients’ operations, resulting in streamlined processes, minimized errors, and enhanced operational efficiency. Our holistic approach encompasses project management, technical proficiency, and a commitment to continuous improvement, ensuring that we meet our clients' unique needs through ongoing support and customization.Your Impact:In the role of Implementation Consultant, you will lead the onboarding and integration of our platform for mid-market and enterprise clients. Your expertise in guiding clients through the implementation process will be crucial to their long-term success with Deliverect. By utilizing your technical knowledge and project management skills, you will help clients realize the full potential of our platform from day one. Your efforts will significantly influence customer satisfaction, retention, and our business growth as we expand in the dynamic B2B SaaS landscape.

Starling Bank is the pioneering digital bank in the UK, dedicated to transforming the banking experience for over 4 million customers! Our innovative technology empowers individuals to save, spend, and manage their finances seamlessly. Introducing… Engine by Starling.Engine by Starling is our software-as-a-service (SaaS) division, designed to provide the same cutting-edge technology that drives Starling Bank. Recently established as an independent entity, we are eager to partner with forward-thinking banks globally to fuel their growth with our robust technology.This platform is now accessible to banks and financial institutions worldwide, offering them the chance to leverage innovative digital features and streamlined back-office processes that contribute to Starling's success.At Engine by Starling, we prioritize our technologists who thrive in a dynamic environment focused on innovation and collaboration. We maintain a flat organizational structure that empowers team members to make impactful decisions. In our open culture, support is always within reach, ensuring we succeed together!To excel at Engine, you must be self-motivated and take full ownership of your responsibilities—from building and designing to sharing insights and ensuring efficiency in our processes, all aimed at delivering outstanding results for our customers. Our mission is guided by five core values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.Hybrid WorkingWe embrace a hybrid work model at Engine, favoring team members who can commute to our Toronto office to foster in-person collaboration.About the RoleAs a Senior Solutions Engineer, you will leverage your expertise in Engine's technology and architecture to articulate our product offerings, identify client needs, and design tailored solutions.Your role will encompass both the sales and delivery phases of projects, as well as ongoing client success, collaborating with diverse teams across Technology, Delivery, Product, Client Success, and Business Development.

Okta secures both AI and human identities for organizations worldwide. The company builds trusted infrastructure to help clients adopt new technologies with confidence. Okta’s team approaches complex security challenges with urgency, ownership, and a focus on real-world results. This Senior Solutions Engineer position is based in Toronto, Ontario. The role supports customers throughout their development lifecycle, blending technical knowledge with business understanding to help clients adopt Okta’s Identity Platform. Senior Solutions Engineers work closely with account executives, present to varied audiences, and advise on cloud security solutions for organizations ranging from startups to Fortune 500 companies. What you will do Partner with account executives to build and execute strategies that grow Okta’s presence in assigned territories and accounts. Lead research and discovery sessions to understand customer requirements and communicate the value of cloud-based technology solutions. Manage Proof of Concepts (POCs) for customers with complex needs, collaborating with other Okta engineering teams as required. Create technical documentation to guide customers on best practices and new technology implementations. Prepare and deliver product demonstrations that connect Okta’s platform capabilities to specific customer business needs and use cases. Gather customer feedback and share insights with Product Management, Engineering, Marketing, and Sales teams.

General Information:Job Title: Account Executive (Implementations)Location: Toronto, ON (Hybrid)Job Type: Full-TimeReporting Line: Chief Revenue Officer (CRO) / Chief Strategy Officer (CSO)Salary Range:• Base: $140k–$160k CAD per year• OTE: $230k–$290k CAD per year• Total Compensation: $250k–$320k CAD per year (negotiable)About Fulfillment IQ (FIQ):Fulfillment IQ is at the forefront of supply chain engineering and transformation, empowering brands, retailers, and third-party logistics providers to design, construct, and optimize high-performance logistics operations. We navigate the intersection of strategy, operations, and technology, tackling complex, real-world challenges in warehouse design, automation, order management, transportation, and comprehensive supply chain execution.Our dedicated teams merge extensive industry knowledge with robust technical skills, consistently delivering results through consulting, systems implementation, and proprietary platforms that accelerate value realization and mitigate delivery risks. If you thrive in intricate environments, enjoy close client collaboration, and want to see your contributions make a significant impact on global commerce, this is the ideal opportunity for you.Role Overview:The Implementation Account Executive will spearhead the sales of WMS, OMS, and TMS implementation programs across major enterprise platforms, including Manhattan, SAP, and Oracle. This role emphasizes structured program-based revenue, focusing on platform rollouts, deployment initiatives, and transformation execution. The Account Executive must possess a solid understanding of implementation risks, program economics, and delivery capacity.Mandate:Drive implementation revenue.Sell structured platform deployment programs.Ensure alignment with delivery capacity.Safeguard program economics.Must Have:8+ years of experience in selling enterprise platform implementations.Familiarity with Manhattan, SAP, Oracle, and Blue Yonder ecosystems.Strong program-level commercial acumen.Ability to manage complex RFP processes.Key Responsibilities:Platform Implementation Sales:Sell WMS / OMS / TMS rollout programs.Position FIQ as a certified delivery partner.Manage stakeholder relationships to drive successful outcomes.

Gorgias develops a platform that enables brands to connect with shoppers through conversation. By blending product knowledge with AI, the company aims to deliver interactions that feel both personal and efficient. The mission centers on helping every brand create a tailored, human-centered shopping experience. Gorgias emphasizes authentic conversations that reflect each brand’s identity, a seamless path from chat to checkout, and ongoing personalized engagement with customers. As AI transforms shopping habits, the team is building tools to ensure every customer feels understood and valued. Team focus The Customer Implementation Team guides new customers through onboarding, setup, and early adoption of Gorgias Helpdesk and AI Agent. This group provides hands-on support, expert advice, and a strategic approach to implementation. Their work helps businesses automate support, fine-tune their AI Agent, and achieve results from the start. Role overview The Customer Implementation Manager in Toronto leads the onboarding experience for assigned accounts. Responsibilities include managing the process from sales handoff through configuration, training, and activation. Serving as the first point of contact, this role plays a central part in preparing customers for success with Gorgias solutions.

Your Role in Transforming Global WorkAt Pebl, we empower organizations with our AI-driven Global Work Platform™, enabling seamless hiring, payroll, and employee management in over 185 countries. We alleviate complexities, mitigate risks, and eliminate bureaucratic hurdles, allowing businesses to scale confidently. With over a decade of expertise in compliance and local regulations, we help our clients grow rapidly while adhering to global standards.Your Impact Starts HereJoining Pebl means more than just a job; it’s about making a significant impact. Every individual contributes to our collective success, guided by our core values. Your efforts will directly influence our ability to compete and innovate in the global market.What We’re Looking For:We seek a talented Senior Software Engineer to enhance our Payroll Engineering team. In this pivotal role, you will be responsible for designing, developing, and scaling robust payroll solutions that are essential for customer engagement, retention, and acquisition. Collaborating closely with product managers, designers, and fellow engineers, you'll tackle challenging problems and deliver impactful features. You will take ownership of your work, prioritize code quality, and strike a balance between rapid development and long-term sustainability.Your Responsibilities:Collaborate with cross-functional teams to develop and deliver scalable, high-quality software solutions.Design, implement, and maintain applications and services utilizing TypeScript, Postgres, and AWS in a serverless architecture.Enhance existing systems and processes to optimize customer acquisition and retention strategies.Set an example by writing clean, maintainable code while also mentoring junior engineers and promoting a culture of learning.Participate in technical discussions, design reviews, and code reviews to uphold high engineering standards.Identify and troubleshoot complex issues in production environments.Keep abreast of emerging technologies and industry best practices to drive continuous improvement.

Wisedocs is a rapidly expanding AI platform revolutionizing the insurance claims analysis process. With approximately $20 million USD in funding, over 100 global team members, and more than 90 clients in North America and Australia, we're on a trajectory of doubling our revenue year over year.Founded by professionals who have intimately experienced the claims process, Wisedocs merges profound industry knowledge with cutting-edge AI trained on a wealth of over 100 million documents. Our platform transforms intricate medical records into straightforward, structured insights, all under the guidance of expert human oversight.Join our mission-driven team dedicated to creating intelligent products that simplify complexity, speed up decision-making, and deliver meaningful impacts when it matters most.Role OverviewWe are seeking a Senior Solutions Engineer to collaborate with customers, Sales, Product, and Services teams to architect and implement effective solutions for intricate enterprise scenarios.As we enhance our market presence, customer challenges are becoming increasingly complex and do not always align directly with our existing product capabilities. In this position, you will be tasked with crafting practical, high-impact solutions that integrate current offerings with potential innovations, playing a vital role in ensuring Wisedocs can adapt to complex customer requirements while maintaining scalability.This role is hands-on and collaborative, intertwining solution design, customer interaction, and cross-functional teamwork to guarantee successful outcomes. If you thrive on tackling real-world challenges, collaborating across teams, and transforming ambiguity into clear solutions, we would love to hear from you.Key ResponsibilitiesSolution Design & ExecutionConduct discovery sessions to comprehend customer workflows, constraints, and objectives.Create clear, practical solution strategies that leverage Wisedocs' capabilities.Transform ambiguous challenges into actionable solution frameworks.Ensure that proposed solutions deliver value to customers while remaining feasible for implementation.Customer EngagementLead solution-focused demonstrations, workshops, and proof-of-concept initiatives.Assist customers in understanding how Wisedocs integrates into their workflows and enhances outcomes.Build trust through a deep understanding of customer needs and use cases.Product CollaborationCollaborate with Product teams to provide grounded, actionable insights from customer interactions.Identify trends in enterprise use cases that inform product roadmap decisions.

About KeyfactorAt Keyfactor, we are dedicated to creating a connected society grounded in trust, offering identity-first security solutions for every individual and machine. With our expertise in cybersecurity, we empower organizations to swiftly build and sustain digital trust on a large scale. Trusted by over 1,500 companies worldwide, Keyfactor is consistently recognized as a premier workplace thanks to our remarkable team that fosters a thriving culture. Join us and trust your future with Keyfactor!Position Overview:As a Senior Solutions Engineer, you will spearhead the technical strategy for key enterprise accounts adopting our AgileSec Cryptographic Posture Management (CPM) platform. Your role will be pivotal in defining CPM architectures, guiding clients through discovery, inventory, governance, and remediation phases, and ensuring seamless deployment in complex enterprise environments. You will support strategic sales by translating cryptographic risks and regulatory requirements into scalable adoption roadmaps aligned with our product capabilities and long-term expansion goals.

NetBrain Technologies, Inc. develops no-code network automation platforms used by over 2,500 large enterprises and managed service providers. The company’s tools help IT operations teams automate processes for troubleshooting, outage prevention, and change management across hybrid multi-cloud networks. The Senior Implementation Project Manager position is based in Toronto, ON with a hybrid work arrangement. This role centers on leading client-facing projects and guiding customers through deployment and implementation milestones. What you will do Take full ownership of end-to-end client implementation projects, ensuring successful outcomes. Lead project teams to achieve key milestones and deliverables. Engage with internal and external stakeholders to maintain high standards and consistent results. Independently manage several client projects at once, with durations typically ranging from 30 to over 120 days. Collaborate with Sales, Post-Sales, and other cross-functional groups to support timely deployments. Facilitate a clear understanding of client requirements and maintain focus on delivering value throughout each implementation.

Role overview AfterShip is looking for a Solutions Engineer based in Toronto. This position centers on helping clients implement and improve AfterShip’s shipping solutions. The role is well suited for those who like tackling technical problems and value creating positive customer experiences. What you will do Collaborate directly with clients to learn about their shipping and integration requirements Recommend and deliver solutions that align with each client’s business objectives Apply technical expertise to support clients during onboarding and as they continue using AfterShip Serve as a link between clients and internal development teams to facilitate smooth integrations Communicate clearly with both technical and non-technical stakeholders Requirements Comfortable discussing technical topics and troubleshooting issues Strong communication skills and a focus on client relationships Enjoys solving problems and supporting business success

SOCi, the frontrunner in AI-driven marketing solutions tailored for multi-location enterprises, is seeking a skilled Implementation Specialist. In this role, you will provide comprehensive software training and onboarding support to new SOCi clients, ensuring they are equipped for success from the outset. You'll serve as a coach during the initial implementation of their SOCi accounts, addressing any inquiries and recommending additional services such as social media and reputation management support, as well as guidance on utilizing the Facebook Business Manager.Success in this position entails collaborating across various departments including Sales, Client Success, Product, Engineering, and Marketing. You'll play a crucial role in achieving customer objectives through effective communication and teamwork.The ideal candidate will exhibit a unique combination of technical skills, interpersonal abilities, organizational acumen, and a collaborative spirit. You should be driven by a passion for enhancing customer outcomes and success.SOCi offers a competitive base salary ranging from $60,000 to $88,000 CAD, along with a performance-based bonus. Individual compensation depends on factors such as relevant experience, skills, and educational background.

About Future Secure AI Future Secure AI builds advanced solutions where artificial intelligence meets practical business needs. The company partners with global enterprises across many industries to address significant challenges. BRAVER values, bravery, rigor, and curiosity, shape both the culture and daily work. The leadership team combines deep experience with an open-door approach, so employees are seen and supported. Professional growth matters here, and individual success is tied closely to the company's progress. Role Overview: Senior Solutions Architect Based in Toronto, Ontario, the Senior Solutions Architect leads the design and development of technical frameworks for AI Co-Workers in complex client and platform environments. This is a hands-on architecture position for someone skilled at turning business requirements into strong, cloud-native, AI-powered systems.

OverviewThe Senior Solutions Engineer will be responsible for cultivating and managing technical relationships with potential sales prospects. This role focuses on promoting cutting-edge AI and machine learning operations and data infrastructure to a diverse audience, including C-level executives, individual contributors, and engineers.In collaboration with the sales team, you will provide technical support to customers, deliver engaging presentations, lead the design of integration architectures, and contribute to the development of new accounts.