About the job
HeartFlow, Inc. is at the forefront of medical technology, pioneering innovations that enhance the diagnosis and management of coronary artery disease— the leading cause of mortality globally. Our flagship solution, the HeartFlow FFRCT Analysis, utilizes advanced AI algorithms to deliver a non-invasive cardiac test. This test generates a detailed, color-coded 3D model of a patient’s coronary arteries, illustrating how blockages affect blood flow to the heart. As the first AI-powered integrated heart care solution across the CCTA pathway, HeartFlow empowers healthcare professionals to accurately identify stenoses (RoadMap™ Analysis), evaluate coronary blood flow (FFRCT Analysis), and analyze coronary atherosclerosis (Plaque Analysis). Join us as we expand our innovative product pipeline and contribute to the evolution of precision heart care.
As a publicly traded company (HTFL) recognized internationally for our commitment to healthcare innovation, we are endorsed by medical societies worldwide and are accessible for use in the US, UK, Europe, Japan, and Canada, having positively impacted over 500,000 patients globally.
The Implementation Manager is a pivotal member of our Customer Success team, responsible for leading the integration of HeartFlow’s technology into customer accounts. This role serves as the technical support conduit, ensuring prompt resolution of field issues and driving customer satisfaction and loyalty.
Key Responsibilities:
- Spearhead the implementation process for integrating HeartFlow’s innovative technology into new customer accounts.
- Oversee implementation projects for novel products or features, collaborating closely with the commercial team and customers.
- Deliver comprehensive training for end-users and the commercial team on HeartFlow products and CT data requirements, aligning with detailed training plans.
- Provide clinically relevant and technical insights in response to inquiries regarding the utilization of HeartFlow technologies.
- Document and manage customer feedback, training sessions, complaints, and resolutions within HeartFlow’s Customer Relationship Management system, contributing to the enhancement of our knowledge base for customer issues.
- Proactively ensure accurate implementation processes and maintain communication with stakeholders.

