Implementation Manager

GigsNew York

On-site Full-time

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Experience Level

Experience

Qualifications

We are looking for candidates who possess:Strong experience with API integrations and technical project management. Excellent communication and interpersonal skills to collaborate effectively with clients and internal teams. A strategic mindset with the ability to manage multiple projects simultaneously. Proficiency in understanding technical documentation and translating it to actionable insights. Experience in the telecommunications or tech industry is a plus.

About the job

About Gigs

At Gigs, we are revolutionizing the mobile services landscape by creating an operating system that seamlessly integrates global connectivity into technology products.

Similar to how Stripe enables businesses to implement payment solutions with ease, Gigs empowers platforms to effortlessly incorporate connectivity, merging traditional telecom with cutting-edge technology. Our solutions cater to a diverse range of industries, from fintech firms launching mobile services to HR platforms that provide work phone plans, streamlining provisioning and eliminating telecom complications.

Our dedicated team of around 100 professionals, spread across the US and Europe, is backed by almost $100 million in funding from prestigious investors such as Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we unite early-stage engineers, product innovators, and business leaders from renowned companies like Stripe, Airbnb, and Shopify. We are committed to addressing significant technical and regulatory challenges to ensure seamless connectivity.

If you are passionate about innovation, creativity, and shaping the future of telecom, we would love to connect with you.

The Role

The Implementation Manager serves as a technical partner for our clients at Gigs. You will assist customers in planning, coordinating, and successfully launching integrations using the Gigs API.

This role is a unique mix of technical expertise, strategic planning, and operational execution. Responsibilities may range from collaborating with Product on addressing critical features that impede strategic onboarding to scoping, coordinating, and driving API implementations across multiple regions with one of the world's largest Fintechs.

Positioned within the Customer Success department, the Implementation Manager plays a vital role in bridging various functions at Gigs. You will collaborate closely with Product and Engineering teams to define new features and provide ongoing feedback, while also working alongside the Business Development team to execute new implementations and serve as the primary contact for our largest clients during further development.

What You’ll Do

Manage Customer Implementations: Take ownership of each API integration, treating it as a distinct project. You will carefully scope and execute the ideal implementation tailored to each client's unique requirements, ensuring they utilize the appropriate feature set, API endpoints, and wireframes for success.
Serve as a Key Technical Contact: Collaborate with clients' engineering and product teams throughout the integration process, offering ongoing support and guidance.

About Gigs

Gigs is at the forefront of enhancing mobile services through innovative technology that simplifies global connectivity. Our mission is to empower businesses with seamless telecom solutions, bridging the gap between traditional telecom and modern technology.

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Implementation Manager at Moab | New York City

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About MoabMoab is revolutionizing the equipment dealer and rental industry by developing a comprehensive, modern software platform tailored for equipment dealers and rental businesses. As a venture-backed startup, we aim to disrupt a long-underserved market dominated by outdated solutions dating back to the 1980s and 1990s.Our goal is to connect all participants in the equipment ecosystem—those who sell, buy, rent, service, or utilize equipment. We are starting with a new system of record for equipment rental businesses, designed to enhance back-office efficiency and boost front-office revenue.At Moab, we pride ourselves on our small, dynamic team of passionate professionals. We are looking for team members who are not only willing to take on hands-on tasks but who can also think creatively about broader strategies. If you thrive in a collaborative environment and are eager to make a tangible impact for our customers and the business, you will find ample opportunities for career growth in our meritocratic culture, which emphasizes individual and team development.About the RoleThe Implementation Manager will play a critical role in overseeing the complete training and implementation processes that allow Moab to onboard new customers effectively. We are seeking a proactive individual to lead training initiatives, manage implementations, and ensure customer success at ground level.This position requires balancing rapid execution with structured processes to meet aggressive growth and efficiency goals. You will often be expected to perform at the level of someone two ranks above you (such as meeting with CEOs) as well as below (like handling customer support inquiries). This role is tailored for those who are driven to take action.What You’ll DoDesign and deliver both virtual and in-person training sessions for new customers.Travel 10-50% of the time, depending on the month.Oversee and facilitate user training and support throughout the implementation lifecycle.Simultaneously manage multiple implementation phases.Create comprehensive training and implementation plans, coordinating virtual and in-person sessions with customers.Build strong relationships with customers, ensuring their success during the onboarding process.

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Implementation Manager at Blee | New York City

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Apr 13, 2026

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Implementation Manager at Hightouch | Remote

Hightouch

Full-time|$140K/yr - $180K/yr|Remote|Remote (North America)

About HightouchHightouch is a cutting-edge AI platform designed for marketing and growth teams. Our innovative AI agents revolutionize marketing workflows, empowering marketers to rapidly create content, strategize campaigns, and execute initiatives with remarkable speed and effectiveness.We are uniquely positioned at the convergence of two pivotal technological advancements: the rise of large language models (LLMs) and agentic AI, alongside the rapid adoption of cloud data warehouses such as Snowflake and Databricks. Capitalizing on these trends, Hightouch has established itself as a leader in AI-driven marketing, collaborating with major industry players like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.Our team is dedicated to making a significant impact for our clients. We tackle challenges using first-principles thinking, operate with agility and efficiency, and uphold a culture of compassion and kindness. We seek team members who excel in communication, possess a growth mindset, and demonstrate determination in achieving our objectives.About The RoleAs an Implementation Manager, you will be pivotal in driving successful implementations at Hightouch. Collaborating closely with Technical Architects, you will take ownership of the entire implementation and enablement lifecycle for our Mid-Market and Enterprise customers. Your primary responsibility will involve executing the technical aspects of customer onboarding, ensuring a seamless integration of Hightouch into clients' existing data infrastructures, all while partnering with the Technical Architect overseeing the overall customer experience.In this capacity, you will serve as the product specialist who translates complex customer requirements into actionable implementation strategies. You should have an innate ability to articulate technical concepts clearly to both data engineering teams and business stakeholders. As the lead for the implementation lifecycle, your focus will be on creating repeatable, efficient processes that can scale across our customer base while remaining adaptable to meet unique enterprise needs.What You’ll DoManage the onboarding process for clients, collaborating closely with Technical Architects to ensure alignment between technical execution and customer success objectives.Design and refine implementation frameworks that can scale across various customer segments while accommodating specific enterprise requirements.Lead technical discovery sessions and implementation workshops, partnering with customer data engineering teams and business stakeholders.Create and uphold detailed technical documentation for implementations, including integration specifications, data models, and more.

Feb 6, 2026

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