About the job
Gorgias is creating a platform where conversations power shopping. The company’s AI agent helps brands connect with customers throughout their journey, making every interaction feel personal and seamless. The team blends strong product knowledge with advanced AI to deliver shopping experiences that are both natural and connected.
Gorgias emphasizes real, brand-aligned conversations, smooth transitions from chat to checkout, and one-on-one dialogues that go beyond generic marketing. The company aims to give every brand its own intelligent agent, helping each customer feel understood as ecommerce evolves.
Role overview
The Implementation Manager position is based in Belgrade. In this role, lead a team of Implementation Managers focused on guiding customers through onboarding. The work goes beyond technical setup, involving expert advice and strategic support to help customers make the most of the Gorgias platform.
What you will do
- Lead and coach a team of Implementation Managers
- Oversee project quality, speed, and overall outcomes
- Translate department strategies into clear, actionable team goals
- Ensure customers receive a smooth and successful onboarding experience with Gorgias
Team focus
The Customer Implementation Team plays a key role in customer adoption, usage, and retention. Team members use deep product knowledge and a consultative approach to help businesses configure the AI Agent, adopt automation, and quickly see results.

