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Implementation Manager

GorgiasBelgrade
On-site Full-time

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Experience Level

Manager

Qualifications

Key Qualifications:Proven experience in project management or a related field. Strong leadership skills with a focus on team development and mentorship. Excellent communication and interpersonal skills. Ability to analyze data and create strategies for improvement. Experience with AI technologies and ecommerce platforms is a plus.

About the job

Gorgias is creating a platform where conversations power shopping. The company’s AI agent helps brands connect with customers throughout their journey, making every interaction feel personal and seamless. The team blends strong product knowledge with advanced AI to deliver shopping experiences that are both natural and connected.

Gorgias emphasizes real, brand-aligned conversations, smooth transitions from chat to checkout, and one-on-one dialogues that go beyond generic marketing. The company aims to give every brand its own intelligent agent, helping each customer feel understood as ecommerce evolves.

Role overview

The Implementation Manager position is based in Belgrade. In this role, lead a team of Implementation Managers focused on guiding customers through onboarding. The work goes beyond technical setup, involving expert advice and strategic support to help customers make the most of the Gorgias platform.

What you will do

  • Lead and coach a team of Implementation Managers
  • Oversee project quality, speed, and overall outcomes
  • Translate department strategies into clear, actionable team goals
  • Ensure customers receive a smooth and successful onboarding experience with Gorgias

Team focus

The Customer Implementation Team plays a key role in customer adoption, usage, and retention. Team members use deep product knowledge and a consultative approach to help businesses configure the AI Agent, adopt automation, and quickly see results.

About Gorgias

At Gorgias, we are dedicated to transforming the ecommerce experience through innovative AI-driven solutions. Our platform empowers brands to engage with their customers more effectively, creating lasting relationships and enhancing satisfaction. Join us in our mission to redefine how shopping is done through the power of conversation.

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