Implementation Manager

Role Overview oliver is looking for an Implementation Manager based in London. This role leads the deployment of new solutions for clients, working closely with them to understand their needs and deliver results that match their goals. What You Will Do Oversee the rollout of solutions for clients, managing the process from planning to completion Work directly with clients to clarify requirements and ensure their expectations are met Coordinate with internal teams to align project strategies with client objectives Build and maintain strong client relationships throughout each project Monitor progress and address issues to keep projects on track

About DecagonDecagon stands as the premier conversational AI platform, enabling brands to provide exceptional concierge-level customer experiences.Our cutting-edge technology empowers renowned enterprises such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that facilitate personalized and enriching interactions across all channels, including voice, chat, email, and SMS.We envision a future where customer interactions transcend traditional support tickets and hold music, leading to quicker resolutions, more engaging conversations, and deeper relationships. Proudly backed by leading investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, we are committed to making this vision a reality.As an in-office company, we thrive on a collective dedication to excellence and speed. Our core values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — guide our working culture and team development.About the RoleJoin Decagon’s pioneering Implementations Team to build and scale our operations in delivering top-tier AI Agents to our clients. You will spearhead the strategy and execution of Decagon implementations within intricate enterprise environments, ensuring that each deployment is seamless, impactful, and lays the groundwork for sustained customer success.Your responsibilities will include designing and maintaining the implementation playbook, establishing frameworks, processes, and standards that facilitate repeatable and scalable deployments as we expand. You will leverage AI tools, automation, and robust operational design to enhance efficiency and minimize time to value.Collaborating closely with customer teams, you will gain insights into their workflows and objectives while working cross-functionally with Sales, Product, and Engineering to convert those needs into successful implementations. You will oversee complex rollouts, align stakeholders, and guarantee that every launch yields measurable outcomes.In this role, you willLead the implementation of enterprise AI Agents from kickoff to rollout, driving execution, adoption, and business results.Craft implementation strategies customized to each customer's objectives and technical landscape.Develop and manage the Implementation playbook, incorporating processes and standards that support scalable, high-quality deployments.Enhance the speed, quality, and consistency of implementations by identifying best practices and streamlining workflows.

Humaans develops workplace infrastructure software for companies scaling rapidly across the globe. The platform started as a basic system of record and now offers a comprehensive workforce management solution. Athena, the AI layer, coordinates workflows across HR, IT, Finance, and Operations, helping organizations make informed decisions and adapt as they grow. Customers range from startups like Lovable, Poolside, Fyxer AI, and Tandem Health to established firms such as Quantexa, Sellpy, Manychat, Gigs, Croud, and Threecolts. These teams use Humaans to handle complexity and work more efficiently. The company has raised $20 million from investors and founders including Lachy Groom (Physical Intelligence) and Stewart Butterfield (Slack). Role overview The Implementation Manager ensures customers gain value from Humaans from the very beginning. With Athena now available, this role guides organizations through setting up an AI-driven people platform, encouraging adoption, and building lasting relationships. The position emphasizes accuracy, efficiency, and a strong customer experience. AI tools support daily work by streamlining processes, identifying issues early, and improving future rollouts. The Implementation Manager supports both the core HRIS and Athena platforms, making sure customers are well positioned from day one. What you will do Oversee the full implementation process for new clients, from contract signing through to launching the solution Handle complex data sets and tailor solutions to suit each organization Work closely with Sales, Customer Success, Product, and Engineering teams to deliver seamless, memorable implementations Location This position is based in London.

About AssembledAt Assembled, we believe that exceptional customer support is achieved through a harmonious blend of human agents and artificial intelligence. Our cutting-edge platform is uniquely designed to integrate both elements seamlessly, enabling organizations to manage their support operations effectively. Trusted by industry leaders like Canva, Etsy, and Robinhood, Assembled empowers teams to optimize their operations — from in-house agents to BPOs, all while harnessing the capabilities of AI. With features including AI Agents that handle cases from start to finish, AI Copilot for agent support, and AI-driven workforce management, we help teams deliver faster, higher-quality service and make informed staffing and automation decisions. With the backing of $70 million from NEA, Emergence Capital, and Stripe, we are on a mission to redefine the future of AI and human collaboration in customer support.The RoleWe are seeking an experienced Implementation Manager to spearhead the technical implementation process and foster strong customer relationships during the onboarding phase for our mid-market and enterprise clients.As a pivotal member of our Solutions Team, you will play a key role in shaping our implementation strategies as we expand. Your responsibilities will encompass everything from customer project management to technical setup, directly contributing to revenue growth, customer retention, and overall satisfaction. By engaging with customers, you will formalize best practices for implementation, enhance our product offerings, and refine our operational processes as we continue to scale.ResponsibilitiesCultivate customer relationships and lead technical implementation projects across various customer segments, particularly focusing on mid-market and enterprise.Investigate and document product functionalities across all areas of our platform, both through our web application and API, to enhance your product knowledge and serve our customers and internal teams effectively.Establish and enhance implementation best practices based on your growing product expertise.Streamline internal processes and elevate the customer experience throughout the implementation phase.Collaborate cross-functionally with Sales and Customer Success teams to ensure successful customer launches.Influence the product roadmap by acting as a conduit between our customers and the product organization.Set a positive precedent for customer engagement, helping clients derive maximum value from our solutions.About YouA minimum of 4 years’ experience in a customer-focused role that involves technical support, ideally within a SaaS environment.Proven ability to manage multiple projects simultaneously, ensuring timely delivery and customer satisfaction.Strong analytical and problem-solving skills, with a passion for improving processes and customer experiences.Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams and customers.A proactive mindset with a focus on continuous learning and adaptation.

We are seeking an experienced Principal Implementation Manager to join our dynamic team at Wise. In this pivotal role, you will lead the successful implementation of our cutting-edge financial solutions for clients, ensuring that projects are executed on time and to the highest standards. You will collaborate closely with cross-functional teams, including product development and customer support, to deliver exceptional results that drive customer satisfaction.

About WPPWPP serves as the trusted growth partner for the world's leading brands, integrating cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions, and expert strategic counsel into a single entity. Powered by exceptional talent and our innovative marketing platform, WPP Open, we assist clients in navigating change, seizing opportunities, and achieving transformational growth. For more information, visit WPP.com.1360 - Implementational Planning Manager - Client TeamsAbout WPP MediaWPP is the creative transformation company dedicated to leveraging creativity to build better futures for our people, planet, clients, and communities. For more information, visit WPP.com.WPP Media, a global collective within WPP, brings together the best platforms, people, and partners to unlock limitless opportunities for growth in a media-rich environment. For further details, visit WPPMedia.com.ABOUT WPP & OPENDOORAt WPP, we continuously reinvent the future of creativity across a broader canvas, uniting unrivalled talent, resources, and skills to offer integrated communications, experience, commerce, and technology solutions.Over the past decade, we have developed a global client practice dedicated to accelerating WPP's impact for our largest clients by delivering the best of WPP. Each team is tailored to meet specific client needs and challenges, facilitating easy access to the appropriate capabilities. This is the foundation for our unique OpenDoor collaboration with Amazon.The OpenDoor partnership model is designed to deliver enhanced productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor encompasses all WPP agencies and disciplines, including media, business consultancy, communications, and brand strategy.

Important Note: This Implementation Manager position is based in London and requires on-site presence five days a week. The role involves working directly with the team at Campfire’s office. Campfire develops a platform that helps mid-market finance teams modernize core accounting processes. The product replaces legacy ERPs and manual workflows with automation, enabling finance teams to close faster and scale more efficiently. Over the past year, Campfire has experienced rapid growth, driven by demand for tools that improve clarity, control, and strategic insight. Role overview The Implementation Manager leads customer projects from kickoff through to go-live, ensuring smooth adoption and integration of the Campfire platform. Responsibilities cover the full implementation lifecycle: initial planning, platform configuration, data migration, testing, launch, and transition to ongoing support. The role requires strong project management skills, technical understanding, and clear communication. Collaboration with both customers and internal teams is key to keeping projects on track and delivering a seamless experience. What you will do Lead customer implementations from project kickoff to go-live. Direct projects to tailor the platform to each customer’s accounting workflows and reporting needs. Configure the platform based on customer-specific charts of accounts, reporting structures, and operational requirements. Manage data migration from ERPs, general ledgers, or spreadsheets, ensuring accuracy of financial data. Oversee testing and validation of workflows, reporting outputs, and overall system setup. Identify and resolve risks or discrepancies early, coordinating with internal teams on data, processes, or timelines. Act as the main point of contact for customers during implementation, providing clear updates and guidance. Work closely with Product, Engineering, and Customer Experience teams to address technical or workflow challenges.

Join Asana as a Senior Implementation Manager, where you will lead strategic initiatives to enhance our customer experience. You will be instrumental in guiding teams through the implementation process, ensuring that our innovative solutions are seamlessly integrated into clients’ workflows. This position is ideal for a proactive leader who thrives in a dynamic environment and is passionate about driving customer success.

Role Overview Wise is hiring a Senior Implementation Manager in London. This role focuses on leading implementation strategies and coordinating with multiple teams to deliver successful rollouts of Wise solutions. The position aims to improve processes, support client satisfaction, and strengthen operational efficiency.

Role overview The Implementation Manager - Primary Care at AccuRx works from the London (Shoreditch) office. This position focuses on supporting healthcare practices as they adopt and integrate AccuRx solutions, ensuring each rollout fits into existing workflows without disruption. What you will do Oversee the integration of AccuRx healthcare products in primary care environments Collaborate closely with healthcare providers and internal teams to encourage effective adoption Coordinate with various stakeholders to resolve challenges and promote a seamless transition Assist practices in realizing the value of AccuRx tools for improving patient care

Join AccuRx as an Implementation Manager responsible for driving successful deployment and integration of our innovative solutions in secondary care and enterprise settings. You will collaborate with healthcare professionals, stakeholders, and cross-functional teams to ensure seamless implementation processes and transformative patient care experiences.

Join Ironclad, a leading digital contracting platform, as a Senior Implementation Manager for the EMEA region. In this pivotal role, you will spearhead the implementation of our solutions, ensuring clients are fully equipped to leverage our technology for their business needs. Your expertise will drive successful project outcomes and contribute to customer satisfaction and retention.

About UsAt Optro, we have achieved remarkable growth, surpassing $300M ARR, and we stand as the premier audit, risk, ESG, and InfoSec platform in the industry. Our technology is trusted by over 50% of the Fortune 500, including 7 of the Fortune 10, empowering organizations to enhance their operations with increased clarity and agility. We are proud to have received stellar ratings on G2.com and Gartner Peer Insights.Our culture is rooted in inspiration and collaboration, driving us to innovate continuously and contribute positively to our customers and communities. At Optro, we work together to overcome challenges, aiming to create the most beloved platform in our field. Our accolades include being recognized among the 500 fastest-growing tech companies in North America for seven consecutive years by Deloitte!Your RoleWe are seeking a dynamic and self-driven Implementation Project Lead to oversee the deployment of Optro’s software solutions. This role entails managing every phase of the implementation process, from the sales handoff to the successful go-live of the system.Key ResponsibilitiesBuild an in-depth understanding of our product to guide customers throughout the implementation journey, including kickoff, design, and user acceptance testing.Gather, analyze, and interpret customer requirements to tailor the Optro solution effectively.Act as the project manager for various AuditBoard implementation projects of varying scopes.Monitor project progress and coordinate client and internal resources to ensure timely delivery of project milestones.Ideal Candidate AttributesA minimum of 3 years of experience in delivering software implementations within a B2B SaaS or enterprise software environment, from project kickoff to go-live is highly preferred.Alternatively, 3+ years of experience in internal audit, external audit, IT audit, IT compliance, or risk management, with hands-on involvement in implementing, configuring, or deploying audit, risk, or compliance systems.Proficient in Excel at an intermediate to expert level.

About HightouchHightouch is a pioneering AI platform tailored for marketing and growth teams. Our advanced AI agents revolutionize marketing workflows, empowering marketers to produce content, strategize campaigns, and implement initiatives with unparalleled speed and efficacy.At Hightouch, we leverage the convergence of significant technological advancements: the rise of large language models (LLMs) and agentic AI, coupled with the rapid adoption of cloud data warehouses like Snowflake and Databricks. This unique positioning has established us as a frontrunner in AI-driven marketing, partnering with industry giants such as Domino’s, Chime, Spotify, Ramp, Whoop, and Grammarly, among over 1000 others.Our dedicated team is committed to creating meaningful impacts for our customers. We tackle challenges with a foundation of first-principles thinking, prioritize swift and efficient actions, and foster a culture of compassion and kindness among colleagues. We seek team members who excel in communication, embrace a growth mindset, and are determined to achieve our collective objectives.About The RoleAs the Implementation Manager, you will be pivotal in driving successful implementations at Hightouch. Collaborating closely with Technical Architects, you will oversee the comprehensive implementation and enablement lifecycle for our Mid-Market and Enterprise clientele. Your primary responsibility will involve executing the technical facets of customer onboarding, ensuring a seamless integration of Hightouch into clients’ existing data frameworks while partnering with the Technical Architect who is responsible for the overall customer experience.In this capacity, you will serve as the product expert who translates intricate customer needs into actionable implementation strategies. Your ability to convey technical concepts clearly to both data engineering teams and business stakeholders will be essential. As the principal steward of the implementation lifecycle, your attention will be on developing repeatable and efficient implementation processes that can scale across our customer base while retaining the flexibility to meet distinctive enterprise requirements.What You’ll DoLead the onboarding journey for customers, partnering closely with Technical Architects to align technical execution with customer success goals.Design and refine implementation frameworks that can scale across various customer segments while addressing enterprise-specific needs.Facilitate technical discovery sessions and implementation workshops, working collaboratively with customer data engineering teams and business leaders.Create and maintain comprehensive technical documentation for implementations, covering integration specifications and data models.

Veeva Systems is a pioneering, mission-driven organization that specializes in industry cloud solutions, dedicated to accelerating the delivery of therapies to patients worldwide. With remarkable growth as one of the fastest-growing SaaS companies in history, we achieved over $2 billion in revenue during our last fiscal year and are poised for continued expansion.Our core values at Veeva include Doing the Right Thing, Customer Success, Employee Success, and Speed. In 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the needs of our customers, employees, society, and investors.As a Work Anywhere company, we offer the flexibility to work from home or in the office, allowing you to thrive in an environment that suits you best.Join us in transforming the life sciences industry, and making a positive impact on our customers, employees, and communities.The RoleWe are seeking experienced consultants with a proven track record in system implementation and a passion for helping clients enhance their regulatory data and document management processes.Veeva’s Vault RIM suite is the only unified software solution offering fully integrated regulatory information management (RIM) capabilities, including data and document management, submission publishing, and archival, all on a single cloud-based platform.As part of our Professional Services team, you will assess our customers’ regulatory needs globally, convert those requirements into actionable solution designs, and configure our cloud-based platform to manage regulatory information across their enterprises.This is a remote position open to candidates located within the EU/UK, provided they are near an airport and can meet travel requirements. We encourage qualified candidates from the EU/UK to apply.

Join our dynamic team at ben as a Senior Implementation Manager (Enterprise). In this pivotal role, you will lead the charge in implementing our innovative solutions for enterprise clients, ensuring seamless integration and outstanding customer satisfaction. Your expertise will guide project teams in delivering top-notch results while fostering strong relationships with stakeholders.

About SwapAt Swap, we are the driving force behind contemporary agentic commerce. Our AI-native platform seamlessly integrates backend operations with a cutting-edge storefront experience, enabling brands to sell anything, anywhere.Designed for brands aiming for global reach, Swap centralizes operations, enhances workflows with intelligence, and empowers informed decision-making with real-time data. Our diverse offerings cover cross-border transactions, tax management, returns, demand forecasting, and our innovative agentic storefront, providing merchants with unparalleled transparency and confidence in their actions.We are committed to fostering a culture that values transparency, creativity, and collective ownership as we transform the landscape of global commerce.About the RoleAs we embark on a new growth phase, establishing scalable systems and technical configuration discipline is crucial. The Live Merchant Implementations Manager will oversee the technical setup, configuration, implementation, migration, and ongoing optimization of merchant-facing systems following onboarding. This role is pivotal in driving scalability through automation initiatives and systematic workflow audits, pinpointing efficiency gaps, and instituting improvements that minimize manual processes and operational hurdles.This position operates at the nexus of:Merchant OnboardingPost-go-live OperationsProduct & EngineeringThird-party Ecosystem PartnersThis is a hands-on, execution-focused role. The ideal candidate is adept at working with APIs, configuration layers, data flows, integrations, and structured migrations.

Role overview The Senior Implementation Consultant at gomotive leads client projects in London, England. This position guides organizations through onboarding and ensures each client gains value from gomotive’s solutions. Clients come from a variety of industries, so the work involves adapting services to fit unique needs. What you will do Lead clients through onboarding and manage the full implementation process Partner with cross-functional teams to tailor solutions to individual client requirements Support clients as they adopt gomotive’s services, answering questions and resolving issues as they arise Build and maintain strong relationships with clients throughout each project Requirements Proven experience leading technology solution implementations Ability to collaborate with both technical and non-technical teams Strong communication and problem-solving skills Dedication to client success

We are seeking a skilled Agile Delivery Manager to join our client in the not-for-profit sector, tasked with the successful implementation of a new Customer Relationship Management (CRM) solution.The Agile Delivery Manager will oversee multiple agile development streams, facilitating the transition from a development phase to a stable business-as-usual (BAU) environment.Your role will involve collaborating with key stakeholders and project leads to define and execute the corporate CRM roadmap, ensuring the identification and delivery of essential transition products. Experience in transitioning complex, business-critical solutions to steady state BAU is highly desirable.While familiarity with Microsoft Dynamics 365 configuration and implementation projects is advantageous, strong agile delivery experience is also welcomed.