Inbound Customer Success Representative

Join our team at DigitalOcean as a Customer Success Engineer focused on Database solutions during the 2nd shift. In this role, you will engage with customers, provide technical support, and ensure they derive maximum value from our services. You will be instrumental in troubleshooting issues and guiding customers through complex scenarios, making their exper…

Role Overview DigitalOcean is hiring a Customer Success Engineering Manager in Denver. This manager leads a team focused on helping customers succeed with DigitalOcean’s platform. The role centers on guiding technical support efforts and raising customer satisfaction through practical engineering solutions. Key Responsibilities Lead and mentor a team dedicated to customer success Oversee technical support and ensure high-quality service Collaborate with product teams to share customer feedback and insights Work directly with customers to understand needs and support their goals Contribute to product improvements based on real-world customer experience Collaboration This position works closely with both internal product teams and external customers. Sharing feedback and insights is a key part of helping shape the platform’s future.

Join Checkr as a Senior Database Reliability Engineer, where you'll play a critical role in ensuring the reliability, availability, and performance of our database systems. Collaborate with cross-functional teams to design, implement, and maintain scalable database solutions that support our growing platform.

Join DigitalOcean and elevate your career in a vibrant community of exceptional talent dedicated to simplifying cloud scalability. If you possess a growth mindset, envision bold ideas, and thrive in a dynamic environment of innovation, you’ll find your perfect fit here. We believe in collective success—learning, enjoying our work, and making a meaningful impact for the dreamers and builders worldwide.As a Principal Engineer, you will lead the design, development, and operation of robust, high-availability database platforms encompassing both relational and non-relational managed services (Managed MySQL, PostgreSQL, MongoDB, etc.), capable of scaling to petabytes of data. You'll be at the forefront of driving architectural vision, technical excellence, and innovation throughout backend systems and customer-facing interactions.

Join our dynamic team at CoreSite Realty Corporation as a Customer Success Representative, where you will play a crucial role in enhancing client satisfaction and ensuring a positive experience. In this fast-paced environment, you will engage with customers to understand their needs, assist them with inquiries, and provide exceptional support.

About MERGE MERGE is a marketing and technology agency based in Denver, CO, with a focus on health and wellness. The team combines storytelling and technology to connect people and brands, aiming to foster healthier, happier lives. The company values a human-first philosophy and encourages innovative thinking and emotional engagement in its work culture. Role Overview: Customer Success Supervisor (Emerging/SMB Accounts) The Customer Success Supervisor oversees a portfolio of emerging and SMB accounts, acting as a trusted advisor for clients after the sale. This role ensures the successful delivery of MERGE solutions, drives value realization, supports retention, and identifies growth opportunities within assigned accounts. A deep understanding of each client's business goals, industry context, and success metrics is essential for aligning solutions and achieving measurable results. What You Will Do Manage ongoing relationships with a specific group of customers, focusing on retention and growth. Take ownership of the overall success and satisfaction of your account portfolio. Develop and execute tailored success plans that align with each client's strategic goals and business outcomes. Build and maintain relationships with stakeholders at various levels, including executive sponsors and technical contacts. Lead strategic business reviews to highlight delivered value and track progress against agreed-upon goals. How This Role Works This position is consultative and involves regular collaboration with both clients and internal teams. Responsibilities include planning, executing, and managing project plans to ensure delivery meets both agency and client standards, with a focus on measurable outcomes and budget compliance. The role also involves identifying opportunities to expand MERGE solutions within existing accounts over time.

About SugarAISugarAI is at the forefront of transforming CRM for the AI era. We strive to fulfill the original vision of CRM by converting disparate customer and revenue signals into actionable insights. Our focus is on enabling teams to prioritize effectively and understand their next steps clearly, moving beyond superficial dashboards.After two decades since our inception, we are excited to embark on a new journey characterized by clarity and momentum, creating intelligent, user-friendly solutions that seamlessly integrate into the everyday processes of sales and service teams. Our mission is to tackle intricate, real-world challenges where relationships, context, and accuracy are crucial.Our diverse global team is driven by a shared dedication to making an impact, taking ownership, and fostering continuous development. We cultivate an environment where innovative ideas can flourish, empowering individuals to take the lead and providing flexibility to enhance productivity.If you are passionate about shaping the future of AI-enhanced CRM and contributing to technology that delivers tangible results, we would be thrilled to connect with you.About the Role As the Director of Customer Success, you will lead our customer-focused initiatives aimed at helping our Americas clients achieve significant results and sustainable value with SugarCRM. Your role transcends conventional management; it is about fostering a culture of excellence within your team. In this essential position, you will oversee a team of Customer Success Managers, nurturing customer advocates, building robust relationships, and driving customer value through adoption and growth strategies. **This position follows a hybrid model, requiring in-office collaboration in our Denver, CO location for a minimum of 3 days per week.**

Join StemXpert as a Database Administrator and play a crucial role in managing and optimizing our database systems. You will be responsible for ensuring data integrity, performance, and security while collaborating with cross-functional teams to support our data-driven initiatives.

Join the dynamic team at Example Corp as a Customer Success Manager, where you will play a pivotal role in guiding our clients toward achieving their hiring goals. As a champion for our customers, you will facilitate their understanding of our innovative hiring software, ensuring they maximize its potential to streamline their recruitment processes. Your responsibilities will include managing customer relationships, advocating for their needs, and providing tailored solutions to enhance their hiring strategies. With a focus on collaboration and continuous improvement, you will inspire confidence in our clients and help them navigate their journey towards hiring excellence.

Are you passionate about customer success and eager to help clients achieve their goals? Join Contentful as a Customer Success Manager, where you will play a crucial role in fostering strong relationships with our customers and ensuring they derive maximum value from our platform. You will collaborate closely with clients to understand their needs, provide guidance, and facilitate product adoption.In this role, you will leverage your expertise to proactively assist clients, resolve challenges, and identify opportunities for growth. Your ability to communicate effectively and your commitment to customer satisfaction will be paramount in driving success.

We are seeking a talented and innovative Database Architect to join our dynamic team in Denver. As a Database Architect, you will play a pivotal role in designing and implementing scalable database solutions that meet the needs of our clients. You will collaborate with cross-functional teams to ensure data integrity, security, and optimal performance.

As a Senior Database Administrator at Kaseware Inc., you will play a critical role in managing and optimizing our database systems. You will be responsible for ensuring the integrity, performance, and availability of our databases while collaborating with multidisciplinary teams to deliver exceptional service.

Role overview The Director of Customer Success for the AMERS region at SugarCRM leads a team dedicated to shaping the customer experience and supporting client success. This position focuses on delivering consistent, high-quality service, fostering strong client relationships, and driving customer engagement throughout the region. What you will do Design and execute strategies to enhance customer success across the AMERS region Manage account activities to ensure clients receive reliable, ongoing support Collaborate with internal teams to help refine and improve SugarCRM product offerings Track and analyze customer satisfaction and retention data Spot and pursue upsell opportunities within the current customer base Assist clients in achieving their business objectives using SugarCRM solutions Location This role is based in Denver, CO.

Alloy.ai works with consumer goods companies to address the challenges of supply and demand. These organizations handle shifting customer behavior, complex supply chains, and manual processes while producing everyday products. Alloy.ai’s team includes talent from successful startups, major tech firms, and Fortune 100 companies. The company values individual ownership, high standards, meaningful work, open communication, and a supportive culture. Alloy.ai is committed to diversity and welcomes candidates from all backgrounds. Role overview The Senior Customer Success Manager joins the Client Solutions team to support and expand Alloy.ai’s Mid-Market and Enterprise customer base. These segments are central to the company’s business, requiring scalable strategies and strong, value-driven engagement. This position is based in Denver, CO. What you will do Independently manage key accounts, focusing on efficiency across a portfolio Identify customer needs and priorities, set clear goals, and ensure follow-through Address a range of customer challenges and help clients achieve measurable results with their retail partners Develop hands-on experience with demand-side analytics Build a strong understanding of the metrics used by retailers and trade partners throughout the supply chain Impact This role helps customers make better decisions and improve profitability. Alloy.ai measures its own effectiveness by the growth and success of its customers and their teams.

Join Procare Solutions as an Associate Customer Success Manager and become an integral part of our dynamic team. In this role, you will be responsible for ensuring our clients achieve maximum value from our services. You'll engage with customers to understand their needs, provide solutions, and foster strong relationships that drive customer satisfaction and retention.

Join Checkr as an Implementation Manager in Customer Success and play a pivotal role in ensuring our clients achieve their desired outcomes from our platform. In this dynamic position, you will lead the onboarding process for new clients, guiding them through the implementation of our solutions while providing exceptional support and expertise.Your responsibilities will include collaborating with cross-functional teams to design tailored solutions, conducting training sessions, and providing ongoing support to enhance customer satisfaction and retention.

Boomi is expanding and looking for people who want their work to make a real impact. The company develops an integration and automation platform designed to connect people, systems, and data across the globe. Organizations use Boomi’s technology to streamline operations and shape the future of their businesses. The team values creative problem solvers and those with an entrepreneurial approach. At Boomi, employees work alongside experienced professionals and advanced technology. The company encourages individuals who enjoy tackling complex challenges and driving meaningful change. Company mission Boomi aims to improve global connectivity by enabling seamless links between people and systems, anywhere in the world. Work environment This hybrid role is based in Denver, with collaboration at the core. Employees contribute ideas and solutions that help build the company’s future. More information about Boomi and additional career opportunities can be found at boomi.com or on the Boomi Careers page.

About IntellistackIntellistack is revolutionizing the way organizations gather information, automate workflows, and deliver exceptional digital experiences. Founded on the belief that work should be simplified, our company has emerged as a leader in providing powerful, no-code productivity solutions that enable teams to achieve more with less effort. Our tools empower users globally to seamlessly create custom forms, automate document generation, collect eSignatures, and optimize data-driven processes—all without needing to write any code.Our intuitive solutions place power directly in the hands of everyday users, facilitating the building, automating, and optimizing of processes at scale.Who We AreAt Intellistack, we challenge the status quo. We move swiftly, think critically, and innovate for the future—driven by our people and enhanced by AI.Our team consists of builders: curious, ambitious, and relentless in solving real problems. We thrive on feedback, prioritize clarity, and embrace change as our standard operating procedure. If you are eager to grow and make a meaningful impact, you will thrive here.As the Customer Success Manager at Intellistack, you will be responsible for managing the post-sale relationship with a portfolio of customers, serving as their primary advocate and strategic partner. You will ensure that customers derive maximum value from our platform by guiding them through best practices, familiarizing them with new features, and aligning strategies for their success. Join a dynamic, customer-focused team where your contributions directly influence customer success outcomes.

Join Klaviyo as a Customer Success Manager where you will play a pivotal role in nurturing client relationships and ensuring their success with our powerful marketing platform. You will be responsible for guiding clients through the onboarding process, addressing their needs, and providing solutions that maximize their use of our software.