Adeeba E-Services Pvt Ltd logoAdeeba E-Services Pvt Ltd logo

Inbound Technical Support Representative

On-site Full-time

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Experience Level

Entry Level

Qualifications

We are looking for candidates who possess:Strong communication skills in English. Basic knowledge of computer hardware and software. Problem-solving abilities and a customer-oriented approach. Ability to work in a fast-paced environment.

About the job

Join our dynamic team at Adeeba E-Services Pvt Ltd as an Inbound Technical Support Representative. In this role, you will provide exceptional technical assistance to our clients, addressing their inquiries and troubleshooting technical issues with professionalism and efficiency.

Your primary responsibilities will include:

  • Offering first-level technical support through inbound calls and chats.
  • Diagnosing and resolving technical issues related to hardware and software.
  • Documenting customer interactions and troubleshooting steps in our ticketing system.
  • Collaborating with other departments to ensure customer satisfaction.

About Adeeba E-Services Pvt Ltd

Adeeba E-Services Pvt Ltd is a leading provider of technical support solutions, dedicated to enhancing the customer experience through innovative services and a skilled workforce. We pride ourselves on our commitment to excellence and our supportive work culture.

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