About the job
Join our dynamic team at Adeeba E-Services Pvt Ltd as an Inbound Technical Support Representative. In this role, you will provide exceptional technical assistance to our clients, addressing their inquiries and troubleshooting technical issues with professionalism and efficiency.
Your primary responsibilities will include:
- Offering first-level technical support through inbound calls and chats.
- Diagnosing and resolving technical issues related to hardware and software.
- Documenting customer interactions and troubleshooting steps in our ticketing system.
- Collaborating with other departments to ensure customer satisfaction.
