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What You’ll Do:Facilitate the resolution of incidents and escalations while managing customer communications. Develop and implement proactive, real-time monitoring solutions for customer infrastructures. Prioritize, manage, and take ownership of customer issues from inception to resolution. Oversee communications (which may be public, sensitive, and large-scale) during incidents. Collaborate with stakeholders both within Datadog and with partners globally to enhance the overall customer experience. Lead initiatives aimed at delivering operational improvements as Datadog evolves. Create and review documentation as well as training materials related to incidents and escalations. Identify and resolve recurring issues related to cloud infrastructure. Recruit and mentor stakeholders and peers in incident and escalation management. Who You Are:3+ years of proven experience in Incident Management (experience with escalations is a plus).1+ year of experience in Support, Networking, Solutions Architecture, or a related IT role. Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience. Familiarity with Cloud Computing and proficiency in Python, JavaScript, or shell scripting. Ability to analyze behaviors based on known interdependencies. Proven experience in driving projects from conception to delivery, showcasing problem-solving skills in dynamic environments.
About the job
The Incident and Escalation Management (IEM) team is a vital segment of Datadog's Global Support Engineering (GSE) organization. Our mission is to enhance the customer experience during incidents and critical situations continuously. We are seeking skilled professionals with expertise in Incident Management and Escalation Handling to join our team, ensuring prompt incident responses and stakeholder engagement. In this role, you will provide effective communication, technical support, and incident management for our global clientele. You will also develop processes derived from insights gained from past incidents to minimize the likelihood of future occurrences.
At Datadog, we cherish our office culture, valuing the relationships and collaboration it fosters, as well as the creativity it brings. We operate in a hybrid work environment, allowing our Datadogs to achieve a work-life balance that suits their individual needs.
About Datadog
Datadog is a leading monitoring and analytics platform for cloud applications, providing observability and performance optimization across various IT infrastructures. With a commitment to innovation, employee well-being, and a collaborative culture, we strive to empower organizations to achieve their goals through cutting-edge technology and exceptional service.
Join our innovative team at Commure as a Software Engineer, where you will play a pivotal role in developing cutting-edge solutions for healthcare. In this position, you will collaborate with cross-functional teams to design, build, and maintain software applications that improve patient care and streamline healthcare processes.
Join our dynamic team at Datadog as a Senior Sales Engineer and play a pivotal role in driving our growth in Brazil. In this position, you'll collaborate closely with our sales and engineering teams to deliver exceptional solutions that meet our clients' needs. Utilize your technical expertise and passion for selling to engage with potential customers and showcase the value of our monitoring and security platform.
CSQ127R332At Databricks, we empower our clients to tackle complex data challenges using our innovative Data Intelligence platform. As a Scale Solution Engineer, you will play a pivotal role in guiding customers through their onboarding journey. You will collaborate closely with clients to facilitate the deployment of Databricks within their production environments and accelerate the adoption of its features.Your Impact:Ensure a seamless experience for new customers by providing essential technical support at the onset of their journey.Become a knowledgeable expert on the Databricks Platform, assisting customers in making informed technical choices.Manage multiple customer accounts simultaneously, delivering tailored technical solutions.
Join TransPerfect as an Onboarding Coordinator, a pivotal role where you will facilitate a smooth onboarding experience for new hires across the U.S. and Canada.Your expertise in managing high volumes of onboarding will ensure compliance with all necessary requirements while serving as a key liaison between new hires, recruiters, HR, and payroll teams. You will have the opportunity to interact with a diverse set of internal stakeholders, ensuring a seamless transition for employees into their new roles.Key Responsibilities:Oversee the onboarding process for project-based employees, ensuring all tasks are completed accurately and on time.Manage the setup of hire profiles in the HRIS system.Collect and verify all necessary documentation from new hires, maintaining an organized filing system.Coordinate with hires and managers to prepare for project initiation.Address inquiries related to onboarding, timecards, and company policies promptly.Handle unemployment claims and employee verification requests.Review timecards for accuracy and make adjustments as needed.Communicate sick leave policies relevant to employee locations and process requests.Assist with payroll reports, including new hires, terminations, and hours worked.Facilitate offboarding processes for project-based employees.Respond to a high volume of queries through various communication channels, providing HR-related support.Direct employees and managers to appropriate HR personnel for specific questions or issues.Undertake special projects or additional duties as required.
Join Novibet as a Trading Manager and take your career to the next level!Are you ready to play a pivotal role in a vibrant and rapidly expanding organization? If you are passionate about trading and excel in a fast-paced setting, this could be the perfect opportunity for you.About UsEstablished in 2010, Novibet is a leading GameTech company with a footprint in Europe, the Americas, and various other regions, including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With operational hubs in Greece, Malta, Brazil, and Mexico, we boast a diverse team of over 1,200 professionals dedicated to innovation and excellence in online gaming and entertainment.Why Choose Novibet?At Novibet, you will be empowered to thrive, with a focus on growth through collaboration, learning, and adaptation. We are dedicated to creating a positive, inclusive, and supportive workplace culture that helps every individual succeed.Key ResponsibilitiesLead the development, pricing, and management of all markets (Pre-match and In-Play), ensuring competitive odds that meet global standards.Analyze global betting activity and real-time exposure, making proactive adjustments to pricing and risk limits to optimize margins across our sports portfolio.Maintain oversight of trading operations, including feed reliability, automated trading strategies, and manual intervention processes.Serve as the primary liaison between the Trading team and other departments (Marketing, Country Managers, Product, and Tech) to align with localized campaigns and business objectives.Conduct ongoing analysis of market dynamics and competitor pricing to ensure our brand remains a leader in the industry.Collaborate with external data and platform providers (such as Sportradar, Genius Sports) for seamless integration of data feeds.Manage team performance and shift allocation to ensure optimal coverage of the global sports calendar.QualificationsProven expertise in probability theory and the ability to translate statistical data into effective betting odds.A degree in Mathematics, Statistics, Finance, or a related field is preferred.Strong analytical skills and the ability to make data-driven decisions.Excellent communication skills for effective interaction with team members and stakeholders.Experience in the gaming industry or a related field is an advantage.
At Xometry (NASDAQ: XMTR), we empower the industries of both today and tomorrow by bridging innovative thinkers with the manufacturers capable of turning their visions into reality. Our digital marketplace equips manufacturers with essential resources to scale their businesses while simplifying access for buyers at Fortune 1000 companies to global manufacturing capacity.Xometry is on the lookout for a Machine Learning Engineer II who is passionate about enhancing machine learning capabilities and deploying models at scale. In this dynamic role, you will design, implement, and maintain robust statistical and machine learning models, collaborating closely with data scientists to translate research and experimentation into reliable, impactful systems. You will leverage your data intuition and engineering insight to optimize model performance, reliability, and observability, while developing predictive models that aid in pricing, cost estimation, and sourcing recommendations. What You'll Do:Design, develop, and enhance machine learning models to improve Xometry’s platform and operational efficiency.Analyze extensive datasets to uncover meaningful patterns and insights.Collaborate with cross-functional teams to seamlessly integrate machine learning models into production systems.Implement best practices in model evaluation, performance tuning, and deployment.Shape technical direction by identifying opportunities to refine modeling approaches, enhance data quality, and optimize system architecture.Partner across teams to ensure machine learning solutions are transparent, maintainable, and aligned with business objectives.Facilitate the transition from research to production, ensuring models perform as effectively in real-world scenarios as they do in development environments.Gain exposure to cutting-edge machine learning frameworks, tools, and techniques utilized within the manufacturing sector.
Join Datadog as a Sales Engineering Manager and become a vital part of our rapidly growing pre-sales team. In this hands-on management role, you will lead a talented group of Sales Engineers, helping to qualify and close opportunities by providing technical expertise through engaging sales presentations, detailed product demonstrations, and supporting technical evaluations (POCs). Your leadership will be essential in fostering strong collaboration between the Sales Engineering team and other departments within Datadog.At Datadog, we cherish our office culture, focusing on the relationships we build and the creative collaboration that emerges. Our hybrid workplace allows Datadogs to achieve a harmonious work-life balance.
Our MissionAt Swapcard, we are at the forefront of revolutionizing the event landscape with our AI-powered platform, designed to enhance revenue growth and create impactful connections at in-person and hybrid events. Our innovative team is dedicated to supporting organizers in crafting events that are resilient and forward-thinking.Our VisionWe are driven by the belief that meaningful connections can transform the event experience. Our mission is to develop cutting-edge solutions that empower organizers to deliver engaging and memorable events. Our commitment to excellence and collaboration is reshaping the event technology landscape, setting benchmarks for engagement, accessibility, and impact.Our BeliefsDiversity is a cornerstone of our success at Swapcard. With a team representing 42 nationalities, we believe that varied backgrounds and perspectives fuel creativity, collaboration, and exceptional innovation.By embracing diverse cultures and viewpoints, we can better serve our global community of event organizers and participants. Our fully remote opportunities allow our team members to thrive anywhere in the world, fostering a culture of flexibility and inclusivity.About this Role:With over 10,000 successful events under our belt, we are eager to embark on a new phase of growth by establishing a premier outbound Sales Development Representative (SDR) team.In this pivotal role, you will engage in proactive outreach to a designated list of target accounts and effectively follow up on leads generated from events, webinars, and content.Your success will be evaluated monthly, focusing on key performance indicators such as the number of qualified discovery meetings scheduled, opportunities accepted, and new pipeline created.Ready to Build Pipeline at Scale?Share with us the most innovative outbound strategy you've implemented and the results achieved.
This position will be based in either San Jose, Costa Rica or Sao Paulo, Brazil. This role will operate in a hybrid capacity with expectations for in-office attendance.About the Role:Databricks is on the lookout for a skilled Legal Counsel to enhance our expanding commercial legal team. As the first attorney dedicated to our burgeoning commercial operations in the Latin America (LatAM) region, you will play a crucial role in providing direct legal support. Reporting to the Director and Assistant General Counsel, your responsibilities will include negotiating Master Cloud Services Agreements (MCSA), Data Processing Agreements (DPAs), Non-Disclosure Agreements (NDAs), Statements of Work (SOWs), and other pertinent contractual terms (e.g., AI Terms).You should possess a minimum of 4 years of relevant commercial legal transactional experience, particularly in the LatAM region. Your background should include significant experience in negotiating complex SaaS commercial transactions, alongside a robust understanding of legal matters related to data privacy, information security, artificial intelligence, and intellectual property, including open-source software.
*Please submit CVs in English* The Project Manager role at TransPerfect Translations is pivotal, responsible for overseeing projects from inception to completion. You will be the primary point of accountability, ensuring that every project is executed successfully and efficiently.Key Responsibilities:Clarify project instructions before initiating workflows, collaborating with Account Executives to adjust parameters as needed.Guide clients on achieving their project goals, potentially through direct communication.Negotiate rates and deadlines with linguists to enhance profitability and expedite project delivery.Utilize Computer Assisted Translation tools to enhance consistency and profitability.Reference appropriate materials and glossaries to uphold quality and consistency.Promptly communicate any issues or delays to Account Executives and troubleshoot effectively.Collaborate with essential departments like Quality Managers and Desktop Publishing.Conduct Final Eye quality checks and assign Quality Scores before project submission.Deliver completed projects on or ahead of schedule.Invoice projects accurately within 24 hours of completion.Foster relationships with contract linguists globally, providing constructive feedback and addressing performance issues as needed.Resolve client complaints and partner with QA/management to implement systemic improvements.Contribute to training new employees and Account Executives as necessary.Attend industry events and handle complex projects with management approval.
The Incident and Escalation Management (IEM) team is a vital segment of Datadog's Global Support Engineering (GSE) organization. Our mission is to enhance the customer experience during incidents and critical situations continuously. We are seeking skilled professionals with expertise in Incident Management and Escalation Handling to join our team, ensuring prompt incident responses and stakeholder engagement. In this role, you will provide effective communication, technical support, and incident management for our global clientele. You will also develop processes derived from insights gained from past incidents to minimize the likelihood of future occurrences.At Datadog, we cherish our office culture, valuing the relationships and collaboration it fosters, as well as the creativity it brings. We operate in a hybrid work environment, allowing our Datadogs to achieve a work-life balance that suits their individual needs.
OUR MISSION IS TO TRANSFORM STRATEGIC COMMUNICATION Become a part of our exciting Trainee Program!We, at another.co, are a pioneering global communications agency established in 2004. Revolutionizing the industry is at the core of our identity, and it drives each project we take on.We are actively seeking talented individuals for the position of Trainee to engage in dynamic and varied projects across our spheres of expertise. We highly value skills in media relationship building, innovative brand positioning, content creation, and effective reputation management for our clients.Share your passion with us, and you might just become a vital part of our agency’s talent pool!
TransPerfect, a leader in global business services, is seeking a passionate and dedicated Human Resources Administrator to support our dynamic HR team. This role will primarily assist our offices in the United States, providing essential administrative support and engaging with a diverse workforce.As a Human Resources Administrator, you will have the opportunity to work in a fast-paced, multicultural setting where you can develop a broad range of HR skills. Join us to contribute to a vibrant team of professionals and enhance your career in Human Resources!Key Responsibilities:Provide comprehensive administrative support to daily HR operations, including managing files, drafting correspondence, and other office tasks.Oversee the onboarding process for new hires and rehires, preparing employment contracts and ensuring all necessary documentation is in place.Facilitate orientation sessions for new employees to ensure a smooth transition.Address recruitment inquiries regarding employment terms, salary structures, and eligibility requirements.Assist new hires with onboarding questions and clarifications regarding employment conditions.Manage the exit process for departing employees, ensuring all exit procedures are completed, including timely communication with the payroll team.Handle queries related to employee absences and leaves, ensuring accurate administration and timely submissions to the payroll team.Manage contract renewals and amendments efficiently.Support maternity, parental, and paternity leave processes to ensure compliance and employee support.Maintain the HRIS system (Workday) and ensure all databases are accurately updated, preparing reports as required.Act as the first point of contact for HR-related queries, managing the HR inbox effectively.Assist with various HR projects and initiatives to foster a collaborative work environment.Perform additional tasks as assigned by management to support HR objectives.
Your Mission: You Will…Facilitate the seamless operation of corporate networks, servers, and IT systems on a daily basis.Configure and manage LAN, WAN, VPN, and Wi-Fi networks across various offices and data centers.Install, upgrade, and troubleshoot hardware, software, and infrastructure components as needed.Investigate and resolve IT incidents reported by users, ensuring consistent and reliable service delivery.Adhere to corporate security policies and contribute to a secure and compliant work environment.Support IT infrastructure projects, including documentation, upgrades, and system enhancements.Work collaboratively with your Team Lead, peers, cross-functional teams, and external vendors as necessary.
HR Generalist - Sao PauloDrafted.gg stands at the forefront of the global esports scene, meticulously organizing premium tournaments and producing engaging content. Renowned for our diverse range of esports competitions and show matches across popular titles, we deliver an extensive portfolio that captivates esports fans worldwide. Our innovative approach enhances fan engagement, fosters the growth of competitive gaming, and bolsters the global esports ecosystem.In light of our expansion with a new gaming studio, we are actively searching for a dynamic HR & Office Administrator to ensure seamless daily operations. As the indispensable right hand to our Studio Manager, you will be responsible for curating an exceptional office environment that promotes productivity and positivity. This pivotal, hands-on role is perfect for a proactive individual who thrives in a fast-paced and creative atmosphere. You will serve as the primary point of contact for our local team, ensuring meticulous management of every detail to maintain the studio’s operational rhythm.
Full-time|$500K/yr - $500K/yr|On-site|Sao Paulo, Brazil
Before diving into the specifics of the role and how you can contribute, allow us to introduce ourselves.About UsAt Insider One, we pride ourselves on being the leading platform that consolidates all essential tools for marketing and customer engagement teams. Our mission is to empower these teams to achieve their maximum potential and become unstoppable.Our journey commenced with just six desks and a vision to create a unified platform that democratizes access to groundbreaking technologies and innovative channels for marketers globally. Today, we have grown to over 1,500 team members from more than 50 nationalities across 30+ offices. With AI at our core and an integrated Customer Data Platform (CDP), Insider One seamlessly merges data, personalization, and journey orchestration across a broad range of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.We recently secured a remarkable funding round, a $500M Series E led by General Atlantic. Our esteemed investors include Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and we are proud to serve over 2,000 customers ranging from high-growth startups to respected Fortune 500 companies, such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, and Domino's, among others.Insider One has been celebrated as one of the few woman-founded and women-led B2B SaaS unicorns globally. Valued by customers and acknowledged by analysts, we are the sole vendor recognized as the #1 leader across all necessary capabilities for marketing and customer engagement teams. See our accolades for yourself — check it out. We consistently surpass our competition and maintain our leadership in the industry.
About MegaportAt Megaport, we redefine what a tech company can be. As the global frontrunner in Network as a Service (NaaS), we revolutionize how businesses connect with the cloud, data centers, and each other. Listed on the Australian Stock Exchange and allied with industry giants like Amazon, Microsoft, Google, Oracle, and IBM, we proudly operate from our Brisbane headquarters with a diverse team of over 400 professionals across Asia-Pacific, Europe, and the Americas. Our workplace is not just collaborative and supportive but also genuinely enjoyable.Our Team CultureWe are a collective of problem solvers, pixel pushers, code slingers, and cloud enthusiasts. Here, culture is an action, not just words on a wall. We prioritize collaboration over hierarchy, nurture curiosity for growth, and ensure every voice is heard. While we take our tasks seriously, we don’t take ourselves too seriously. We navigate time zones to fulfill our global vision, trust one another to deliver, and uphold our values above commercial interests. Most importantly, we place our customers at the heart of everything we do.We are dedicated to improving diversity in the tech sector and encourage applicants from all backgrounds to join us. Don’t worry if you don't meet every requirement; if you're enthusiastic about this role, we want to hear from you!The RoleWe are seeking a dedicated Security Operations Analyst to enhance and uphold security measures at Megaport. In this position, you will monitor our security systems, investigate alerts, and respond promptly to potential threats in our environment.You will collaborate with our security, infrastructure, and engineering teams to assess and address security situations, support incident responses, and help refine the tools we utilize daily. Additionally, you’ll provide daily security support throughout the organization and help maintain adherence to security best practices.This role is ideal for individuals who thrive on problem-solving, are adaptable to a dynamic global environment, and possess a passion for cybersecurity.
We are seeking a highly skilled and strategic Finance Director to join our dynamic team in Brazil. In this pivotal role, you will be responsible for overseeing all financial operations, ensuring robust financial planning and analysis, and driving strategic initiatives that support our company's growth and sustainability.Your expertise in financial management, compliance, and risk assessment will be crucial in guiding our financial strategy and enhancing operational efficiency. You will collaborate closely with senior leadership to provide insights and recommendations that align with our business objectives.
Greetings! We are Fever, a pioneering technology platform transforming the landscape of culture and live entertainment.Our mission is to democratize access to cultural experiences and entertainment. Through our innovative technology and data-driven strategies, we are redefining how audiences connect with live events. Every month, our platform engages over 300 million users across more than 40 countries, offering them the chance to discover unforgettable experiences while providing event creators with the tools they need to innovate, scale, and reach new audiences.Our achievements include collaborations with industry giants such as Netflix, F.C. Barcelona, and Primavera Sound, along with an array of internationally recognized experiences, all supported by leading global investors. Impressive, right? To fulfill our mission, we are on the lookout for dynamic individuals who are ready to contribute to the evolution of entertainment! Are you prepared to be part of this exciting journey?In this role, you will enable our sales team to bring the best experiences to Fever’s marketplace, ensuring that anyone can find them. You will leverage our diverse Fever product offerings to negotiate with content creators who seek to grow and enhance their experiential content. Collaboration with teams such as Marketing, Media, and Operations will be essential to delivering top-notch service.
Greetings! We are Fever, the premier technology platform dedicated to culture and live entertainment.Our mission? To make cultural and entertainment experiences accessible to everyone. Through our innovative technology and data-centric approach, we are transforming how individuals interact with live events.Every month, our platform motivates over 300 million people across more than 40 countries to discover remarkable experiences while simultaneously equipping event creators with valuable insights and tools to evolve, innovate, and broaden their reach.Our achievements? Collaborations with industry giants such as Netflix, F.C. Barcelona, and Primavera Sound, creation of internationally acclaimed experiences, and backing from prominent global investors! Quite impressive, right?To fulfill our mission, we are on the lookout for passionate individuals with a proactive mindset who are excited to help shape the future of entertainment!Are you ready to contribute to unforgettable experiences?As a member of the Fever Originals team, you will leverage data and insights to craft unique events and experiences that create lasting memories. We are in search of a dedicated and analytical Event Producer to assist our Executive Producer and Project Manager in all facets of production, ensuring the delivery of exceptional experiences. This individual will act as the primary contact for production on all projects, managing third-party collaborations involved in the execution and development of creative materials.To foster the creation of new events, the Event Producer will research and implement innovative production formats, technologies, and solutions that can enhance Fever's experiences.This role demands adaptability, creativity, meticulous attention to detail, and the ability to meet deadlines while adhering to budget constraints. The ideal candidate possesses a proven history in live event production and experiential marketing.We seek individuals who are committed to generating results and crafting enjoyable, engaging experiences for audiences from all walks of life. Excellent communication skills are crucial.
