Infrastructure Support Engineer

Join thinkahead as a Senior Support Engineer specializing in Dynamics. In this pivotal role, you will leverage your expertise to provide top-notch technical support and solutions to our clients, ensuring their systems run smoothly and efficiently. Your ability to troubleshoot complex issues and deliver exceptional customer service will be crucial in maintain…

At AHEAD, we are at the forefront of digital transformation, crafting cutting-edge platforms that empower businesses to thrive in the digital age. By integrating advanced cloud infrastructure, automation, analytics, and innovative software delivery, we enable enterprises to realize their digital ambitions.We are committed to fostering a culture of inclusivity where every voice is valued and respected. Our environment encourages individuals to express their ideas, drive change, and contribute to the vibrant culture at AHEAD.As an equal opportunity employer, we celebrate diversity and are dedicated to creating a workplace free from discrimination based on race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic.We welcome all candidates who can enhance the diversity of ideas and perspectives at AHEAD.

Job Summary:Join our dynamic team at ttecdigital as a Senior Consultant - Dynamics 365 CRM/Power Platform. In this pivotal role, you will play an essential part in designing and implementing robust enterprise applications and seamless integrations. Your extensive technical knowledge of the Microsoft ecosystem will enable you to convert business needs into functional and high-performance solutions. You'll also oversee the planning, tracking, and coordination of development tasks within small project teams, ensuring timely and high-quality delivery. This position requires exceptional problem-solving skills, outstanding coding abilities, and the aptitude to work both independently and collaboratively. Key Responsibilities:· Design, develop, and customize Dynamics 365 applications utilizing C#, .NET, JavaScript, and related technologies.· Build sophisticated Canvas Apps prioritizing user experience and performance.· Implement complex business logic using Power Fx in Canvas Apps and Dataverse.· Develop and deploy Power Platform Component Framework (PCF) controls to enhance application functionalities.· Collaborate with Model-driven Power Apps and Power Automate to optimize workflows and processes.· Configure and integrate Microsoft CCaaS (Omnichannel for Customer Service), including routing rules and agent experiences.· Create and maintain custom workflows, business rules, and plugins within Dynamics 365.· Establish and manage Power Automate flows for system automation and integration.· Develop and consume APIs (REST, SOAP) for external system integration.· Adhere to the software development lifecycle, including requirements gathering, design, testing, deployment, and support.· Produce clean, maintainable, and well-documented code that meets development standards.· Troubleshoot and resolve issues related to Dynamics 365 and Power Platform.

At TTEC Digital, we empower organizations by coaching them to ensure their employees feel valued and fully supported, as we believe that an outstanding customer experience starts with a satisfied employee. Our vision is to create an environment where employees can truly thrive.Position OverviewThe Senior Consultant for Microsoft Dynamics 365 & Power Platform will be pivotal in supporting, enhancing, and maintaining enterprise-level Microsoft solutions within a global managed services framework. This role emphasizes production support, solution advisory, and technical guidance, aimed at guaranteeing the delivery of high-quality outcomes across Dynamics 365 and Power Platform ecosystems, while also mentoring team members and addressing complex challenges.Key ResponsibilitiesServe as a technical consultant and lead for Dynamics 365 and Power Platform solutions within production settings.Take ownership of and resolve intricate L3/L4 production issues via effective triage and root cause analysis.Guide and mentor team members managing incidents, service requests, and minor enhancements.Enhance and support Microsoft CCaaS (Omnichannel) solutions, including routing, workstreams, and agent experiences.Design, implement, and maintain integrations leveraging Azure services such as Logic Apps and Functions.Review code, configurations, and fixes to ensure optimal performance, scalability, and security.Utilize AI-assisted tools like GitHub Copilot and Power Platform Copilot to enhance efficiency and quality.Engage in global support operations, including night/rotational shifts and on-call responsibilities.Ensure adherence to SLAs and timely resolution of high-priority incidents.Technical ExpertiseExtensive hands-on experience with Dynamics 365 (CRM).Proficiency in managing Power Platform applications and integrations.

We are seeking a skilled Microsoft Dynamics AX Technical Consultant specializing in Retail solutions. The ideal candidate will possess the following qualifications:Proven experience in Microsoft Dynamics AX implementations, particularly within the Retail sector (AX 2012).Over 3 years of hands-on experience with Dynamics AX versions 2009 to 2012, with a focus on Modular expertise in Retail and Transportation & Logistics (T&L) if applicable.Demonstrated ability to manage and mentor junior consultants effectively.Exceptional communication and interpersonal abilities.

Role overview Zenoti is looking for a Senior Product Support Specialist based in Hyderabad, Telangana. This role focuses on helping clients get the most from Zenoti’s software solutions. The position centers on resolving complex product issues, answering questions, and ensuring a positive customer experience. What you will do Troubleshoot technical problems reported by customers Offer clear, tailored solutions to resolve client issues Guide clients in effective use of the Zenoti platform Share insights and feedback to help improve Zenoti’s products What sets this role apart This position gives direct influence on customer satisfaction and product quality. As a senior member of the support team, your technical expertise and communication skills will help shape both client experience and product development at Zenoti.

Join Zenoti as a Senior Product Support Specialist and play a vital role in enhancing customer experience by resolving product issues and providing top-notch support. You will be responsible for addressing complex queries, troubleshooting product challenges, and collaborating with cross-functional teams to improve our offerings. Ideal candidates will exhibit a passion for customer service and a commitment to continuous improvement.

OUR MISSION At Redwood, we empower our customers with cutting-edge lights-out automation for their critical business processes. ABOUT US Redwood Software leads the way in full-stack automation fabric solutions tailored for mission-critical business processes. As pioneers of the first SaaS-based composable automation platform designed specifically for ERP, we harness the transformative power of automation. Our innovative solutions allow you to orchestrate, manage, and monitor your workflows seamlessly across any application, service, or server—whether in the cloud or on-premises—with unmatched confidence and control. Our global team of automation specialists and customer success engineers deliver tailored solutions and exceptional support, enabling you to envision and shape your future. With Redwood Software, step back from the minutiae and gain a broader perspective. CORE VALUES One Team. One RedwoodMake Your Own WeatherObsess over Customer SuccessWork the ProblemBe CuriousOwn the OutcomeRespect Each Other YOUR IMPACT The Support Engineer for Redwood Products is a highly skilled technical support professional adept at independently resolving a diverse array of customer issues, including intricate and non-standard automation scenarios. This position demands deep technical expertise in Workload Automation products, sound judgment, and strong collaboration skills across teams. The Support Engineer will tackle complex troubleshooting tasks, provide support to peers, and actively engage in the ongoing enhancement of support processes and documentation. Independently manage and resolve complex customer cases from start to finish. Troubleshoot cross-domain challenges involving: Advanced job scheduling and dependency chains Multi-agent and hybrid execution environments API-driven automation and integrations SAP ERP job orchestration and dependencies Analyze logs, execution traces, and system behavior to pinpoint root causes. Identify and document product defects with clear reproduction steps and supporting evidence. Confidently communicate with customers in technically detailed discussions.

Role overview The Senior Product Support Specialist role at Zenoti centers on assisting customers in Hyderabad with complex technical challenges related to Zenoti’s software. This position emphasizes troubleshooting and problem-solving to ensure customers can use the platform effectively. Daily work involves guiding users through issues and helping them achieve the best possible outcomes with the product. What you will do Diagnose and resolve advanced technical issues for Zenoti customers Provide clear, step-by-step solutions in response to support requests Work to ensure a smooth and positive experience for users Support customer satisfaction and encourage long-term loyalty

Join our dynamic team at Global Healthcare Exchange, Inc. as an Application Support Engineer II, where you will play a crucial role in delivering top-notch support and solutions for our innovative healthcare technology applications. Your expertise will help enhance user experiences and ensure the smooth operation of our systems.

About Zenoti Zenoti provides a cloud-based software platform built for the beauty and wellness industry. The system helps businesses manage daily operations from a mobile device, covering online appointment bookings, point-of-sale, CRM, staff management, inventory, and marketing tools. Clients use Zenoti to streamline workflows, cut costs, and build customer loyalty. More than 30,000 salons, spas, medspas, and fitness studios in over 50 countries rely on Zenoti. Well-known brands such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY trust the platform to run their businesses. Zenoti has reached a unicorn valuation of over $1 billion, was named a Next Tech Titan by GeekWire, and received an $80 million investment from TPG. Deloitte’s 2020 Technology Fast 500™ ranked Zenoti as the 316th fastest-growing company in North America. Zenoti is also Great Place to Work Certified™ for 2021-2022. Learn more at zenoti.com.

About Zenoti Zenoti provides a cloud-based software platform built for the beauty and wellness industry. The system covers online appointment booking, POS, CRM, employee and inventory management, and integrated marketing. Businesses use Zenoti to streamline daily operations, control costs, and build customer loyalty. More than 30,000 clients in over 50 countries trust Zenoti, including brands such as European Wax Center, Hand & Stone, and CorePower Yoga. The company recently surpassed a $1 billion valuation, earned recognition as a Next Tech Titan by GeekWire, and secured an $80 million investment from TPG. Zenoti is also certified as a Great Place to Work for 2021-2022. Learn more at zenoti.com. Location Hyderabad, Telangana, India

Join our dynamic team as a Cloud Support Engineer - Database, where you will play a vital role in ensuring our customers have a seamless experience with our cloud-based database services. As a Cloud Support Engineer, you will leverage your technical expertise to troubleshoot and resolve issues, provide guidance on best practices, and enhance our customers' understanding of our cloud solutions.

We are seeking a talented MS Dynamics CRM Specialist to join our dynamic team at Squircle IT Consulting Services Pvt Ltd. In this role, you will leverage your expertise in Microsoft Dynamics CRM to enhance our client’s operational efficiency and drive business growth. You will work collaboratively within a team to implement solutions that meet the specific needs of our clients, ensuring a high level of customer satisfaction.

Join DigitalOcean as a Senior Cloud Support Engineer specializing in AI/ML and databases! In this role, you will leverage your expertise to assist clients in optimizing their cloud infrastructure and resolving complex technical issues. Your ability to communicate effectively and your strong problem-solving skills will be key in delivering exceptional support to our customers.

About Zenoti Zenoti delivers cloud-based software designed for the beauty and wellness sector. The platform helps businesses manage daily operations through a mobile solution that covers online appointment booking, point of sale, CRM, staff management, inventory, and marketing tools. With Zenoti, clients can streamline processes, cut costs, and improve customer loyalty and revenue. The technology supports reliability and scalability for organizations of any size. More than 30,000 salons, spas, medspas, and fitness studios in over 50 countries use Zenoti. Customers include brands such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY. Zenoti has reached a valuation over $1 billion, earning unicorn status. Recent milestones include being named a Next Tech Titan by GeekWire, receiving an $80 million investment from TPG, and ranking 316th on Deloitte’s 2020 Technology Fast 500™ for North America. Zenoti is also Great Place to Work Certified™ for 2021-2022. Learn more at zenoti.com.

We are seeking a dedicated Associate Staff Engineer to join our dynamic Technical Support team at Nagarro. In this role, you will be instrumental in providing outstanding technical assistance and resolving complex issues. You will collaborate with cross-functional teams to enhance our product offerings and ensure customer satisfaction.

Join techvedika as a Microsoft 365/O365 Support Engineer at Level 1, where you will be part of a dynamic team dedicated to providing exceptional support for Microsoft 365 products. As the first line of support, you will assist clients in troubleshooting issues, ensuring their Microsoft 365 environments run smoothly and efficiently.

Job OverviewWe are seeking a highly skilled Smart Automation Support Engineer to join our team in Hyderabad. In this role, you will provide expert support for Python-based automations and Automation Anywhere RPA solutions, ensuring optimal performance and minimal downtime.Key Responsibilities:Provide expert support for Python-based automations and Automation Anywhere RPA solutions.Diagnose and resolve issues in Python scripts and RPA workflows.Collaborate with COE teams, SMEs, and developers to enhance automation solutions.Proactively identify process improvements and implement effective problem resolutions.Engage with business stakeholders, delivering clear action plans and next steps.Contribute to agile development cycles for automation enhancements.Show a willingness to learn and upskill in Agentic AI and Generative AI technologies to drive advanced automation capabilities.Stay updated on trends in Automation, AI, and RPA, proposing innovative solutions.Maintain thorough documentation for automation processes and troubleshooting, supporting knowledge sharing.Ensure compliance with organizational security and governance standards across all automation efforts.Act as an escalation point for critical automation issues, ensuring timely resolutions.Monitor automation workflows and Python scripts to ensure optimal performance and minimal downtime.