About the job
At Skillsoft, we recognize that skills are the driving force behind growth. Our mission is to equip every organization and learner with the tools they need to adapt to change and foster continuous development.
Join Our Team as an Inside Sales Account Manager
Skillsoft is expanding its global outreach to small and medium-sized businesses (SMBs) and previously engaged enterprise clients. We are searching for a proactive, customer-centric Inside Sales Account Manager who will focus on accelerating our growth. This role is integral to managing a diverse portfolio of existing small clients, dormant enterprise accounts, and low-complexity new opportunities. You will play a vital role in driving client reactivation, retention, and pipeline development while being the main contact for our Instructor-Led Training (ILT) solutions. The ideal candidate will demonstrate strong organizational skills, responsiveness, and a disciplined outreach strategy to optimize engagement and revenue across your assigned accounts.
Key Responsibilities:
- Revenue Growth & Pipeline Development: Propel high-velocity revenue through targeted outreach and effective customer engagement. Consistently meet and exceed pipeline and quota targets across new, reactivation, and upsell opportunities.
- Customer Engagement & Retention: Implement a digital-first engagement strategy (including email, phone, LinkedIn, and automated processes) to swiftly establish rapport, identify customer needs, and propose suitable ILT training programs and learning pathways.
- Operational Excellence: Ensure accuracy in order processing, payments, and course registrations. Take ownership of managing inquiries, follow-ups, and collaborate cross-functionally with various departments.
- Sales Motion Alignment: Function within a fast-paced sales cycle focused on reactivation, retention, and small-ticket new opportunities. Maintain a disciplined approach, demonstrate strong responsiveness, and ensure consistent pipeline activity.
- Tools & Systems Utilization: Leverage CRM tools, Sales Intelligence, LinkedIn Sales Navigator, and automated sales plays to support effective forecasting and pipeline management.

