Who We Are:Sequoia is a dynamic strategic partner dedicated to empowering investor-backed organizations of all sizes to realize their business objectives through optimized people spending. With over 24 years of experience, we have steered some of the most innovative companies in successfully managing growth and maximizing their global workforce investments. Our expert advisory team, combined with an integrated platform, enables clients to enhance business outcomes via comprehensive compensation and benefits strategies, improving executive decision-making, managing costs, safeguarding the business, and enriching the employee experience. Discover more at Sequoia.com or connect with us on LinkedIn.In our rapidly growing environment, we are seeking a Client Solutions Specialist (CSS) who will be instrumental in enhancing the client experience by deploying tailored system solutions that cater to each client's unique requirements.The CSS will oversee the implementation of various systems such as Time and Attendance and the PTO Request Module, ensuring a seamless and effective process. This role also involves project management in collaboration with the Client Experience Manager (CXM), Human Resource Business Partner (HRBP), and Payroll teams to ensure timely and accurate integration of client systems.Post-implementation, the CSS will serve as the primary knowledge resource, addressing inquiries from the CXM, HRBP, and Payroll teams. Additionally, the CSS will conduct ongoing internal and external training sessions and maintain the knowledge base. This position demands exceptional project management, a strong commitment to client service, and outstanding communication and interpersonal skills. The ideal candidate will embody and promote our culture in daily interactions with clients and colleagues.Engage with client representatives (C-Suite, VPs, Executives, Heads of People, etc.) to demonstrate system solutions, respond to inquiries, and develop an implementation timeline that outlines expectations, data requirements, and training schedules.Collaborate closely with Client Experience Managers, Onboarding Success Managers, Systems, Payroll, and HRBPs to ensure successful implementation of Time and Attendance, PTO, and other solutions for both current and new clients.Facilitate external client training sessions for employees, managers, and administrators.
Mar 26, 2026
