About the job
About JustPark
JustPark stands as the leading partner delivering innovative B2B solutions for destinations alongside top-tier B2C services for drivers. We are committed to making the parking experience simple and hassle-free. Whether for venues, local governments, or private driveways, our platform empowers drivers to effortlessly find, book, and pay for parking while equipping our partners with the tools to provide outstanding parking experiences.
Our vision has always been to enhance the parking experience from start to finish. This vision has come to fruition through the collaboration of two pioneering companies, ParkHub and JustPark. ParkHub has transformed event parking across the United States, enhancing venue operations for a seamless experience, while JustPark has redefined the parking landscape in the UK, turning the spot search into a straightforward task.
Together as a unified entity, we are leveraging our combined expertise to deliver an all-encompassing, frictionless parking solution that serves both businesses and consumers effectively.
About the Role
The Integration Success Manager will oversee the entire lifecycle of our integration partner relationships. This includes onboarding new partners to our platform, deploying integrations across our parking operator clientele, and acting as the main escalation point for any issues that arise.
This position is cross-functional, offering significant ownership and sits at the intersection of partnerships, client success, and product engineering. You will be the driving force behind ensuring integrations perform effectively in real-world scenarios, not solely on paper.
What You’ll Do
Integration Partner Onboarding & Enablement
- Lead the technical onboarding process for new integration partners (such as parking hardware vendors and ticketing platforms).
- Collaborate with engineering to define and document integration specifications, data flows, and credential/provisioning requirements.
- Create onboarding playbooks and maintain partner-facing documentation to ensure future deployments are both repeatable and scalable.
Partner Relationship Management
- Act as the primary contact for a portfolio of integration partners.
- Conduct regular business reviews, monitor integration health metrics, and relay partner feedback to internal product and engineering teams.
- Manage partner expectations regarding roadmap timelines, API changes, and deprecations.
- Identify and pursue opportunities to expand partnerships through new products and enhancements to existing integrations.
Client-Side Integration Deployment
- Oversee the provisioning and configuration of partner integrations for end clients (for example, setting up a TIBA parking system for Acrisure Stadium as part of a broader onboarding initiative).
- Coordinate with internal teams (client success, onboarding, support, engineering) and partners to ensure deployments are executed smoothly and punctually.
- Ensure a seamless transition from deployment to steady-state operations, guaranteeing that the client's needs are met effectively.
