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Integrations Support Specialist II

ZoomInfoBengaluru, Karnataka, India
Hybrid Full-time

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Experience Level

Experience

Qualifications

What You Bring:A Bachelor’s degree is required, along with 2-3 years of relevant experience in a SaaS environment. Willingness to work night shifts (EST/PST) as needed. Experience with technical CRM, MAT, or Sales Acceleration platforms; certifications in Salesforce, Marketo, HubSpot, Eloqua, and/or Microsoft Dynamics are advantageous. Familiarity with SOQL (Salesforce) and troubleshooting Salesforce integrations.

About the job

Location: Bengaluru, Karnataka, India
Work Arrangement: Hybrid (3 days in office, 2 days remote)
Shift: Flexibility to work EST and PST hours

Role Overview

ZoomInfo is hiring an Integrations Support Specialist II to help ensure customer success. This position focuses on building strong customer relationships and delivering prompt, accurate support for integration-related questions and incidents. The role is key to creating positive customer experiences and supporting their goals with ZoomInfo’s platform.

What You Will Do

  • Provide daily support to customers, handling incidents and offering workflow suggestions to help them get the most from ZoomInfo’s platform and integrations.
  • Triage and escalate unresolved technical issues to engineering teams as needed.
  • Document best practices and important information for customers using online support tools.
  • Serve as a customer advocate by capturing feedback and sharing it internally to support ongoing product and service improvements.
  • Develop knowledge of third-party products and integrations to guide customers on usage and adoption.
  • Spot renewal risks and upsell opportunities, working with internal teams to resolve concerns and support successful renewals.
  • Complete other related duties as assigned.

About ZoomInfo

ZoomInfo is a leader in providing data solutions that accelerate sales and marketing success. We thrive on innovation, collaboration, and a commitment to excellence, creating a dynamic environment where our employees can grow their careers and contribute to our mission.

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