Intermediary Support Associate

About UsAt Davy, our nearly 100 years of success is built upon the unique talents of our people. As we expand, so do you. You’re not just a member of our team; you’re a pivotal contributor to our future.Founded in 1926, the Davy Group is a cornerstone of wealth and capital management in Ireland, delivering a comprehensive suite of services to high-net-worth clients, self-directed investors, small to medium enterprises, credit unions, corporations, and both domestic and international institutional investors.Our culture is centered around three core values that guide our actions: client success, unity as one Davy, and fostering a proud legacy. Aligned in our mission, we collaborate to produce exceptional results for our clients. As part of a dynamic team of over 900, you will be encouraged to learn and develop both professionally and personally.About the RoleAn exciting opportunity has emerged within the Davy Select support function for a Senior Associate in Intermediary Support. In this position, the successful candidate will:Understand and meet broker requirements regarding turnaround time and accuracy, consistently delivering exceptional customer service.Oversee the establishment of new accounts and address account inquiries.Collaborate with internal teams within Davy Operations.Maintain and update broker and client pipelines alongside Management Information.Provide comprehensive administrative support to the Davy Select Account Managers.Proactively enhance processes by implementing improvements based on broker and client feedback.Acquire a thorough understanding of pensions and investments alongside related product knowledge.Mentor and train junior team members.Participate in ad-hoc projects and business development initiatives as needed.Adhere to the Risk and Compliance frameworks, policies, and procedures pertinent to the role.

About Our TeamThe Technical Support team at OpenAI is dedicated to empowering developers and enterprises to confidently build and deploy critical solutions using our cutting-edge models. We provide expert technical guidance, resolve intricate issues, and assist customers in maximizing the value and adoption of our advanced AI technologies. Collaborating closely with teams across Technical Success, Product, and Engineering, we strive to deliver an unparalleled customer experience at scale. With an automation-first mindset, we leverage the latest advancements in AI to enhance our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and be a part of the evolution of Technical Support in the AI era.About the RoleWe are seeking a skilled Senior Support Engineer to engage directly with our strategic enterprise accounts and product teams, addressing some of the most complex challenges faced by our customers. As a vital member of our elite technical troubleshooting team, you will be the go-to resource for our customers and engineering teams, providing critical technical support for intricate issues within our environment.In this role, you will design and implement operational processes to monitor our top-tier strategic customers and lead a 24/7 response team. Collaborating closely with our Infrastructure and Engineering teams, you will ensure an exceptional customer experience at scale. Your direct involvement with our most strategic customers will play a crucial role in the success of groundbreaking AI solutions built on the OpenAI API platform. This position focuses on low-volume, high-difficulty challenges, offering significant opportunities for professional growth.Based in Dublin, Ireland, this role follows a hybrid work model, requiring three days in the office each week, and we offer relocation assistance to new hires.

StepStone is a premier global private markets specialist, dedicated to providing customized investment solutions, expert advisory services, and impactful data-driven insights to investors worldwide. By harnessing the power of our extensive platform and unparalleled intelligence across various sectors, strategies, and geographies, we empower our clients with the insights they need to thrive in today's complex market environment.Position OverviewThe Senior Associate in Fund Accounting at StepStone, based in Dublin, is tasked with executing shadow accounting for StepStone funds. This role involves overseeing daily fund activities and ensuring seamless coordination and reconciliation with fund administrators. The Senior Associate will liaise with professionals company-wide and collaborate closely with teams across other StepStone offices.Key Responsibilities:Conduct and maintain monthly valuations for private debt funds and fund of funds (shadow accounting).Review the calculation of management and performance fees, implementing complex fee models as necessary.Manage the reporting and oversight of private debt and fund holdings.Monitor foreign currency exposure and oversee FX hedging strategies.Take responsibility for budgeting and tracking the fund’s fees and expenses.Supervise team operations in processing subscriptions/redemptions, capital calls, withdrawals, dividends, etc.Ensure accurate reconciliations between the Investment Advisor, Investment Manager, and Fund Administrator, while maintaining the proprietary database.Guarantee the quality and integrity of data through thorough plausibility checks on data inputs.Guide and mentor junior staff in their professional development.Contribute to the production of client reports for various portfolios, focusing on quality and ensuring proper internal and external coordination regarding report content.Perform additional duties as requested, adapting to the evolving needs of the role.Continuously seek opportunities to enhance overall operational processes.Qualifications:7-9 years of relevant experience in a similar role.Bachelor’s degree in finance or a related quantitative field.

Position: Senior AssociatePractice Area: Employment LawPosition Type: PermanentThe FirmMason Hayes & Curran LLP is a prominent law firm situated in Dublin, recognized for its rapid growth over the last decade. With additional offices in San Francisco, New York, and London, we specialize in various sectors, including Energy, Technology, Financial Services, Built Environment, Healthcare, Life Sciences, and Charities, offering extensive expertise in Irish business law.The TeamOur employment law practice is distinguished as the leading practice in Ireland, consistently ranked Tier 1 and Band 1 by Chambers and Legal 500. Our team comprises highly skilled professionals who deliver exceptional commercial and strategic advice, addressing a comprehensive range of workplace matters from recruitment through to retirement. We proudly serve a diverse clientele, including top domestic companies and multinational corporations.The RoleWe are seeking an experienced Senior Associate to join our esteemed team and contribute to our continued success. This role offers an outstanding opportunity for a driven individual aiming for partnership within a top-tier firm, recognized for its exceptional client base. The ideal candidate will possess a robust technical background, alongside motivation and ambition.Key Responsibilities:Provide expert advice on all facets of Irish employment law.Oversee employment aspects of corporate transactions and advise on related commercial issues, particularly concerning agency and outsourcing contracts.Manage employment-related litigation before the Workplace Relations Commission (WRC) and civil courts.Advise clients on strategic HR matters, including absence management, performance management, disciplinary and grievance processes, bullying and harassment complaints, restructuring, redundancies, and dismissals.Develop and maintain strong client relationships.Lead, manage, and mentor associates and other team members.

Pension Support Associate – 12 Month Fixed Term Contract About Davy Davy has served clients since 1926 and is a leading name in wealth and capital management in Ireland. The firm offers services to high-net-worth individuals, self-directed investors, SMEs, credit unions, corporations, and institutional investors both in Ireland and internationally. Davy’s culture centers on client success, unity, and legacy, with a focus on delivering results and supporting professional growth. Role Overview This Pension Support Associate position is based in Dublin and runs for 12 months. The role supports Davy’s pension administration and compliance work. The associate will work closely with the pensions team to ensure the smooth operation of pension products and help with regulatory transitions. Main Responsibilities Develop a strong understanding of Davy pension products, including Master Trusts, Executive Pension Portfolios (EPPs), Personal Retirement Bonds (PRBs), Personal Retirement Savings Accounts (PRSAs), and Approved Retirement Funds (ARFs). Carry out pension administration tasks such as account setup, benefit processing, data entry, premium allocation, and peer review of work. Follow relevant pension regulations and legislation for all product offerings. Support the transition of the Davy EPP book of business to new arrangements in line with EU Directive IORPs II. Comply with Davy’s Risk and Compliance policies and procedures as they apply to the role. Location Dublin, County Dublin, Ireland

At Azbuka, we hold a firm belief that literature has the power to transform the world. Our mission is to cultivate empathy and creativity through captivating stories that can be accessed and shared by anyone, anytime, anywhere. By nurturing a global community of readers, we connect people through our unique 'corner bookshop' chain, engaging online book clubs, and a streaming subscription service that offers thousands of audio and e-book titles in multiple languages.We are excited to welcome a Senior Manager of Customer Support to our dynamic team.

Oomnitza provides a cutting-edge Enterprise Technology Management platform that streamlines and automates essential IT business processes. Our innovative SaaS solution features agentless integrations, established best practices, and low-code workflows, empowering enterprises to optimize their existing infrastructure and automate critical tasks such as onboarding, offboarding, audit readiness, refresh forecasting, and more. This significantly minimizes reliance on manual processes and error-prone ticketing systems. We proudly support some of the most renowned and forward-thinking companies in enhancing operational efficiency, expediting audits, reducing cyber risks, and eliminating unnecessary IT expenditures.We are in search of a Senior Technical Support Engineer who excels in dynamic environments, possesses a knack for resolving intricate technical issues, and demonstrates a strong aptitude for self-directed learning while delivering superior customer experiences. This pivotal role demands robust technical expertise, proficiency in API troubleshooting, and a collaborative, customer-focused approach.

Position Title: Senior IT Support Specialist (Dublin) Entity: Kroll Bond Rating Agency Europe Limited Employment Type: Full-time Location: Dublin, Ireland Summary/Overview: Kroll Bond Rating Agency (KBRA) is on the lookout for a highly skilled Senior IT Support Specialist to become a pivotal part of our expanding technology team in Dublin, Ireland. This role may require occasional travel to various EU/UK locations. As a hybrid position, you will work in the office for three core days (Tuesday through Thursday), while having the flexibility to work remotely for the remaining two days. In case of emergencies, you may be expected to report to the office on non-core days, with rare weekend work possible. About the Job: As our senior on-site support technician, you will manage day-to-day IT support for our Dublin and London offices, which host over 50 employees each and are experiencing significant growth. Your responsibilities will include onboarding and offboarding employees, setting up video conferencing systems, and troubleshooting various system, network, and infrastructure issues as they arise. You will serve as the first line of support for KBRA in the EU/UK, catering to both remote and on-site users. A significant focus will be on providing remote support for our US-based employees, totaling over 500 staff members. You will collaborate with the IT support team to maintain our internal ticket queue and escalate critical issues to the relevant teams promptly. Additionally, you should be prepared to assist EU/UK employees during urgent situations, which may occur outside traditional working hours. Success in this Role Requires: The ability to thrive in a fast-paced, dynamic environment with minimal supervision, alongside exceptional interpersonal and communication skills. You should be detail-oriented, project management-focused, and possess strong problem-solving and analytical skills. Familiarity with the following processes, technologies, and qualifications is essential: 5+ years of experience in IT support within a corporate setting Degree in Computer Science or equivalent work experience Proficiency in configuring and setting up workstations, and participating in office relocations Experience with Windows 11 and Office 365 installation and troubleshooting Strong technical knowledge of networking concepts and protocols Excellent customer service skills and a proactive approach to support Ability to work collaboratively in a team environment

Join Us at DavyAt Davy, our success over the past century is rooted in the unique talents of our team members. As we continue to expand, we invite you to grow with us because you are not just a team member; you play a pivotal role in shaping our future. At Davy, you truly make a difference.Founded in 1926, the Davy Group is a cornerstone of wealth and capital management in Ireland, providing a comprehensive suite of services to high-net-worth individuals, self-directed investors, SMEs, credit unions, corporations, and both domestic and international institutional investors.Our workplace culture is built around three core values: client success, unity as one Davy, and fostering a proud legacy. United by common goals, we collaborate to deliver outstanding results for our clients. As part of a team of over 900 professionals, you will be empowered to learn and grow in your career.Role OverviewWe are excited to announce an opening for a Senior Associate in our Internal Audit (IA) Team. This role offers you the opportunity to engage in a variety of projects while gaining insights into all aspects of our business. You will assist the Chief Internal Auditor (CIA) in formulating and executing the IA strategy, as well as contribute to a digitally driven work program.Key ResponsibilitiesCollaborate with IA directors and the CIA to develop and implement the audit plan, ensuring stakeholder satisfaction.Support IA managers and the CIA in various internal audit areas.Contribute to the evolution of the IA function in alignment with best practices as set by the IIA.Assist in the enhancement and execution of the IA Strategy and related initiatives, focusing on digital auditing, data analytics, and visualization.Plan and conduct risk-based audits covering operational and financial risk management within Davy. Knowledge of liquidity and capital risks is a plus.Prepare and deliver audit assignments in accordance with established IA methodologies and timelines.Produce high-quality oral and written audit reports with actionable recommendations to benefit the business.Assess the adequacy and effectiveness of internal controls while promoting improvements and best practices throughout Davy.Assist business units in identifying risks and providing relevant control advice.

Join our dynamic team as the Senior Associate Director of Financial Reporting at Mufg Investor Services. In this pivotal role, you will oversee financial reporting processes and ensure compliance with regulatory standards. Your expertise will guide the development and implementation of accounting policies while collaborating with various stakeholders to enhance reporting efficiency.

About Ascender Fund Partners (Ireland) Ltd Ascender Fund Partners (Ireland) Ltd is a UCITS Management Company based in Dublin, managing more than €4.5 billion in assets. The firm delivers Management Company services for its own Irish UCITS platform and for third-party structures. Clients are primarily in the UK and US, with investments covering equities, fixed income, and derivatives across global markets. After merging with a Luxembourg-based management company, Ascender is entering a new growth phase with a refreshed brand, broader product range, and a forward-thinking culture. Role Overview: Senior Associate, Fund Management Oversight This Dublin-based role suits professionals with experience in operations or regulatory reporting who want to deepen their expertise in fund management oversight. The Senior Associate will handle daily oversight of managed funds, ensuring all regulatory and control obligations are met. The position reports to the Manager of Fund Oversight and Finance. Main Responsibilities Monitor trade reporting status, review exceptions, and conduct reconciliations (front-to-back, broker vs. internal records, and trade repository outputs). Track metrics for timeliness, completeness, and accuracy; escalate issues following internal procedures. Maintain oversight logs, KPIs, and action trackers. Investigate and resolve reporting discrepancies, including UTIs, UPIs, lifecycle events, counterparty/LEI data, and collateral or valuation fields. Work with brokers, vendors, and trade repositories to resolve mismatches and manage resubmissions when needed. Perform root-cause analysis and help improve internal controls. Keep procedures, process maps, and checklists up to date. Prepare management information and concise reports for internal committees and Board meetings. Maintain broker relationships, ensuring Documentation Review Agreements (DRAs) and operational setups remain current. Carry out User Acceptance Testing (UAT) for reporting changes as required. Support ongoing efforts to reduce manual processes and improve reporting quality.

Role overview The Senior Associate, Debt Services (CLO) at MUFG Investor Services manages the administration of collateralized loan obligations in Dublin. The position centers on maintaining regulatory compliance, improving operational processes, and supporting client needs within the debt services team. Key responsibilities Manage daily administration tasks for CLO structures Monitor activities to ensure all regulatory requirements are met Look for opportunities to enhance operational efficiency Provide timely and accurate responses to client requests Location This role is based in Dublin.

Mufg Investor Services is looking for a Senior Associate, Risk and Data Governance to join the team in Dublin. This position centers on maintaining and improving the company's data governance framework while supporting compliance with regulatory requirements. Role overview The Senior Associate will oversee data governance activities and help implement risk management strategies. This role involves working closely with colleagues from different departments to support data quality and ensure that processes align with compliance standards. Key responsibilities Oversee and enhance the data governance framework Ensure compliance with relevant regulatory standards Implement risk management strategies Collaborate with cross-functional teams on data quality initiatives Support decision-making processes through effective data governance Location This role is based in Dublin.

Join our dynamic Business Operations Controls team as a Senior Associate, where you'll play a key role in managing the Business Review Group ("BRG")—a pivotal function that oversees New Business mandates. Your responsibilities will include tracking mandates from proposal to launch, providing critical challenges, ensuring adherence to documented controls, and assisting with escalations and issue resolution to minimize operational risk.This is a unique opportunity to engage with stakeholders across various business units while supporting senior members of the Controls function, which operates within the 1st Line of defense.Key ResponsibilitiesCoordinate both new and existing mandates for presentation at BRG meetings held twice weekly, ensuring timely and comprehensive information is relayed.Review New Business documents to identify operational complexities and risks for consideration.Attend BRG meetings, documenting Action Points and tracking them to satisfactory closure, ensuring all records are maintained clearly and concisely. Escalate issues as required.Assist in the development and governance of the BRG process and related procedures, including digitalized documents and cost models as necessary.Participate in Hand-Off meetings from Sales to Business and Go Live meetings for client onboarding, tracking known issues to closure and identifying and documenting risks.Support the preparation of quarterly reports for the Business Operations Committee ("BOC").Collaborate with key stakeholders, including Sales, Client Service Managers, Client Integration, Compliance, and Legal, to facilitate the smooth onboarding of new funds.Escalate significant operational risks to the Global Head of Controls ("GHOC").Develop a comprehensive understanding of our service offerings, systems, and processes.Assist in other Control function matters, including incident management and ad hoc projects, contributing to the team’s collaborative efforts.Working hours are from 9:00 AM to 5:30 PM Dublin time.

At Crusoe, we are on a mission to accelerate the abundance of energy and intelligence, creating the driving force behind a world where individuals can ambitiously innovate with AI without compromising on scale, speed, or sustainability.Join us in the AI revolution powered by sustainable technology at Crusoe. Here, you will foster meaningful innovation, make a significant impact, and be part of a team that leads the way in responsible and transformative cloud infrastructure.Role Overview:As a Senior Cloud Support Engineer, you will be instrumental in the transformation of high-performance computing through the provision of sustainable and cost-effective GPU compute power. Your role will empower our customers to harness this technology for pioneering developments in areas such as AI/ML, physics simulations, and computational biology. Acting as the primary technical support contact, you will ensure that our customers can effortlessly utilize Crusoe Cloud to reach their objectives. This position is vital to Crusoe's mission, facilitating our customers' research and development efforts and contributing to a sustainable future. You will engage in exciting projects, collaborate with a talented team, and tackle complex challenges using cutting-edge technologies. We are seeking a highly motivated and experienced technical professional with a strong commitment to customer success, a comprehensive understanding of cloud technologies, and alignment with Crusoe's core values. This is a full-time position.Key Responsibilities:Customer Support: Deliver outstanding technical support to customers via Zendesk, adhering to SLAs and maintaining a high customer satisfaction score (CSAT of 95% or greater).On-Call Rotation: Participate in a 24/7 on-call rotation to promptly address critical issues.Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.Alert Management: Oversee alert triage, prepare for maintenance windows, and conduct node delivery testing.Collaboration: Collaborate closely with SRE, Networking, and Storage teams from initial triage through root cause analysis (RCA) delivery.Global Collaboration: Follow established global team collaboration and handoff procedures for ticketing and on-call management.Knowledge Development: Create onboarding materials, knowledge base documentation, and standard operating procedures (SOPs).

Practice Area: Public, Regulatory & Investigations; Public & Administrative Law.Position: Senior Associate (6+ years PQE)Position Type: PermanentThe Firm:Mason Hayes & Curran LLP is a premier Irish law firm located in Dublin, with representative offices in San Francisco, New York, and London. Over the past decade, we have been recognized as the fastest-growing law firm in Ireland. Our firm specializes in business law and possesses extensive expertise across various sectors, including Energy, Technology, Financial Services, Built Environment, Healthcare, Life Sciences, Charities, and Public sectors.The Role:We are seeking a driven and skilled Senior Associate to join our highly regarded Public, Regulatory, and Investigations team. This pivotal role is ideal for an experienced lawyer looking to advance their career with a clear pathway to partnership.Your responsibilities will involve engaging in complex, high-profile projects, including:Providing legal counsel to public and private sector clients on public law issues and the jurisdictional and procedural matters impacting statutory bodies.Advising regulators and regulated entities on a broad spectrum of regulatory concerns.Managing all facets of information law, including freedom of information and data protection laws.Overseeing statutory and non-statutory investigations and inquiries, alongside handling various types of public law litigation.The ideal candidate will possess a strong background in administrative or public law, with proven experience in:Administrative and/or constitutional lawStatutory interpretationJudicial review and public law litigationInformation law (including freedom of information and data protection)Sectoral regulationInvestigations and inquiries.Key Responsibilities:Providing expert advice on administrative/public law, statutory interpretation, and information law issues, including FOI, Access to Information on the Environment, and data privacy.Managing public law litigation, including judicial reviews and statutory appeal proceedings.Drafting legal opinions, court documents, and various materials such as correspondence, consultation documents, and public body policies.Advising clients on the conduct of regulatory investigations and assisting them in navigating statutory or other inquiries.Collaborating with cross-sector teams within MHC, integrating our expertise into diverse projects.

The Senior Associate Director of Business Operations Controls will lead the Controls team at Mufg Investor Services in Dublin. This position focuses on maintaining compliance with regulatory standards and improving operational efficiency throughout the organization. Role overview This leadership role involves working closely with teams across different functions to put effective practices in place and support ongoing improvement efforts. The Senior Associate Director will set direction for the Controls team, ensuring strategies align with business objectives and regulatory expectations. Key responsibilities Oversee compliance with regulatory requirements within business operations Identify and implement process improvements to enhance efficiency Collaborate with other departments to share best practices and drive initiatives Promote a culture focused on risk awareness and accountability Develop and execute strategies that support organizational goals What we look for Experience leading teams in a business operations or controls environment Strong understanding of regulatory compliance Ability to manage complex challenges and drive continuous improvement Proactive approach to problem-solving and risk management

Mufg Investor Services is seeking a Senior Associate Director of Business Operations Controls in Dublin. This leadership position centers on building and refining controls that support compliance and strengthen operational efficiency across the organization. Role overview The Senior Associate Director will guide the creation and rollout of business operations controls. The role involves working closely with teams from different functions to assess risk, evaluate current processes, and identify areas for improvement. Maintaining regulatory compliance is a key responsibility, as is ensuring that operations consistently align with internal standards. Key responsibilities Lead the design and implementation of controls for business operations Partner with cross-functional teams to assess risks and improve processes Support ongoing regulatory compliance efforts Contribute to the development of operational strategies that uphold process integrity Requirements Demonstrated expertise in business operations controls Experience collaborating with multiple teams on risk and compliance matters Strong understanding of regulatory requirements and process improvement

Join our dedicated team as a Care Associate in Assisted Living, where your compassion and commitment to quality care can make a real difference in the lives of our residents. In this part-time position, you will assist with daily living activities, support residents in their personal care, and help foster a warm and inviting environment.