About the job
Job Purpose
- The IT Business Analyst Executive plays a crucial role in gathering and analyzing data to identify inefficiencies in operations, ultimately enhancing the organization’s supply chain functions.
Key Responsibilities
Offer actionable insights for enhancing application operations, particularly within ERP systems, to align with existing and emerging business needs.
Diagnose and resolve issues, address inquiries, and provide guidance to ensure user requirements are met promptly, facilitating seamless operation of JDE, MTech applications, BI Cognos, and other systems.
Collaborate with management and personnel across functional units to pinpoint and document business objectives, operational protocols, challenges, and information requirements.
Serve as a bridge between end-users and the technical team during the analysis, design, configuration, testing, and maintenance of systems to optimize operational efficiency.
Evaluate the viability of current processes and systems, establish requirements for new systems, and propose enhancements to existing systems, ensuring user needs are met.
Identify potential improvements in business processes through information systems and assist in drafting proposals for new system developments and operational modifications.
Engage in user acceptance testing and assess new system functionalities.
Contribute to the evaluation of new and ongoing programs and special projects to determine feasibility and resolve issues related to SOPs, technical aspects, and analysis. Aid users in formulating policies and procedures to boost efficiency, cost management, and enhance customer service.
