Qualifications
Key Responsibilities:Travel 75% or more to client sites for specific project requests. Deliver outstanding customer service and IT support during field engagements. Deploy equipment to designated installation locations onsite, adhering to best practices in cable management. Troubleshoot errors and technical issues, providing timely and detailed reports. Ensure equipment functionality validation. Collaborate with Project Managers and senior engineers to execute projects according to established priorities and objectives. Keep Professional Services management informed of ongoing issues affecting end users. Document client issues and escalate them to the Project Manager as necessary. Create documentation as needed. Qualifications:At least 2 years of relevant IT experience. Familiarity with workstation deployment and PC applications is preferred. Experience with high travel volumes, including navigating airports to reach client locations. Proficient in installing and troubleshooting wireless access points. Knowledge of conference room solution installation and configuration. Understanding of IT infrastructure and server technology. Experience with network devices such as routers, switches, and firewalls. Strong troubleshooting and problem-solving skills. Familiarity with TCP/IP, DNS, DHCP, and VPNs. Certifications such as MCSE, MCSA, MCP, A+, or Network+ are highly desirable. Excellent time management capabilities.
About the job
Join iT1, a premier national technology solutions provider based in Tempe, AZ, as an enthusiastic IT Field Technician I. With over a decade of recognition from the Phoenix Business Journal as one of the 'Best Places to Work' in Arizona, we pride ourselves on our exceptional team and vibrant culture.
Are you eager to elevate your career with a role that involves extensive travel? At iT1, we seek a committed IT Field Technician I who enjoys being on the move and excels in both internal and external tasks. As a vital connection between our organization and our esteemed clients, you will engage in delivering and executing innovative technologies and solutions.
In this engaging role, you will ensure that all assigned responsibilities are fulfilled to the highest iT1 standards, all while experiencing the thrill of traveling up to 75% of the year. If you have a passion for technology and a desire to explore new locations, this position is tailor-made for you!
About iT1
iT1 is a leading technology solutions provider, committed to delivering innovative IT services and solutions that empower businesses. With a strong focus on customer satisfaction and a vibrant workplace culture, we have consistently been recognized as one of the best places to work in Arizona.