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Experience Level
Entry Level
Qualifications
Required Qualifications:0-2 years of relevant experience in a help desk or customer service role is preferred. A college diploma or bachelor's degree in Computer Information Systems or a related field. Proficient in both written and verbal communication skills in Arabic and English. Availability for after-hours shifts only: either 04:30 PM–01:00 AM or 12:00 AM–08:30 AM (day shift is not available). Experience with help desk software applications. Familiarity with database engines such as Oracle and MS-SQL. Knowledge of operating systems (Unix/Linux and Windows) is an advantage. Experience with cloud infrastructure tools (Docker & Kubernetes) and DevOps techniques is preferred. Knowledge of application servers (Apache Tomcat, WebLogic, and WebSphere) is a plus. Understanding of networking principles, high availability & disaster recovery, and backup & recovery strategies. Demonstrated strong customer service skills and excellent interpersonal abilities. Capability to listen actively and understand user-reported issues, as well as communicate solutions clearly. Commitment to ethical work practices and organizational values. Respect and sensitivity towards cultural differences.
About the job
Join our dynamic team at Progressoft as an IT Help Desk Technician! In this role, you will be the first point of contact for our customers, providing exceptional remote IT support and troubleshooting a range of technical issues via phone and email.
Key Responsibilities:
Deliver first-line technical support for helpdesk inquiries and associated processes.
Assist users with software applications through telephone support.
Conduct basic troubleshooting for software issues as outlined in training sessions.
Utilize help desk software to accurately document all incoming calls, incidents, and service requests.
Prioritize and escalate calls to technicians for urgent matters requiring immediate resolution.
Develop the necessary skills to engage effectively with a variety of users on specific technical problems.
Identify and implement suitable solutions for technical issues.
Act as a communication bridge between customers and the technical department.
Safeguard client trust and protect company operations by maintaining confidentiality.
Contribute positively to team performance by achieving related goals as required.
Perform additional duties related to the role as necessary.
About Progressoft
Progressoft is a leading technology company dedicated to delivering innovative IT solutions and exceptional customer service. We strive to foster a collaborative work environment where our employees can thrive and contribute to our mission.
Full-time|On-site|Amman, Amman Governorate, Jordan
Join our dynamic team at Progressoft as a highly motivated Product Owner. We are searching for an individual with a deep-seated passion for technology and a commitment to delivering innovative and high-quality software products. Key Responsibilities: Gain a comprehensive understanding of the product. Participate in team meetings, including daily standups, pl…
Full-time|On-site|Amman, Amman Governorate, Jordan
Join our dynamic team at Progressoft as an experienced Java Developer! In this role, you will be instrumental in designing and implementing server-side components for innovative financial services, utilizing the latest technologies. Your expertise will help us deliver high-performance and high-availability applications that are crucial to mission-critical systems.Key Responsibilities:Architect and develop high-volume, low-latency applications for critical systems, ensuring peak performance and availability.Engage in all stages of the software development life cycle, contributing insights and expertise.Craft well-designed, testable, and efficient code.Verify that designs are compliant with project specifications.Drive continuous improvement by exploring new technologies and presenting alternatives for architectural review.
Full-time|On-site|Amman, Amman Governorate, Jordan
Progressoft is seeking an accomplished Project Manager who can adeptly function as both a Project Manager and Business Analyst. In the role of Project Manager, you will oversee various IT projects, reporting to the Project Management Office. Your collaboration with clients, stakeholders, senior executives, project teams, and IT subject matter experts will be crucial in ensuring project deliverables are met with excellence and customer satisfaction.As a Business Analyst, your role will involve eliciting, analyzing, validating, and verifying business process solutions and project requirements. You will play a vital part in facilitating the testing of these solutions.Key Responsibilities: Collaborate effectively with team members across all project phases. Lead project planning, coordination, and management from initiation through post-production support. Act as a liaison between business units, technology teams, and support teams, facilitating project implementation and ongoing support. Draft requirement specifications in accordance with established templates and tools. Break down high-level business requirements into detailed structured requirements, including use cases, user stories, and business rules. Lead the requirements elicitation process, ensuring clarity and compliance with standards. Develop comprehensive Business Requirements Documents, utilizing models, prototypes, or wireframes as necessary. Engage in requirements prioritization and solution risk assessment. Facilitate user acceptance testing, drafting UAT test plans and ensuring availability of test data. Participate actively in testing and quality assurance processes. Work closely with developers and end-users to ensure that application functionalities align with client needs and to troubleshoot issues as they arise. Collaborate with developers and subject matter experts to establish technical vision, balancing usability and performance requirements.
Full-time|On-site|Amman, Amman Governorate, Jordan
Join Progressoft as a Support and Implementation Engineer, where you will play a crucial role in delivering exceptional IT technical support both onsite and remotely. You will be responsible for implementing enterprise solutions and providing support for various incidents or issues. This role requires strong collaboration with various technical support and engineering teams to ensure seamless service delivery.Key ResponsibilitiesDeploy and configure solutions within customer infrastructure environments.Troubleshoot and resolve customer-reported issues both onsite and remotely across different implementation layers.Respond to customer requests and support tickets in a timely and professional manner.Create, review, and maintain accurate technical documentation.Perform preventive and corrective maintenance visits as required.Undertake additional tasks related to your role as necessary.QualificationsBachelor's Degree in Information Technology, Engineering, Computer Science, or a related field.A minimum of 2 years of relevant experience.Flexibility to travel and work extended hours as needed.Proficient in database management systems (Oracle, MS-SQL, PostgreSQL).Familiarity with operating systems (Linux, MS Windows).Solid understanding of cloud infrastructure orchestration tools (e.g., Kubernetes, HashiCorp Nomad).Experience with application servers (e.g., Apache Tomcat, Oracle WebLogic, IBM WebSphere).Knowledge of DevOps methodologies, including CI/CD, Helm, and Ansible.Familiarity with directory services (Active Directory & LDAP).Strong interpersonal skills.Excellent verbal and written communication skills.Customer-focused approach.Detail-oriented and a collaborative team member.Proactive and self-motivated.Strong time management skills and results-driven mindset.Preferred ExperienceExperience in large enterprise environments, particularly within payments and remittance solutions.Knowledge of cloud computing, virtualization technologies, and network infrastructure.Experience with high availability and disaster recovery strategies.Familiarity with PKI infrastructure and certificate authorities.Understanding of MySQL and NoSQL databases.Experience with both server and client operating systems (Linux distributions and MS Windows).Knowledge of object storage management.Understanding of security authentication and authorization solutions (e.g., HashiCorp Vault, Keycloak).Familiarity with cloud platforms (AWS, Azure, Google Cloud, OCI, IBM).
Full-time|On-site|Amman, Amman Governorate, Jordan
Join our dynamic team at Progressoft as a Software Development Engineer in Test (SDET). In this role, you will be responsible for designing and implementing automated tests across various platforms, including UI (using Playwright), APIs (utilizing REST Assured and Postman), and performance (with k6). You will integrate these automated tests into CI/CD pipelines, preferably using GitLab. Your expertise in Docker/Compose, Java, TypeScript, shell scripting (bash), and SQL for validating results will be essential to our success. A solid understanding of testing processes, defect lifecycle, and test design techniques such as Boundary Value Analysis (BVA), equivalence partitioning, decision tables, state transitions, and pairwise testing is crucial.
Full-time|On-site|Amman, Amman Governorate, Jordan
Join our dynamic team at Progressoft as an IT Help Desk Technician! In this role, you will be the first point of contact for our customers, providing exceptional remote IT support and troubleshooting a range of technical issues via phone and email.Key Responsibilities:Deliver first-line technical support for helpdesk inquiries and associated processes.Assist users with software applications through telephone support.Conduct basic troubleshooting for software issues as outlined in training sessions.Utilize help desk software to accurately document all incoming calls, incidents, and service requests.Prioritize and escalate calls to technicians for urgent matters requiring immediate resolution.Develop the necessary skills to engage effectively with a variety of users on specific technical problems.Identify and implement suitable solutions for technical issues.Act as a communication bridge between customers and the technical department.Safeguard client trust and protect company operations by maintaining confidentiality.Contribute positively to team performance by achieving related goals as required.Perform additional duties related to the role as necessary.
Full-time|On-site|Amman, Amman Governorate, Jordan
About the RoleJoin Tarjama as a Senior Product Manager and be part of a dynamic, rapidly growing consumer technology company. In this pivotal role, you will take ownership of a significant product domain, influencing product strategy, roadmap, and execution.In collaboration with engineering, design, data, and operations teams, you will launch impactful, customer-oriented features. The ideal candidate is data-driven, focuses on execution, and adeptly balances immediate outcomes with a long-term vision in a fast-paced setting.Key Responsibilities Define and maintain the product vision, strategy, and roadmap for a critical product area, ensuring alignment with business goals and user demands. Oversee the complete delivery lifecycle of product initiatives, from discovery and prioritization to execution, launch, and iteration. Convert product strategy into detailed requirements, user stories, and prioritized backlogs for agile delivery. Leverage data and analytics to assess product performance, conduct experiments (A/B testing), and foster ongoing enhancement. Work closely with cross-functional teams, including engineering, design, data/analytics, operations, and marketing. Clearly communicate product strategy, roadmap, and trade-offs to stakeholders and leadership. Balance speed and quality while managing dependencies and competing priorities. Mentor junior product managers and contribute to the development of robust product and agile methodologies.Requirements Minimum of 5 years of product management experience, ideally within B2C, marketplace, e-commerce, food delivery, or similarly scaled consumer platforms. Demonstrated success in delivering consumer-facing products from conception to completion. Strong analytical and data-driven approach, with practical experience using SQL and analytics tools like Mixpanel, Amplitude, Looker, or similar. Comprehensive understanding of agile product development, including sprint planning, backlog management, and user story definition. Exceptional communication and stakeholder management abilities, capable of translating complex concepts into clear, actionable product requirements. User-centric mindset, with a strong curiosity and enthusiasm for experimentation. Ability to excel in fast-paced, dynamic environments.Nice to Have Experience with marketplace, logistics, last-mile delivery, or food-tech platforms. Familiarity with OKRs, squad/tribe models, or product frameworks prevalent in high-growth technology companies. Exposure to experimentation frameworks such as A/B testing or multivariate testing at scale. Experience working across multiple regions or with distributed teams.
As a Digital Product Owner/Manager at Bank Al-Etihad, you will lead the entire lifecycle of our digital products, from concept to successful launch. This dynamic role demands a diverse skill set in market analysis, customer insights, product design, and technical resource management. You will play a pivotal role in shaping the product vision and executing strategies that ensure our digital offerings stand out in the market.Key Responsibilities Develop and execute product strategies that align with our long-term vision for exceptional digital products. Conduct comprehensive user research and usability assessments, collaborating closely with cross-functional teams including designers and developers throughout the product lifecycle. Articulate a clear product vision while transforming it into actionable strategies. Engage in market research and analysis to identify growth opportunities for both new and existing features. Collaborate with business leaders and agile teams to create detailed product roadmaps that integrate with our overall company strategy. Design and implement data pipelines for effective data management in product development. Analyze customer feedback and data to ensure we are meeting user needs effectively. Daily and Monthly Duties Oversee the product roadmap and backlog for all digital initiatives. Lead requirements gathering, solution design, user story creation, feature development, and user acceptance testing. Work with team leads to pinpoint essential capabilities while proactively addressing potential challenges. Maintain regular communication with cross-functional teams to align on product development priorities. Drive product marketing efforts, focusing on unique positioning and messaging to distinguish our offerings. Continuously monitor product performance to foster ongoing improvement and iteration. Qualifications 3-5 years of experience in digital product management or a related field. Strong analytical, prioritization, and negotiation skills. Experience in usability and customer-centered design. A passion for creating impactful products and addressing customer needs. Preferred Qualifications Proficient in SQL and familiar with programming languages such as Java, HTML, CSS, and JavaScript.
Full-time|On-site|Amman, Amman Governorate, Jordan
Role Overview Progressoft is hiring a Marketing Operations Officer in Amman, Jordan. This role centers on optimizing the operational side of marketing: ensuring accurate data, improving automation, and making campaign performance visible and actionable. The officer will manage the marketing database, oversee automation and digital campaigns, and turn performance data into recommendations for better results. What You Will Do Implement and manage marketing automation activities, including email campaigns, nurturing workflows, segmentation, and performance tracking through the marketing automation platform. Develop, monitor, and analyze detailed campaign performance reports. Translate analytics into clear insights and recommendations for optimization. Maintain and improve the marketing database, focusing on governance, enrichment, quality control, and alignment with CRM standards for segmentation and data hygiene. Oversee the full process of digital campaign execution across channels such as LinkedIn, paid media, email, and landing pages. Ensure accurate tracking, reporting, and ongoing performance improvement. Manage digital campaign budgets, keeping spending efficient and aligned with KPIs and revenue goals. Create structured dashboards that track MQL generation, engagement metrics, campaign ROI, and funnel contributions. Identify and resolve process gaps in marketing operations by introducing streamlined workflows to boost efficiency, accuracy, and scalability. Keep up to date on marketing technology, automation practices, and data governance standards to advance operational maturity.
Full-time|On-site|Amman, Amman Governorate, Jordan
Join our innovative team at Progressoft as a Software Implementation Testing Engineer. In this pivotal role, you will ensure our software solutions are successfully implemented and thoroughly tested. We seek a candidate with a solid foundation in both implementation and testing practices, dedicated to delivering exceptional products to our clients.Key Responsibilities:Engage in project planning by providing insights on testing requirements, potential risks, and timelines.Draft and uphold comprehensive testing documentation, including test plans, test cases, and reports.Acquire and maintain an in-depth understanding of our software products, including customization and integration per the client's finalized scope.Collaborate with various stakeholders—developers, implementation teams, project managers, and business analysts—to define and document test cases.Formulate and execute test plans and cases to ensure that software products fulfill end-user needs.Conduct testing, track defects, and liaise with the development team to facilitate prompt resolution.Perform end-to-end testing for customer-specific software solutions according to project agreements.Carry out comprehensive setup certification and readiness checks before the client's testing and acceptance phase.Oversee the entire testing phase in conjunction with the client’s SIT (System Integration Testing) and UAT (User Acceptance Testing) teams, addressing queries and tracking reported issues.Ensure accurate reporting on testing status and align findings with project managers and product owners.Assist clients during test case execution and track reported defects, ensuring clear communication with the development team.Conduct post-release checks to verify that systems are functioning correctly before further customer testing.
Deliver consistently exceptional, friendly, and professional service to guests.Grasp the responsibilities of the Server role within the outlet.Become proficient in generating shift end reports using the POS system.Assist guests with inquiries regarding food and beverage menu options in a knowledgeable and helpful manner.Maintain thorough knowledge of all menu items, including garnishes, ingredients, and preparation techniques.Adhere to outlet policies, procedures, and service standards.Comply with safety and sanitation regulations while handling food and beverages.Perform additional duties as assigned by management.
Full-time|On-site|Amman, Amman Governorate, Jordan
Join ProgressSoft as a meticulous Technical Writer, where your expertise will contribute to the creation and maintenance of exceptional documentation that enhances the success of our innovative products and services. In this role, you will work closely with both business and technical teams to grasp software specifications, business workflows, and functionalities, enabling you to produce detailed business documents and user manuals.Key Responsibilities: Engage with development and technical teams to gain comprehensive insights into ProgressSoft's product requirements and workflows. Create high-quality documentation in Arabic and English that adheres to company standards and caters to the target audience. Generate and maintain user manuals, FAQs, step-by-step guides, and training materials. Review and proofread technical and business documents before they are delivered to clients. Translate business and technical documents between Arabic and English, ensuring clarity for both technical and non-technical readers. Implement version control and maintain consistency across all documentation. Regularly audit and update existing documentation to ensure accuracy and completeness.
Full-time|On-site|Amman, Amman Governorate, Jordan
Join our dynamic team at Progressoft as a .NET Developer! We are seeking an enthusiastic individual with 1 to 3 years of experience in the field to contribute to our innovative projects.Key ResponsibilitiesDevelop and sustain scalable applications utilizing C# and .NET Core.Design and optimize RESTful APIs adhering to industry best practices, which includes implementing appropriate HTTP protocols, routing, middleware, and OpenAPI/Swagger documentation.Create and maintain cross-platform libraries for enhanced compatibility.Develop responsive and user-centric front-end interfaces using HTML, CSS, and JavaScript, with experience in Angular for more advanced frontend functionalities.Seamlessly integrate frontend applications with backend services, effectively managing asynchronous operations using promises and observables.Utilize Git for version control, including change commits, branching, and merging processes.Adhere to best coding practices like SOLID principles, design patterns, test-driven development (TDD), and dependency injection (DI).Participate in product architecture discussions, engaging in code reviews and refactoring tasks when necessary.
Join a vibrant startup that has been recognized as a Great Place to Work®. At Unifonic, we are transforming business communication through innovative SaaS solutions. Our team comprises 500 enthusiastic professionals, united in their commitment to providing exceptional experiences for over 5000 customer-focused companies.We foster a collaborative and enjoyable workplace where creativity flourishes and new ideas are always welcomed. As stakeholders in our company, we are more than just a team; we are Unifones. Become part of our journey and help us make a significant impact!About the Sales Team:Our Sales team is dedicated to driving revenue while serving as trusted advisors to our clients. Comprising specialists in account management, business development, and customer success, we collaborate across departments to ensure our offerings align with customer needs. If you have a proven sales track record, excel at relationship-building, and are passionate about assisting others, we would love to have you on board.Your Role:As an Account Executive, you will remotely drive revenue growth and achieve sales targets by cultivating strong relationships with strategic clients. Your focus will be on understanding their needs and aligning them with our innovative solutions for mutual satisfaction.Your Responsibilities Will Include:Building and nurturing business relationships to expand our customer base and enhance existing partnerships while reporting relevant data.Crafting compelling sales presentations for potential clients.Monitoring activity, preparing, and maintaining sales leads and account status within our Customer Relationship Management System (CRM).Identifying key decision-makers among targeted leads and facilitating initial sales meetings.Achieving quarterly sales targets set by management.Regularly following up with current clients through phone and email to explore cross-selling and upselling opportunities.Keeping clients informed about the latest products and sales updates; managing contract renewals and maintaining detailed client records.Addressing customer issues and complaints promptly to uphold trust and satisfaction.Collaborating with a diverse team to develop effective solutions and execute closing strategies for qualified opportunities.Formulating cooperative closing strategies with sales management.
Full-time|On-site|Amman, Amman Governorate, Jordan
Join our dynamic team at Progressoft as a Mid-Level Customer Success Specialist, where you'll be the primary advocate for our clients, ensuring they receive optimal value from our innovative financial solutions. In this role, you will drive product adoption, nurture robust customer relationships, and represent the voice of the customer within our organization. Your expertise in banking and payment solutions will be integral to fostering account growth, securing renewals, and identifying upsell opportunities.Key ResponsibilitiesEstablish and nurture strong relationships with assigned clients to enhance satisfaction.Create and implement tailored customer success plans that promote product usage and client satisfaction.Develop a systematic approach to gather and act on client feedback, continuously improving the customer experience.Analyze usage metrics and proactively address any risks to client retention or expansion.Act as the primary contact for client feedback and service enhancement opportunities.Collaborate with Product, Engineering, Support, Business Development, and Marketing teams to address client needs and drive improvements.Conduct regular business reviews and strategic check-ins with clients, in partnership with Business Development.Champion customer feedback in internal discussions to influence product roadmap.Identify reference customers, collect testimonials, and facilitate customer engagement initiatives such as webinars or user groups.Utilize empathy, active listening, and relationship-building skills to cultivate long-lasting partnerships.
Full-time|On-site|Amman, Amman Governorate, Jordan
We are excited to announce an opportunity for a Senior Backend Engineer with our esteemed client. This role involves architecting, building, and scaling robust backend systems that are essential to powering various products. You will be instrumental in the design of APIs, enhancing system reliability, and advocating for backend best practices. Collaboration will be key as you work closely with product, frontend, and data teams to deliver comprehensive solutions that align with our client's mission.Key ResponsibilitiesLead the design, development, and optimization of backend systems and APIs.Establish and uphold backend engineering best practices, coding standards, and architectural guidelines.Mentor and nurture backend engineers, promoting technical excellence and career development.Work in tandem with product managers, frontend developers, and data/ML teams to define requirements and implement scalable solutions.Ensure high performance, reliability, and security of systems at scale.Champion continuous improvement in CI/CD processes, monitoring, and observability.Engage in strategic technical roadmap planning and system design discussions.Investigate and incorporate emerging technologies to boost backend efficiency and innovation.
Full-time|On-site|Amman, Amman Governorate, Jordan
Location: Amman, Jordan (with opportunities for travel across the GCC & MENA) Reports to: MENA CEO Experience: 10+ years Company: Rainmaking & Startupbootcamp MENA About Rainmaking & StartupbootcampRainmaking & Startupbootcamp stand as pioneers in the global innovation landscape, specializing in venture building and ecosystem enablement. We collaborate with governments, corporations, and startups to conceptualize, launch, and expand innovation programs and venture studios that create significant impact.Throughout the MENA region, we have forged partnerships with leading organizations in Saudi Arabia, UAE, Oman, Kuwait, Egypt, and Jordan, shaping ecosystems and nurturing the next generation of startups.We are currently seeking a Programs Director to oversee our program delivery and operations across MENA. This role combines strategic vision with hands-on leadership, ideal for an individual who excels in dynamic settings, enjoys tackling complex challenges, and is adept at managing multiple teams and programs within the region.
Join egisgroup, a leader in innovative design solutions, as a Senior Interior Designer. In this role, you will leverage your extensive experience and creative vision to deliver exceptional design projects that enhance spaces and elevate user experiences.
We are seeking a dedicated and experienced Housekeeping Supervisor to join our team at Accor Hotels in Amman. In this key role, you will lead and manage the housekeeping department, ensuring that our guests receive the highest standards of cleanliness and comfort. You will be responsible for supervising housekeeping staff, coordinating cleaning schedules, and maintaining inventory of cleaning supplies.As a Housekeeping Supervisor, you will play a crucial role in creating a welcoming environment for our guests while upholding the reputation of our esteemed hotel brand. Your leadership will ensure that our housekeeping team meets and exceeds performance expectations.
Full-time|On-site|Amman, Amman Governorate, Jordan
About the RoleJoin our dynamic team as an Engineering Manager (Backend) at a rapidly expanding, product-focused technology company that is making waves in the consumer tech and food delivery industries.This role uniquely blends people leadership with hands-on technical influence. You will be responsible for leading and nurturing a talented backend engineering team, collaborating closely with Product, Mobile, Design, QA, and DevOps to create scalable, high-quality solutions. The ideal candidate possesses extensive backend knowledge, strong architectural insight, and a genuine enthusiasm for developing and mentoring high-performing teams.Key ResponsibilitiesGuide, mentor, and cultivate the growth of a backend engineering team, assisting in their technical and career development.Work collaboratively with Product, Design, Mobile, and QA teams to deliver robust, scalable solutions.Oversee backend technical planning, architectural decisions, and code quality standards.Strike a balance between immediate delivery demands and long-term technical vision and scalability.Conduct regular one-on-one meetings, performance evaluations, and career development discussions.Promote a culture of collaboration, accountability, innovation, and continuous improvement.Manage team capacity, recruitment strategies, and resource distribution.Encourage and uphold engineering best practices, including CI/CD, code reviews, and automated testing.Collaborate with leadership to align backend technical projects with overarching business goals.
