IT Helpdesk Analyst at CertifyOS | Pune

As a Level 2 Technical Support Analyst at EVERSANA, you will be an integral part of our Digital & Technology team, dedicated to enhancing operational efficiency and providing expert technical support. Your primary responsibilities will include:Technical Support Operations:Creating and maintaining precise technical configurations within our configuration tool.Overseeing the claims investigation process and associated tools.Owning operational reporting metrics, performing root cause analysis on performance issues, and serving as the primary knowledge resource for current business operations.Ensuring that delivered solutions comply with established business operations Service Level Agreements (SLAs).Providing support and technical solutions to uphold an effective operating service model.Generating and analyzing reports.Resubmitting claims as needed.Managing files and providing ongoing support.Proactively monitoring dashboards and alerts.Cross-Functional Collaboration:Communicating professionally and effectively with users, stakeholders, and technical teams to identify issues and deliver effective solutions.Providing regular updates on operational performance, incident trends, and ongoing initiatives during team and stakeholder meetings.Continuous Improvement & Governance:Maintaining support documentation, knowledge articles, and standard operating procedures to ensure consistent service delivery.Vendor & Partner Alignment:Engaging with partners and vendors as necessary to resolve and escalate issues.Maintaining updated contact information.Raising tickets with vendors and taking appropriate action post-investigation.

Primary ResponsibilitiesTechnical Support OperationsDeveloping and sustaining technical configurations and their prerequisites within our configuration management tool.Overseeing the claims investigation process alongside the necessary tools.Taking ownership of operational reporting metrics, conducting root cause analysis on performance, and serving as the primary knowledge resource for current business operations.Ensuring that delivered solutions align with the required business operations Service Level Agreements (SLAs).Offering support, technical solutions, and expertise to maintain a robust operating service model.Generating and executing reports.Resubmitting claims when necessary.Managing files and providing associated support.Proactively monitoring dashboards and alerts. Cross-Functional CollaborationEngaging professionally and effectively with users, stakeholders, and technical teams to identify issues and provide solutions.Delivering regular updates regarding operational performance, incident trends, and ongoing initiatives during team and stakeholder meetings.Continuous Improvement & GovernanceMaintaining support documentation, knowledge articles, and standard operating procedures.Vendor & Partner AlignmentCommunicating with partners and vendors as necessary to resolve and escalate issues.Maintaining up-to-date contact information.Raising tickets with vendors and taking corrective actions post-investigation.

About Spotnana Technology Spotnana is building a Travel-as-a-Service platform to improve how people experience travel, whether for business or leisure. Our technology aims to personalize travel at scale and set new standards across the $1.6 trillion travel industry. Our company values guide how we work and grow together: Innovate for Tomorrow: We pursue excellence and lead with vision. Dedication to Quality: Accountability and agile partnerships matter to us. Unity in Diversity: We value respect, integrity, inclusivity, and ongoing learning. Role Overview Job title: Technical Support Analyst Join the Customer Experience team as a key contributor. This role suits someone who enjoys solving technical problems and working closely with others to deliver solutions. Start date: ASAP Location and Work Arrangement This position is based in Mumbai, Pune, or Bengaluru. Spotnana follows a hybrid model; expect to work from the office at least once a week as per company policy. What Makes This Team Stand Out Work on projects that support Spotnana's growth and success. Contribute to an API-first organization focused on technical innovation. Collaborate with engineers who value leadership, adaptability, and creative problem-solving. Application Process Initial call with Talent Acquisition to discuss your experience and career interests. Live virtual interview (details provided after the first call).

About OnitAt Onit, we're revolutionizing legal operations using advanced AI technology. Our state-of-the-art platform enhances enterprise legal management, matter management, spend management, and contract lifecycle processes, converting traditional manual workflows into smart, automated systems.Our team consists of bold innovators who leverage AI at the heart of our operations, empowering legal departments to be quicker, more intelligent, and strategically focused. As we expand the capabilities of our novel AI-driven platform, we seek visionary thinkers and builders eager to contribute to the evolution of legal technology.If you're passionate about impactful work, enjoy tackling complex challenges, and aspire to modernize legal team operations, we would be thrilled to connect with you.Position: Support Analyst I(Shift Timing: 6:30 PM to 3:30 AM IST) Position Summary Onit is experiencing rapid growth and we are in search of an adept Support Analyst I. This role involves providing exceptional technical support via phone, email, and online for clients utilizing Onit’s diverse product suite. We are looking for individuals who are enthusiastic about resolving issues for others, possess a technical foundation (with training provided on our products and services), and can articulate complex concepts in an accessible manner.

About CertifyOS:At CertifyOS, we are revolutionizing healthcare by providing the foundational infrastructure for next-generation provider data products. Our platform serves as the definitive source of truth for provider data, ensuring efficiency, accessibility, and innovation in healthcare. We empower users with seamless access to actionable data across the entire healthcare ecosystem.What makes us unique? Our state-of-the-art, API-first, UI-agnostic platform excels in automating licensing, enrollment, credentialing, and network monitoring. With direct connections to hundreds of primary sources, we enhance visibility throughout the provider network management process. Our seasoned team, boasting over 25 years of collective experience at Oscar Health, is supported by renowned venture capital firms sharing our vision of a transformative healthcare cloud that eliminates barriers to provider data.At CertifyOS, we believe technology is only as good as the people behind it. We cultivate a meritocratic environment that values every voice and fosters trust, transparency, and accountability. We invite passionate individuals to join us on this exciting journey to redefine healthcare data infrastructure.Role OverviewWe are on the lookout for a dedicated Technical Support Engineer (TSE) who will adeptly resolve technical challenges faced by our customers and internal teams. This pivotal role connects the dots between customers, operations, and engineering, focusing on troubleshooting platform issues, investigating data and integration challenges, and ensuring prompt resolutions while upholding stringent SLAs.The ideal candidate will possess strong technical skills, be detail-oriented, customer-centric, and thrive in a fast-paced healthcare SaaS environment.Key ResponsibilitiesCustomer & Ticket SupportManage and oversee technical support tickets from initiation to resolution using tools like Zendesk or Jira.Investigate and rectify platform issues, data inconsistencies, automation failures, and workflow errors.Document findings, root causes, and resolutions clearly for each issue.Provide timely updates to customers and internal stakeholders to ensure transparency and confidence.Technical TroubleshootingAnalyze logs, API responses, database records, and system behavior to pinpoint root causes.Conduct SQL queries and troubleshoot effectively to resolve issues.

NielsenIQ is looking for a Junior Customer Support Analyst in Pune to help deliver responsive and reliable service to clients. This position centers on assisting customers, resolving issues, and maintaining a high standard of support. Role overview This role focuses on handling customer inquiries and troubleshooting problems as they arise. The goal is to ensure each client receives timely and effective assistance. What you will do Respond to customer questions and concerns Troubleshoot and resolve reported issues Work to create a positive experience for every client What we look for Interest in supporting and helping customers Willingness to learn and grow within customer support Strong communication and problem-solving skills

The Analyst, Customer & Product Support role at AlphaSense, Inc. centers on assisting clients and helping them get the most from the company's products. Based in Pune, this position involves direct interaction with customers and active problem-solving. Role overview This analyst supports both customers and product functionality. Typical work includes addressing client questions, investigating reported issues, and guiding users toward effective solutions. The goal is to maintain a high level of customer satisfaction with timely and accurate support. What you will do Engage with clients to understand and resolve their concerns Troubleshoot product-related issues Provide clear solutions to help customers use AlphaSense tools effectively Requirements This role suits someone who enjoys problem-solving and values strong communication. A focus on customer experience is important for success in this position.

Join teamified as an Application Support Analyst and be a part of our dynamic remote team. In this role, you will be responsible for providing exceptional support to our applications, ensuring optimal performance, and enhancing the user experience. Your expertise will help us maintain high standards of service and troubleshoot any issues that may arise.

Senior Tech Specialist, SecurityAs a Senior Tech Specialist in Security at brillio-2, you will play a crucial role in safeguarding our digital assets and infrastructure. Your expertise will guide our security strategies and implementations, ensuring the highest levels of protection against potential threats. You will collaborate with cross-functional teams to design, implement, and manage security protocols while staying abreast of the latest security trends and technologies.

The Analyst, Customer & Product Support role at AlphaSense India centers on improving customer experiences and supporting product development efforts. Based in Pune, this position works closely with both customers and internal product teams. Role overview This role focuses on analyzing support interactions and identifying ways to refine existing processes. By applying strong analytical skills, you will help maintain high service standards for clients and contribute feedback to product teams. Key responsibilities Collaborate with product teams to address customer needs and share insights. Analyze support processes to find opportunities for improvement. Work to ensure clients receive prompt, effective assistance. Location This position is based in Pune, India.

Join our dynamic team at Entrata as a Technical Support Specialist during the night shift! In this role, you will be the first point of contact for our customers, providing exceptional technical assistance and ensuring a smooth user experience. Your expertise will help resolve technical issues and enhance client satisfaction.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Technical Consultant Support Engineer. In this pivotal role, you will leverage your technical expertise to support our clients, troubleshoot complex issues, and deliver innovative solutions that enhance their operational efficiency. We are looking for an individual who is passionate about technology and committed to providing outstanding customer service.

Veeam Software seeks a Specialist Engineer for Advanced Technical Support, focused on public cloud products in Pune, India. This position centers on resolving complex technical issues for Veeam Backup solutions across AWS, Microsoft Azure, and Google Cloud environments. The role involves direct interaction with clients and internal teams to maintain high standards of customer satisfaction. Key responsibilities Troubleshoot and resolve advanced technical issues for Veeam customers via phone, email, and web conferencing. Manage escalated support cases from both Technical Support and less experienced ATS team members. Analyze problems involving Veeam products, third-party software, operating systems, networks, and applications, then recommend solutions or workarounds. Monitor support cases to ensure compliance with Service Level Agreements (SLA) and Operational Level Agreements (OLA). Update and manage assigned cases promptly, documenting all customer interactions in the CRM according to SLAs. Handle call transfers for new and ongoing support cases as needed. Maintain strong customer relationships through clear, timely communication. Collaborate with QA, R&D, Product Management, and other teams on cross-functional projects. Contribute to the technical Knowledge Base and participate in knowledge-sharing activities. Provide training and mentorship to junior engineers. Participate in department-wide pilot projects. Collaboration and impact This role works closely with colleagues across departments to build shared expertise and support continuous improvement. The Specialist Engineer also plays a part in mentoring junior staff and expanding the technical Knowledge Base.

NielsenIQ is looking for an Analyst to join the Executive Finance Support Center of Excellence in Pune. This position plays a key role in supporting the executive team with clear financial analysis and informed guidance. Role overview The Analyst will work closely with leadership to review financial data and offer actionable insights. Responsibilities include examining reports, identifying trends, and contributing to strategic planning discussions. What you will do Analyze financial data to support executive decision-making Prepare reports and summaries for leadership review Assist in shaping financial strategies by providing relevant insights Location This role is based in Pune.

At SiteMinder, we believe that the unique contributions of our employees are the driving force behind our success. We are committed to fostering diverse teams that respect and include a variety of voices, identities, backgrounds, experiences, and perspectives. This inclusive culture empowers our employees to express their authentic selves at work, fueling our innovation and revolutionizing the way we serve our customers. Together, we achieve more!What We Do…We are passionate about technology and understand that hoteliers prefer simplicity. Since our inception in 2006, we have been innovating our leading hotel commerce platform, designed to help accommodation owners find and book guests online swiftly and effortlessly.From boutique hotels to large chains, we enable travelers to book a wide range of accommodations, including igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and much more.Today, we proudly stand as the world’s foremost open hotel commerce platform, supporting over 50,000 hotels across 150+ countries with more than 130 million reservations processed annually through SiteMinder’s technology.About the Transaction Solutions Analyst (GDS) Role...In this pivotal position, you will serve as an escalation specialist for Partner Support Services and be recognized as a subject matter expert for SiteMinder’s Global Distribution System (GDS) customers. Your primary responsibilities will include providing Level-2 solutions for partner-related cases and delivering technical support, implementation, and training to our GDS and Meta customers worldwide.

Druva’s Technical Support Team helps customers resolve technical issues and maintain data protection in a cloud-driven world. This global group of engineers works together to address complex challenges and improve the customer experience. Role overview The Associate Technical Support Engineer position is based in Pune, Maharashtra, India. This role focuses on supporting Druva’s suite of products by troubleshooting and resolving technical issues for customers. The team plays a central part in ensuring clients can rely on Druva’s solutions for data resilience and management. What you will do Deliver technical support for Druva products as part of the Global Customer Support team. Work to ensure customer satisfaction and encourage long-term loyalty through effective problem-solving. Collaborate with internal teams, including Engineering, Solutions Delivery, Sales, and Product Management, to provide thorough service and support. Team and impact This role offers the chance to work with skilled engineers worldwide. The position involves learning continuously and tackling technical issues that matter to customers navigating today’s complex data landscape.

About Hevo:Hevo is an innovative, user-friendly, and robust No-code Data Pipeline platform designed to help businesses unify their data across various software for accelerated analytics.Serving over 2000 data-driven companies, including industry leaders like Postman, Zepto, ThoughtSpot, Whatfix, Shopify, and DoorDash, Hevo streamlines complex data integration tasks, allowing data teams to focus on extracting valuable insights and propelling their businesses forward.Hevo's mission is clear and ambitious: to create technology from India for the global market that is easy to adopt and accessible, empowering everyone to harness the full potential of their data.Headquartered in San Francisco and Bangalore, Hevo has experienced remarkable growth since its inception, tripling its team and expanding its customer base twentyfold in just two years. With $42 million in funding from Sequoia India, Hevo is entering a new phase of rapid growth.At Hevo, we pride ourselves on our thoughtful and collaborative problem solvers who are dedicated to making a positive impact on the lives of our customers, colleagues, and their own personal growth.If you are passionate about shaping the future of technology, Hevo is the right place for you.What You Will Do:In this role, you will ensure the successful execution of engineering processes through Jira administration, governance of reliability, automation of workflows, and data-driven reporting. You will empower engineering teams to operate with precision, efficiency, and transparency by maintaining accurate operational data, enhancing workflows, and creating dashboards for real-time insights.

Who We AreAddepar is a pioneering global data and AI platform that empowers investment professionals to translate intricate financial data into actionable intelligence. With a comprehensive view of portfolio, market, and client data, Addepar delivers AI-enhanced insights seamlessly integrated into investment and client workflows. Over 1,400 firms across nearly 60 countries rely on Addepar to manage and advise on assets nearing $9 trillion. Our open platform harmonizes with approximately 650 software, data, and consulting partners, facilitating end-to-end investment operations for firms of all sizes and complexities. Addepar proudly serves clients globally, with offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, and São Paulo.The RoleThe Technical Data Analyst will play a crucial role in executing data migration, conversion, and validation projects for Addepar's clientele, utilizing established tools and processes. The ideal candidate should possess a robust understanding of financial portfolio data, foundational Python programming skills, excellent communication abilities, and a commitment to delivering high-quality results within project timelines.

At SiteMinder, we recognize that the unique contributions of our employees drive our success. We are committed to fostering diverse teams that value and respect a variety of voices, identities, backgrounds, and experiences. Our inclusive culture empowers employees to bring their authentic selves to work, enabling us to revolutionize the hospitality industry together.About Us...Since 2006, we have been passionately innovating our leading hotel commerce platform, simplifying the process for hotel owners to attract and book guests online efficiently. Our clients range from boutique hotels to major chains, offering diverse accommodations that include igloos, castles, resorts, and more.Today, we proudly support over 50,000 hotels across more than 150 countries, facilitating over 130 million reservations annually through SiteMinder’s advanced technology.Role Overview: Customer Solutions Analyst...As a key member of our Technical Support team, you will serve as the primary link for our 33,000+ customers, ensuring they derive maximum value from our SaaS solutions. You’ll thrive in a dynamic, energetic environment, engaging with diverse teams while acquiring invaluable on-the-job skills. Your interpersonal skills and technical expertise will significantly enhance customer loyalty and satisfaction.In your role as a Customer Solutions Analyst, you will deliver exceptional technical support and assistance to SiteMinder customers worldwide. As the first point of contact, your contributions will uphold SiteMinder’s branding and ensure effective resolution across our suite of products and services, helping both external customers and internal teams.Key Responsibilities...Forge strong relationships with customers by providing outstanding technical and analytical support across multiple communication channels, including Phone, Email, and Chat.Proactively identify customer support needs and deliver tailored solutions.