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IT Infrastructure Engineer (RMA & Diagnostics)

NebiusMadrid, Spain
On-site Full-time

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Experience Level

Experience

Qualifications

Your Responsibilities Include:Diagnosing and resolving complex firmware and hardware issues with servers, leveraging a deep understanding of system architecture and advanced troubleshooting skills. Implementing workarounds and solutions for IT hardware challenges. Serving as a subject matter expert and escalation point for L1 and L2 technicians. Developing new processes and documentation for the IT hardware team. Collaborating with various departments to improve operational efficiency. Engaging with vendors on warranty replacements (RMA), including request creation and management. Enhancing support processes, documentation, and training materials. Requirements:Expertise in data centers and server equipment. Extensive knowledge of IT hardware with practical troubleshooting experience. Proficiency with Unix/Linux operating systems and command line tools. Experience in equipment monitoring, data analysis, and presentation. Strong sense of proactivity and responsibility. Fluency in spoken and written English. Preferred Qualifications:• Skills in repairing electronics at the component level (SMD)• Familiarity with network equipment and troubleshooting techniques

About the job

Why Join Nebius
Nebius is at the forefront of cloud computing, dedicated to empowering the global AI economy. We develop innovative tools and resources that enable our clients to tackle real-world challenges and revolutionize industries, all while minimizing infrastructure costs and eliminating the necessity for extensive in-house AI/ML teams. Our team operates at the cutting edge of AI cloud infrastructure, collaborating with some of the most accomplished and visionary leaders and engineers in the field.

Our Work Environment
With our headquarters in Amsterdam and a listing on Nasdaq, Nebius boasts a global presence with R&D hubs throughout Europe, North America, and Israel. Our diverse workforce of over 1,400 includes more than 400 highly skilled engineers, possessing extensive expertise in both hardware and software engineering, along with a dedicated in-house AI R&D team.

We are seeking a IT Infrastructure Engineer to address and resolve IT hardware issues in our data centers, as well as manage the RMA process. This role is ideal for a technical expert who operates at the intersection of various technical and operational domains.

About Nebius

Nebius is redefining the landscape of cloud computing, focusing on solutions that cater to the burgeoning AI economy. With a strong commitment to innovation and efficiency, we empower businesses to tackle significant challenges without the burden of excessive infrastructure costs.

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