About the job
Are you a tech-savvy problem-solver with a passion for supporting others? Join our dynamic team as an IT Infrastructure Engineer and play a pivotal role in strengthening our IT operations!
In this role, you will deliver expert support to our colleagues, ensure the integrity of critical systems, and proactively enhance and expand our infrastructure.
You will also facilitate knowledge sharing, equipping everyone with the necessary information to thrive.
Responsibilities
Act as the primary expert for resolving technical issues, providing 2nd and 3rd line support for our infrastructure and associated applications.
Collaborate with our customer-facing teams to support our client sites effectively.
Continuously monitor the IT infrastructure, swiftly identify and address problems, and conduct routine system maintenance to ensure peak performance.
Proactively recommend and implement solutions to keep our infrastructure in line with evolving business needs.
Champion knowledge sharing across the organization by managing and updating IT processes and security documentation.
Ensure compliance and security by managing IT audits and adhering to protocols and industry best practices.
Provide technical expertise and collaborate with the IT team and other relevant stakeholders on IT-related matters.
Requirements
Bachelor's degree in IT Engineering or a related field.
A minimum of 3 years of experience in Solutions Engineering or similar roles.
Experience with networking or security systems is a plus.
Strong troubleshooting and analytical skills with advanced knowledge of both software and hardware are essential.
Effective communication and collaboration skills in a multicultural environment are valued.
Fluency in English, both written and spoken, is a requirement.
Note: We understand this is a comprehensive list, and candidates come with varying levels of experience. We encourage you to apply even if you don't meet every desired skill. Our mission is a journey, and there's ample opportunity for growth along the way!

