About the job
Join Our Vision for a Connected Future.
Vix Technology stands at the forefront of public transit innovation, committed to making accessibility a fundamental standard. With over 35 years of expertise and systems in operation across more than 200 cities globally, we adopt a modular approach that seamlessly integrates diverse partners and technologies to deliver outstanding solutions. Our vibrant team of over 450 dedicated professionals, spread across 12 offices in APAC, Europe, and North America, thrives in a flexible and collaborative environment that fosters connection and excellence.
If you are driven by the desire to enhance public transportation and excel in a team-oriented culture, we encourage you to apply and help us realize a more interconnected world.
This role requires full-time, on-site attendance at our Manchester office, five days a week.
We are seeking a skilled IT Infrastructure Engineer to become a vital part of our team. Reporting to the Head of IT and located in Manchester, UK, you will play a key role in maintaining, enhancing, and standardizing our Corporate IT infrastructure. Your responsibilities will encompass the maintenance and support of internal infrastructure, networking, cloud services, and corporate applications, ensuring the operational stability of our global IT environment.
Key Responsibilities:
- Deliver technical support and troubleshooting for end-user devices, networking, and SaaS applications, utilizing a follow-the-sun support model.
- Assist IT leadership in executing group-wide IT modernization initiatives, focusing on standardization, automation, and cloud adoption.
- Provide support for corporate applications, including:
- Atlassian Suite (Jira, Confluence, Tempo)
- TeamCity and associated development tools.
- Google Workspace (Gmail, Drive, Admin Console)
- HubSpot CRM, Lucid Suite, and various other SaaS applications.
- Possess working knowledge of API integrations and troubleshooting.
- Develop, maintain, and update internal records, registers, and technical documentation.
- Engage with vendors for procurement, support escalation, and warranty issues.
- Operate within the ITIL framework, adhering to best practices for incident, request, and change management.

