About the job
d-ploy provides IT and engineering services for clients across multiple industries. The company emphasizes strong partnerships within the IT community to help clients reach their business objectives.
Role overview
This IT Onsite Support Engineer position is based in Nantong, Jiangsu, China. The role calls for adaptability, a practical approach to problem-solving, and a commitment to delivering high-quality support in an international context.
What you will do
- Deliver first- and second-level support to internal users onsite.
- Assess, prioritize, and resolve incidents and service requests efficiently.
- Log and manage tickets in the incident management system, following ITIL standards.
- Install, configure, and maintain hardware, software, mobile devices, and peripherals in the workplace.
- Perform standard installations, updates, and patching for business applications.
- Document support processes, prepare reports, and contribute to knowledge base articles.
- Collaborate with product teams, development, and other business departments.
Requirements
- Degree in IT or a related field, or an equivalent qualification.
- 2-3 years of experience in IT support, service desk, or similar positions.
- Strong analytical skills for troubleshooting technical and user issues.
- Organized, solutions-focused, and able to work independently.
- Solid technical and organizational abilities.
- Professional, friendly, and service-oriented attitude toward users.
- Clear and effective communication skills with customers and team members.
- Ability to handle multiple tasks and prioritize customer needs.
- Team player with experience in international and multicultural settings.
- Fluent in Mandarin and proficient in English, both spoken and written.
- Willingness to work onsite in Nantong.
- Valid criminal record certificate issued within the past 3 months.
Benefits
- Variety of activities, tasks, and projects.
- Fishing for Friends employee referral program.
- Opportunities for professional growth and advancement.
- Supportive, international work environment.
- Company-sponsored events.
- Competitive salary and a range of benefits.
Is IT in your DNA?
