IT Onsite Support Specialist (Mainz, German & English Required)

d-ployMainz, Rhineland-Palatinate, Germany

On-site Full-time

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Experience Level

Experience

Qualifications

Providing First and Second Level Support to internal usersAnalyzing, prioritizing, and resolving IT issues and service requests sustainablyManaging and maintaining tickets in the ticketing system following ITIL-oriented processesSetting up, configuring, and maintaining workstations (hardware and software)Installing, configuring, and administering end-user devices (clients, peripherals, mobile devices)Installing, configuring, and maintaining standard software and specialized applicationsConducting software rollouts, updates, and patchesCollaborating with product management, development, and other departmentsCreating reports, documentation, and knowledge base entries

About the job

d-ploy is a leading provider of IT and engineering solutions, with projects spanning globally, including Switzerland, Germany, the Czech Republic, Austria, the United Kingdom, and the United States.

We take pride in delivering outstanding and innovative services to numerous industry-leading clients. By fostering relationships and building trust within the IT community, we enhance the IT productivity of our clients, contributing to their success and values.

We are looking for dedicated, adaptable, and solutions-oriented individuals to join our team onsite in Mainz and become part of a dynamically growing international organization.

Join us at d-ploy!

About d-ploy

d-ploy is a trusted partner in the IT and engineering sector, recognized for our commitment to delivering innovative solutions and exceptional service to our clients across various industries worldwide.

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