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IT Operations Team Lead

AMCSLimerick
On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications:The ideal candidate will possess a robust technical background, complemented by leadership experience in IT operations. We value candidates who are not only adept at troubleshooting and automating but also passionate about mentoring others to elevate operational standards.

About the job

Empowering Sustainable Solutions Through Technology

 

About Us:

AMCS is a prominent sustainability software provider based in Ireland, with a global footprint that includes offices across Europe, the USA, and Australasia. Our talented workforce of over 1,300 professionals spans 22 countries, all dedicated to creating innovative technology solutions aimed at achieving a carbon-neutral future.

 

Our Mission:

We offer cutting-edge SaaS solutions designed to enhance efficiency and promote sustainability in resource-intensive sectors. With more than 5,000 clients in 23 countries, our Performance Sustainability software provides tangible solutions that improve profitability while fostering environmental resilience worldwide.

 

Culture and Values:

At AMCS, we go beyond mere employment; we provide a platform for career growth within a dynamic organization that is continually evolving and redefining work practices to yield positive impacts on our environment. With our roots firmly established in Ireland, we maintain a start-up mentality that thrives on connectivity—connecting our work, our clients, our colleagues, and our community, thereby cultivating an environment rich in collaboration, openness, and creativity.

 

Position Overview:

We are seeking a hands-on IT Operations Team Lead to manage a team of engineers while maintaining a strong technical focus. In this role, you will serve as the primary escalation point for intricate issues, spearheading operational excellence and executing infrastructure and security projects across the EMEA region.

 

Key Responsibilities:

  • Serve as the senior escalation point for complex incidents, driving root cause analyses, defining permanent solutions, and implementing lessons learned through documentation and process enhancements.

  • Own technically challenging problems, overseeing them from investigation through resolution and follow-up.

  • Lead technical workstreams for initiatives such as office relocations, network and firewall upgrades, cloud enhancements, and integrations of acquired companies.

  • Collaborate with vendors, internal stakeholders, and IT teams to implement changes safely and effectively.

  • Enhance platform reliability and performance through proactive monitoring, automation, patching, and established operational processes.

  • Partner with the Information Systems team to ensure audit readiness and evidence capture in line with ISO27001, SOC, and internal control frameworks.

About AMCS

AMCS is a leading provider of sustainability software solutions, dedicated to facilitating a carbon-neutral future through innovative technology. With a global presence and a diverse workforce, we empower industries to enhance efficiency and sustainability.

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