IT Operations Technician II

hiive seeks an Associate, Operations Strategy to support ongoing improvements in how the company functions. This position is based at the Vancouver, BC headquarters. Key responsibilities Collaborate with teams throughout the business to review and evaluate current operational processes Identify ways to boost efficiency and overall effectiveness Assist with implementing new solutions that align with hiive’s strategic direction This role offers the opportunity to influence both day-to-day operations and the company’s long-term approach.

Join Kaseya as a Principal of Strategy & Operations in Vancouver, British Columbia. In this pivotal role, you will lead strategic initiatives that drive operational excellence and enhance business performance. You will collaborate with cross-functional teams to identify opportunities for improvement, implement best practices, and ensure alignment with our organizational goals.

Please be aware that Monks will never ask for payment or bank account details during the recruitment process. As we expand our teams, we encourage you to remain vigilant against fraudulent job postings or recruitment activities that might misuse our company name and information. Protect your personal information throughout any recruitment process. While we may reach out to potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).About the RoleWe are in search of a dynamic and strategic Senior Manager, Media Strategy and Operations who will lead the planning, execution, and optimization of our marketing campaigns. In this pivotal role, you will work closely with Product Marketing Managers, agencies, and cross-functional teams to craft detailed campaign briefs, oversee media initiatives from start to finish, and ensure alignment with our business objectives. You will play a crucial role in analyzing campaign data, sharing insights, and steering future strategies. The ideal candidate will possess robust project management skills, a data-driven approach, and a strong focus on enhancing processes to increase efficiency and impact.Responsibilities:Collaborate closely with Product Marketing Managers (PMMs) to create strategic campaign briefs, offering best practices on paid media, social, creative tactics, platform functionalities, and audience-centric strategies.Oversee the complete project management of media-related initiatives, ensuring timely execution and alignment with objectives.Facilitate cross-functional collaboration to convert briefs into actionable media recommendations.Engage proactively in agency status calls, providing strategic insights and performance updates.Examine campaign data and communicate findings effectively to clients and internal teams, driving informed decision-making and optimizations.Ensure the accuracy and completeness of data in asset trackers to support smooth campaign execution.Identify and implement opportunities for process enhancements, standardization, automation, and documentation to improve operational efficiency.

Role Overview Beedie is hiring an Operations Associate in Vancouver, BC. This position supports daily operations and helps improve processes across the team. The role calls for someone who notices details, takes initiative, and cares about delivering reliable service.

Join OpenTable, a leader in the restaurant industry with over 25 years of experience and millions of diners, as we strive to empower restaurants and enhance the dining experience. Our innovative technology allows restaurants to focus on their team, guests, and profitability, while diners can effortlessly discover and book the perfect dining venue for any occasion.At OpenTable, every team member makes a meaningful contribution to our mission. You will be part of a diverse global team, committed to fostering a culture of hospitality and care.The Senior Manager of Revenue Strategy & Operations plays a pivotal role in supporting various sales and service programs, initiatives, and analytics. Ideal candidates will have a robust background in data manipulation to identify trends and provide actionable recommendations. This role collaborates across multiple departments, including executive leadership, sales, marketing, finance, product, and data engineering, to design, implement, and optimize business strategies. By delivering data-driven insights to our stakeholders, you’ll help shape both short- and long-term strategies and action plans. A strong understanding of data integrity, efficient processes, and insightful reporting is essential.As a Senior Manager, you will possess a comprehensive understanding of the OpenTable Sales and Services organization or the ability to quickly learn. Navigating the dynamics of various roles and reporting structures within the business is crucial. Exceptional communication, project management, and data analysis skills are required, along with proficiency in Salesforce, reporting tools like Preset, SQL queries, and a finance or analytics background.

At Hiive, we are transforming the way private companies and their shareholders access liquidity. Our institutional-grade platform connects buyers, sellers, and issuers to streamline secondary transactions in venture-backed, pre-IPO companies, bringing efficiency, transparency, and standardization to a previously opaque asset class.Recognized as one of Canada’s fastest-growing companies and supported by leading U.S. investors, Hiive is a profitable and well-capitalized firm dedicated to building a high-performance team to meet rising demand and explore new market opportunities.Curious about what it's like to work at Hiive? Visit our careers page and discover how you can grow with us!As the Director of Revenue Operations, you will design and implement the go-to-market systems for a company on the verge of significant growth. We are looking for a driven, strategic, AI-savvy leader with a strong growth mindset and a proven history of building and scaling a top-tier GTM Ops, Sales Ops, or Revenue Ops function within a dynamic startup or an innovative financial services firm. This is an exceptional opportunity to make a lasting impact in a rapidly changing industry.In this role, you will be instrumental in strategizing, building, and leading the infrastructure that supports our high-performing GTM teams. You will collaborate closely with our executive team, directly shaping our go-to-market strategy and execution. Your systems-oriented approach will be vital in developing a seamless, scalable, and data-driven revenue engine that elevates Hiive to new heights.

At Serve Robotics, we are transforming urban mobility with our innovative sidewalk robot designed to streamline deliveries, reduce street congestion, and enhance accessibility for local businesses.Our fleet has been successfully serving communities in cities such as Los Angeles, Miami, Dallas, Atlanta, and Chicago, bringing a unique touch to commercial deliveries. We seek passionate individuals to help elevate robotic deliveries from a novel concept to a common service.Who We AreWe are a team of experienced professionals in software, hardware, and design, working collaboratively to create solutions that address real-world challenges. By harnessing the power of robotics, machine learning, and computer vision, we focus on delivering an exceptional user experience. Our diverse and agile team believes in solving complex problems through collaboration and mutual respect.Job OverviewAs a Field Operations Associate, you will be instrumental in ensuring the seamless operation of our autonomous delivery robots. While our robots are designed for independent operation, your expertise will be vital during situations that require human intervention, such as navigating around unforeseen obstacles or troubleshooting technical issues.In this hands-on position, you will assist robots in the field, conduct light maintenance tasks like cleaning sensors, and ensure timely and safe delivery completion. Your proactive problem-solving skills and on-the-ground support will help reduce service interruptions and safeguard our equipment. Additionally, you will document incidents and share insights that contribute to enhancing our technology and operational processes.You will work closely with various teams across operations, engineering, and customer support, managing robot deployments, escalating technical issues, and supporting safety and training initiatives.Job DutiesEnsure field readiness by supporting robots and facilitating timely responses to operational needs.Aid in deployment processes, including preparation, inspection, cleaning, and placement of robots.Maintain clear communication while tracking, documenting, and resolving escalation tickets.

Role overview hiive seeks an Associate Director of Go-To-Market (GTM) Systems to shape and implement the company’s market-facing systems. This Vancouver-based leader will drive the development of GTM systems and collaborate with teams throughout the organization. What you will do Design and launch systems that enable go-to-market strategies Partner with cross-functional teams to refine GTM processes Ensure GTM systems align with business objectives and priorities Requirements Strategic approach and experience with technology-based solutions Solid grasp of market dynamics Proven ability to collaborate across departments

Join our dynamic team as a Senior Marketing Strategy Analyst at Kaseya, where you'll play a pivotal role in shaping our marketing initiatives. We're looking for a strategic thinker with a passion for data-driven decision-making and a knack for analyzing market trends. In this role, you'll collaborate with cross-functional teams to develop and implement effective marketing strategies that align with our business goals.

Klue is seeking a Revenue Operations Manager in Vancouver, British Columbia. This position centers on refining business operations to support company growth. The Revenue Operations Manager partners with teams across Klue, working to align efforts and strengthen revenue outcomes. Key Responsibilities Work with various departments to coordinate and improve revenue-related processes Analyze business data to identify trends and recommend actions that support revenue objectives Design and implement strategies aimed at boosting operational efficiency Apply insights to inform decisions and enhance overall performance Requirements Strategic thinker focused on operational improvement Background collaborating with cross-functional teams Comfortable using data to guide business choices Skilled at spotting and acting on opportunities to increase efficiency

About Our FirmAgentis Capital Advisors is a premier global financial advisory firm, renowned for providing exceptional value and strategic counsel to our clients. Our excellence has been recognized through numerous accolades, including the 2024 P3 Awards Financial Advisor of the Year and multiple industry deal awards in 2023. We also proudly received Proximo Infra's 2022 North American Financial Advisor of the Year and IJGlobal's 2022 Judge's Choice Award. Our commitment to generating value for our clients differentiates us in the market. Agentis serves as both a sell-side and buy-side advisor across a diverse range of global transactions encompassing renewable energy, digital infrastructure, transportation, and public-private partnerships. Our clientele includes top-tier infrastructure funds, pension funds, contractors, and government entities.As a division of Agentis Capital Partners, our firm is part of a cohesive platform that spans four key business segments: Agentis Capital Partners (principal investments), Agentis Capital Advisors (financial advisory and asset management), Agentis Capital Mining Partners (mining advisory), and Agentis Capital Markets (capital markets).The RoleWe are seeking a dynamic Business Operations Consultant to join our Operations team and collaborate closely with senior leadership. This pivotal role involves identifying and implementing strategies to help the company achieve its objectives, enhance employee performance, and execute improvement initiatives. You will work directly with the COO and Operations Manager, playing a crucial role in fostering a positive company culture and contributing to the firm's success. This position requires strong analytical skills, a high degree of accountability, and the capability to juggle multiple priorities in a fast-paced environment while maintaining clear and effective communication with stakeholders.Key responsibilities include:Designing, implementing, and overseeing operational projects, business processes, and IT systems to enhance efficiency and effectiveness in business operations.Facilitating the development of our workforce and team effectiveness, encompassing recruitment, training, performance management, and workforce planning.Taking ownership of and driving improvements in business processes related to recruiting, onboarding, HR programs, learning and development, and software solutions implementation (e.g., CRM).

At Hiive, we are revolutionizing how private companies and their shareholders access liquidity through our innovative institutional-grade platform. Our platform connects buyers, sellers, and issuers, streamlining secondary transactions for venture-backed, pre-IPO companies. We are committed to enhancing efficiency, transparency, and standardization in an otherwise murky asset class.As one of Canada's fastest-growing companies, backed by prominent U.S. investors, Hiive is profitable, well-capitalized, and dedicated to assembling a high-performance team to meet increasing demand and seize new market opportunities.Curious about life at Hiive? Visit our careers page to discover how you can be a part of our growth journey!In the role of Senior Analyst, Treasury and Settlement Operations, you will be instrumental in enhancing our back-office settlement processes, ensuring meticulous management of customer funds reconciliation in line with regulatory standards, and performing thorough research and analysis to optimize foreign exchange and credit facility strategies. Your contributions will include maintaining precise cash flow forecasts, aiding in investment portfolio analysis, and supporting essential treasury administrative tasks.

Step into the most vibrant store in the mall! At BoxLunch, we are on the lookout for passionate music and pop culture enthusiasts to elevate the shopping experience for our customers. As a Retail Sales Associate, you will play a pivotal role in our success by delivering exceptional customer service and ensuring fellow fans can access the merchandise they adore. Your extensive knowledge of fandoms will be invaluable as you assist in stocking and replenishing products and creating visually stunning merchandise displays, all while maintaining a keen focus on enhancing the in-store experience.

Join Abcellera as a Warehouse Operator, where you will play a vital role in supporting our logistics and supply chain operations. As a key member of our team, you will be responsible for ensuring efficient management of inventory and facilitating the smooth flow of goods through our warehouse. This is an exciting opportunity to contribute to our mission of advancing science and improving human health.

At Relay, we empower self-made business owners with a robust digital banking platform, equipping them with the tools and insights to achieve financial mastery. Our mission is to eliminate financial uncertainty, transforming cash flow into a clear resource that helps them build resilient and flourishing businesses.Exceptional customer experience for small to medium-sized businesses (SMBs) is our competitive edge, and we are making significant investments to develop a world-class Customer Experience (CX) team. As we embark on our next growth phase, we are expanding our CX Operations to scale wisely without compromising quality, continually setting higher standards for customer service.We are seeking a CX Operations Lead to oversee and enhance the operational framework of our CX organization. In this pivotal role, you will be responsible for designing and scaling systems, workflows, and data analytics that directly influence CX performance. This is a high-impact individual contributor position for someone who excels at simplifying complexity and driving operational excellence. You will collaborate closely with CX leadership, Business Operations, and Data teams to transform uncertainty into actionable operational improvements. You will take full ownership of the CX technology stack and the mechanisms that enhance efficiency, resolution quality, and AI performance.Key Responsibilities:Technology & Tooling: Lead the evolution of the CX technology stack (including Zendesk and Salesforce), focusing on workflow design, system configuration, integrations, and maintaining data integrity. Collaborate with CX leaders to tackle the most impactful operational and tooling challenges across the organization.CX Operations Strategy & Roadmap: Develop and implement a CX Operations roadmap that translates strategic goals into measurable results.Workflow Design & Automation: Design, implement, and conduct quality assurance on workflows that boost efficiency and enhance customer outcomes, including AI-enabled support processes and automation across the CX team.Cross-Functional Collaboration: Work closely with Business Operations, Data, and Systems teams to ensure CX data is accurate, interconnected, and actionable.CX Operational Excellence: Establish and document clear operational foundations, best practices, and processes that enable CX to scale as a premier organization.

aviso is hiring a Director of Infrastructure Operations to join the team in Vancouver, British Columbia. This position leads the company’s infrastructure operations, with a focus on ensuring reliability, improving efficiency, and driving ongoing enhancements. Key responsibilities Create and implement strategic plans for infrastructure operations Allocate and manage resources to meet business goals Lead, mentor, and develop the infrastructure team Work closely with other departments to align infrastructure with company objectives Apply best practices and uphold compliance with industry standards Requirements Leadership experience in infrastructure operations within a complex setting Proven ability to deliver operational excellence and maintain reliability Skilled at guiding teams and encouraging innovation Comfortable collaborating across multiple departments to achieve common goals

At Serve Robotics, we are revolutionizing urban mobility with our innovative sidewalk robot, designed to streamline deliveries, ease traffic congestion, and enhance accessibility for local businesses.Our fleet has been making a positive impact in cities like Los Angeles, Miami, Dallas, Atlanta, and Chicago, providing efficient commercial delivery services. We seek passionate individuals eager to transform robotic deliveries from a novel concept into a standard practice.About UsWe are a dynamic team of technology veterans specializing in software, hardware, and design, committed to creating the future we envision. By addressing real-world challenges with robotics, machine learning, and computer vision, we prioritize an exceptional user experience. Our diverse and agile team thrives on collaboration and mutual respect to tackle complex problems.Your RoleAs the Operations Supervisor, you will lead a dedicated team responsible for facilitating commercial deliveries using our fleet of autonomous robots. Reporting directly to the Director of Operations, your primary goal will be to inspire your team and collaborate effectively with cross-functional partners through clear communication, training, coaching, performance monitoring, and recognition. You will leverage your in-depth knowledge of operational processes to ensure your team executes their responsibilities effectively and adheres to standardized methods, driving continuous process improvements for operational scalability.Additionally, you will bridge the gap between engineering and operations, contributing to development tests and providing valuable feedback to enhance our products and services. Your multifaceted contributions will be pivotal to the organization’s success.Key ResponsibilitiesRecruit, mentor, and develop team members within your business unit to ensure efficient, customer-focused communications with internal and external stakeholders.Oversee daily operations, including management of field agents, robots, and remote operators.Conduct regular one-on-ones and provide ongoing coaching and support to team members to maintain service continuity and quality.

Join Kabam as an Associate Balance Designer, where you will contribute to creating engaging and balanced gameplay experiences for our players. In this role, you will collaborate with cross-functional teams to analyze game mechanics and player feedback, ensuring that our games deliver a fair and enjoyable experience.

At Kabam, we are dedicated to pushing the boundaries of excellence in free-to-play gaming. We seek individuals who are passionate and diverse, enabling us to excel through our collective talents. Our teams comprise a unique blend of personalities and interests, united by a collaborative spirit, a culture of fun, and an unwavering commitment to creating outstanding games. This is where your expertise comes into play.In the role of Manager of People Operations, you will report directly to the Senior Director of People Operations, Total Rewards & RMO. You will be responsible for managing, developing, and upholding operational HR policies, processes, and programs. Additionally, you will oversee People Systems such as Ceridian Dayforce and deliver critical People-related reporting and insights. With your extensive knowledge in People Operations, you will lead, engage, and mentor members of your team.This is a full-time, on-site position based five days a week at our Downtown Vancouver studio.