About the job
Location: London
Contract: 6 Month Fixed Term, Full-Time, On-Site
About Jellyfish
Jellyfish is a global digital marketing agency built on collaboration and diverse perspectives. Our teams combine technology, creativity, and data expertise to help clients succeed in the digital space. We value unique contributions and encourage open, inclusive teamwork.
Role Overview
The IT Service Desk Executive acts as the main technology advocate for our London office. This role focuses on keeping daily operations running smoothly by resolving IT issues quickly, supporting AV and video conferencing needs, and managing hardware assets. The position is full-time, based on-site, and reports to the local IT leadership.
What You Will Do
General IT Support
- Serve as the first point of contact for on-site IT support, handling hardware, software, and connectivity issues with professionalism and speed.
- Assess and prioritize helpdesk tickets for macOS, Windows, and mobile devices, escalating complex problems to senior engineers as needed.
- Set up laptops, peripherals, and mobile devices for new and current team members.
- Oversee network infrastructure on-site, including switches, Wi-Fi access points, and cabling, and coordinate with the wider IT team for escalations.
- Manage software licenses, maintain endpoint security compliance, and assist with patch management and updates.
- Support remote staff with VPN, SSO, and cloud application issues when on-site help is beneficial.
- Deliver high-quality IT support to executive and senior leadership.
Event and Video Conferencing Support
- Set up and manage AV and video conferencing for on-site events, all-hands meetings, board sessions, and client presentations.

