company

IT Service Desk Supervisor

MacDonald-Miller Facility SolutionsSeattle, Washington, United States
On-site Full-time

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Experience Level

Manager

Qualifications

The ideal candidate will possess strong leadership skills and a proven track record in IT service management. You should have experience with ITIL practices, excellent problem-solving abilities, and a customer-centric approach. A Bachelor's degree in Information Technology or a related field is preferred, along with relevant certifications such as ITIL or HDI.

About the job

The IT Service Desk Supervisor at MacDonald-Miller Facility Solutions leads the team providing IT support throughout the organization. Based in Seattle, this supervisor manages daily operations for the service desk, keeps a close eye on service quality, and helps foster strong teamwork among staff.

Key responsibilities

  • Direct the daily work of the IT service desk team
  • Uphold high standards for IT support and customer service
  • Encourage a collaborative and supportive workplace
  • Create and apply strategies to boost service desk efficiency and results

About MacDonald-Miller Facility Solutions

MacDonald-Miller Facility Solutions is a leader in the design, installation, and maintenance of HVAC systems, dedicated to providing innovative solutions and exceptional service. With a commitment to sustainability and energy efficiency, we strive to create comfortable and productive environments for our clients.

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