About the job
About Engine
At Engine, we are revolutionizing business travel by making it more personalized, rewarding, and straightforward. For years, managing travel and expenditures has been a daunting and fragmented process , we are here to change that. We believe that the future of travel should be seamless, supported by technology that enhances the customer experience at every touchpoint. This is why we are developing a platform that integrates corporate travel, a robust charge card, and modern spend management into one cohesive solution.
To bring this vision to life, we are seeking exceptional, mission-driven individuals to help redefine how businesses manage and experience travel.
Over 20,000 companies already trust Engine to support more than 1 million travelers and billions in annual bookings. Our cash flow positive business model, coupled with rapid growth, allows us to offer exclusive Engine-only rates, industry-leading rewards, and intelligent automation, enabling businesses to save money while providing world-class personalization and convenience.
Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, earning accolades such as the Deloitte Fast 500 and Built In’s Best Places to Work.
About the Role
We are in search of a highly motivated IT Service Desk Technician who is ready to make an immediate impact. This role is crucial for delivering exceptional technical support, both in-office and remotely, ensuring our team operates efficiently and effectively.
This position requires an in-office presence, and applicants must currently reside in the designated geographic location (hybrid in our Tempe, Arizona office).
Your Mission
As a member of the Engine team, you will play an essential role in a dynamic environment where innovation meets collaboration. Here’s what you will be responsible for:
- Incident and Request Fulfillment: Manage support tickets adhering to target SLAs and KPIs, ensuring optimal service for our business partners while maximizing system uptime.
- Technical Support and Consultation: Act as a trusted advisor to internal business partners, providing technical support for laptops, printers, conference rooms, office networks, and applications.
- User and Asset Management: Assist with onboarding and off-boarding of users, lead new hire training sessions, and ensure timely delivery of hardware and access.
- Collaboration & Business Tools: Serve as the go-to resource for inquiries regarding key systems such as Google and Zoom.
