About the job
MacDonald-Miller Facility Solutions is looking for an IT Service Desk Technician based in Seattle, Washington. This position acts as the first line of support for employees who need help with technology issues. The goal is to keep systems reliable so users can stay productive.
Main responsibilities
- Handle incoming requests and questions related to IT systems
- Troubleshoot both hardware and software issues
- Provide solutions that enable users to resume their work quickly
- Document problems and their resolutions as required
What will help you thrive
- Clear and patient communication
- A strong commitment to customer satisfaction
- Comfort working in a busy setting

