company

IT Service Desk Technician

MacDonald-Miller Facility SolutionsSeattle, Washington, United States
On-site Full-time

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Experience Level

Entry Level

Qualifications

We are looking for candidates with a strong technical background and excellent problem-solving skills. A Bachelor's degree in Computer Science or a related field is preferred. You should have experience in IT support, familiarity with ticketing systems, and a passion for technology. Strong communication skills and the ability to work collaboratively in a team are essential.

About the job

MacDonald-Miller Facility Solutions is looking for an IT Service Desk Technician based in Seattle, Washington. This position acts as the first line of support for employees who need help with technology issues. The goal is to keep systems reliable so users can stay productive.

Main responsibilities

  • Handle incoming requests and questions related to IT systems
  • Troubleshoot both hardware and software issues
  • Provide solutions that enable users to resume their work quickly
  • Document problems and their resolutions as required

What will help you thrive

  • Clear and patient communication
  • A strong commitment to customer satisfaction
  • Comfort working in a busy setting

About MacDonald-Miller Facility Solutions

MacDonald-Miller Facility Solutions is a leading provider of facility services and solutions, dedicated to creating efficient and sustainable environments for our clients. With a commitment to excellence and innovation, we empower our employees to deliver top-notch service and support.

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