About the job
Encora is hiring an IT Service Manager focused on software development projects. This position is based in Lima and centers on managing outsourced teams working with Java, QA, and React Native technologies.
Role overview
The IT Service Manager will oversee daily operations to maintain smooth project delivery. Key responsibilities include monitoring service levels, supporting team performance, and making sure deliverables meet quality standards.
What you will do
- Coordinate and guide outsourced development teams
- Track and enforce adherence to service level agreements (SLAs)
- Support operational continuity throughout the project lifecycle
- Ensure deliverables meet quality expectations
Requirements
- Experience managing software development projects, especially with Java, QA, or React Native
- Strong track record in maintaining operational standards and service quality

