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IT Services Technician (Level 1)

xAISeattle, WA
On-site Full-time $90K/yr - $110K/yr

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Experience Level

Entry Level

Qualifications

ResponsibilitiesDeliver first-line technical support via phone, email, or in-person for hardware, software, and network-related issues. Troubleshoot and resolve basic IT problems, including desktop, laptop, printer, and peripheral malfunctions. Assist users with software installations, account configurations, and password resets. Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation. Escalate unresolved issues to Level 2 or specialized teams with thorough documentation. Maintain and update IT knowledge base articles and self-service wikis for common issues. Perform routine maintenance tasks, such as software updates and system backups, as directed. Assist with onboarding new employees, including setting up workstations and accounts.

About the job

About xAI

At xAI, we are dedicated to developing artificial intelligence systems that can understand the complexities of the universe and support humanity in its quest for knowledge. Our team is compact yet highly driven, committed to excellence in engineering and innovation. We value individuals who thrive on challenges and possess a strong sense of curiosity. With a flat organizational structure, every member is expected to take an active role in advancing our mission. Proactivity and a commitment to excellence are rewarded, while effective communication is essential for sharing knowledge within the team.

About the Role

We are in search of a proactive and detail-oriented IT Services Technician (Level 1) to become a vital part of our dynamic IT team. This position is responsible for delivering first-line technical support for our Tutors Space, addressing basic IT issues, facilitating onboarding processes, and escalating more complex challenges to specialized IT teams. The ideal candidate is enthusiastic about technology, possesses strong problem-solving abilities, and excels in customer service.

About xAI

xAI is at the forefront of AI technology, combining innovation with excellence to build systems that can truly understand and interact with the complexities of our universe. Our team values curiosity, initiative, and a commitment to professional growth, making it an ideal place for individuals eager to contribute to groundbreaking advancements in artificial intelligence.

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