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IT Solutions Engineer in Aberdeen Area

Focus GroupAberdeen, Scotland, United Kingdom
Hybrid Full-time £40K/yr - £40K/yr

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Experience Level

Experience

Qualifications

Key Responsibilities:Directing the execution of IT projects, from minor upgrades to significant infrastructure overhauls. Being the primary expert in your specialty, managing escalations and intricate technical problems. Engineering and deploying best-practice solutions in networking, cloud, voice, or server infrastructures. Conducting site surveys, audits, and technical scoping sessions with clients. Collaborating with project managers, senior engineers, and service desk teams. Creating training materials and documentation to disseminate your expertise across the organization. Fostering enduring relationships with clients through exceptional technical service and customer support.

About the job

IT/Telco Solutions Engineer - Aberdeen

£40,000 + Van | Home-Based with Travel | Shape the Future of IT Infrastructure

Are you a dynamic IT professional who thrives on diverse challenges, enjoys resolving intricate technical issues, and seeks to work with state-of-the-art technology across various client settings? Focus Group is on the lookout for a Solutions Engineer in the Aberdeen area to enhance our expanding team in Scotland.

About the Role

As a Solutions Engineer, you will serve as the pivotal technical expert our clients depend on. Your responsibilities will include a mix of remote assistance and onsite project execution, collaborating with a range of clients from ambitious SMEs to large corporations. This position is not confined to a desk; you will lead project implementations, troubleshoot complex challenges, and mentor fellow engineers while continually growing your technical prowess.

Key Responsibilities:

  • Directing the execution of IT projects, from minor upgrades to significant infrastructure overhauls.
  • Being the primary expert in your specialty, managing escalations and intricate technical problems.
  • Engineering and deploying best-practice solutions in networking, cloud, voice, or server infrastructures.
  • Conducting site surveys, audits, and technical scoping sessions with clients.
  • Collaborating with project managers, senior engineers, and service desk teams.
  • Creating training materials and documentation to disseminate your expertise across the organization.
  • Fostering enduring relationships with clients through exceptional technical service and customer support.

Qualifications

Essential Skills:

  • Demonstrated experience in IT and Telecom support or delivery roles.
  • Expert-level knowledge in at least one of the following areas:
    • Networking: VLANs, routing, wireless technologies, Ekahau, Meraki, SonicWall, Cisco, Aruba.
    • Voice Systems: SIP, hosted voice solutions, Gamma, LG, Mitel, Avaya.
    • Server & Storage: Windows Server, Hyper-V, VMware, M365, Azure.
    • Cloud Technologies: M365, Azure, Intune, SharePoint.
  • Outstanding communication abilities and a keen eye for detail.
  • A valid UK driving licence with the flexibility for occasional overnight stays on larger projects.
  • Strong problem-solving skills and a genuine enthusiasm for remaining at the forefront of technology trends.

Desirable Qualifications:

  • Experience within a managed service provider environment.
  • Relevant industry certifications (Microsoft, Cisco, Meraki, SonicWall, Aruba).
  • Active Microsoft certifications (MS101, MS100, AZ104, AZ140).

Why Choose Focus Group?

Focus Group is a prominent Microsoft technology partner and managed service provider, supported by HG Capital. We are on a path of significant growth and are heavily investing in our team and capabilities. Joining us means being part of a vibrant culture where your contributions matter.

About Focus Group

Focus Group is a prominent Microsoft technology partner and managed service provider, supported by HG Capital. We are on a path of significant growth and are heavily investing in our team and capabilities. Joining us means being part of a vibrant culture where your contributions matter.

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