IT Support Analyst - First Level Support (m/w/d)

Role overview Jobgether is hiring a Technical Support Engineer Level 2 to join the team in Germany. This position centers on helping clients resolve technical issues and ensuring they have a smooth experience with Jobgether’s services. The role requires both troubleshooting skills and clear communication to address client concerns promptly. What you will do Respond to client support requests and diagnose technical problems Work to resolve issues efficiently, aiming for high customer satisfaction Communicate solutions clearly and follow up with clients as needed Support a positive client experience through attentive service Location This position is based in Germany.

Quantum Systems GmbH stands at the forefront of advanced UAV technology, seamlessly integrating cutting-edge flight capabilities with intelligent mission software. Our latest systems exemplify the next generation of aerial operations:Twister: A compact tactical UAV engineered for swift deployment and versatile missions.Nexus: Our fully integrated Drone Port that facilitates remote, autonomous operations with up to three Twister aircraft.Reliant: A high-end endurance platform tailored for demanding, long-range missions.These innovative solutions create a cohesive ecosystem that transforms persistent aerial capabilities. To further bolster our global support team, we are on the lookout for a Tier 2 Technical Support Engineer who possesses robust engineering knowledge to ensure the reliability and performance of our systems in the field.Your Daily Mission Includes:Governmental Support: Provide expert technical assistance to government and defense clients, guaranteeing the reliable operation of Twister, Nexus, and Reliant systems across diverse mission scenarios.Technical Ticket Management: Manage customer inquiries using Jira Service Management, create thorough documentation, and partner with R&D and Engineering to tackle complex technical issues.Flight Data Analysis: Analyze flight logs, telemetry, and diagnostic data to identify problems, confirm system integrity, and propose corrective actions.Team Collaboration: Collaborate with Customer Success, Product Management, R&D, Engineering, Support Tier 1, Sales, and Training teams to align on customer requirements, optimize processes, and enhance the overall service experience.Continuous Learning: Keep abreast of new features, components, and operational capabilities to continuously enhance your technical expertise and the quality of support.Process Improvement: Contribute to internal knowledge repositories, craft troubleshooting guides, and recommend process improvements to boost efficiency and support quality.

Join our IT Team as a Level 2 AdministratorFull-time or Part-timeThe Uhlenhaus Group is a regional network of companies dedicated to providing top-notch healthcare and nursing services.We are seeking friendly and motivated individuals to strengthen our team. While a relevant vocational training is important, your motivation and passion for the job are paramount.What We Offer:Engaging tasks that challenge your skillsDiverse training and development opportunitiesAttractive salary packageA diverse and holistic-oriented, independent roleA motivated team along with personal responsibilityAn interesting environment in a dynamic and rapidly growing companySubsidy for company pension plansEmployee sports activitiesPermanent employment contractYour Responsibilities:Administration of IT infrastructure within the realms of servers, storage, and networksArchitectural planning and expansion of backend services, including virtualizationLeading IT projects and independently executing specialized projectsConceptualizing, setting up, and designing the IT toolset (including monitoring and inventory management)Monitoring system availability and performance, including event managementSoftware distribution, including patch and update managementContributing to IT strategy and technology selection

JOIN US IN REVOLUTIONIZING THE INTERNETAt Impossible Cloud, we are driven by the mission to become Europe’s leading B2B cloud platform. Established by seasoned entrepreneurs who have previously launched a billion-euro tech enterprise, we are making significant strides in the cloud industry.Our current offerings feature cloud object storage solutions akin to AWS S3, backed by a robust go-to-market strategy that leverages our channels for rapid growth. As we expand our portfolio of cloud products, we are at the forefront of redefining the cloud landscape, merging decentralized infrastructure (DePIN) with mainstream B2B applications.Join us in this exciting journey: Together, we will innovate and elevate technological advancements and business strategies.Learn more about us here.***Applicants must possess EU citizenship or a valid permanent residence permit or EU Blue Card that permits employment in Germany. This role is based in Hamburg.**YOUR ROLEAs a Level 2 Support Engineer on our technical support team located in Hamburg, you will engage in hands-on troubleshooting for our S3-compatible object storage platform. This position entails direct communication with customers primarily through email, with occasional phone interactions, to replicate issues, analyze logs and metrics, and coordinate resolutions alongside our Engineering and Infrastructure teams. A crucial aspect of your role will involve troubleshooting integrations with various popular backup solutions and S3 client applications.

Join our dynamic team at Merge as a Technical Support Engineer where you will play a crucial role in ensuring our clients receive top-notch technical assistance. In this challenging position, you will troubleshoot issues, provide solutions, and enhance customer satisfaction through effective communication and problem-solving skills.

Join our innovative team at Segula Technologies as a Manufacturing Engineering Technical Support Specialist. In this dynamic role, you will be pivotal in enhancing manufacturing processes and providing technical support in a fast-paced environment. Your contributions will ensure the seamless operation of our engineering projects, driving efficiency and quality.

Join our dynamic team as a Technical Support Engineer at hawk in Munich! In this pivotal role, you will be responsible for delivering exceptional technical support and troubleshooting for our innovative products. Your expertise will ensure our customers receive timely and effective solutions, enhancing their overall experience with our offerings.

Join Chainguard as a Technical Support Engineer in EMEA, where you will play a pivotal role in helping our clients navigate and utilize our cutting-edge security solutions. In this fully remote position, you will leverage your technical expertise to troubleshoot issues, provide exceptional customer service, and enhance user experience.Your contributions will directly impact our mission to secure the software supply chain, making it safer for everyone. We are looking for a proactive problem-solver passionate about technology and dedicated to providing top-notch support.

Berlin, On-site · Full-time €70,000-€90,000 + equity⏰ Full-timeOverviewAt Kombo (YC S22), we are revolutionizing the way engineering teams integrate their HRIS, ATS, and Payroll systems by developing a unified API that saves hundreds of hours of work. We are currently seeking a dedicated Technical Support Engineer to deliver outstanding technical support to our expanding client base, troubleshoot complex integration challenges, and contribute to building the backbone of our customer support system. In this role, you will act as the crucial technical liaison between our clients and our product and engineering teams.About KomboKombo is pioneering a unified API solution for HR, payroll, and recruitment systems. By enabling companies to integrate once with our platform, they gain immediate access to over 160 different systems, effectively simplifying the complexities of various data schemas, authentication methods, and API peculiarities.Since our time in Y Combinator in 2022, we have:Secured over $30M in funding from Y Combinator, Acadian Ventures, 468, and other investors.Achieved over $10M in annual recurring revenue (ARR) with a rapidly growing customer base.Scaled to process data for 10% of Germany's workforce.Expanded our team to over 50 members across two offices.As a global company with headquarters in New York City and Berlin, we proudly represent over 20 nationalities within our team.Why Support at Kombo is EssentialWe place a premium on exceptional support for our customers, as we believe it is a key competitive advantage. Our commitment to outstanding customer service has led us to win G2 badges for best support in our category and regularly receive accolades from customers who regard our support as the best they have experienced across all products.

About Us:At sereact, we are pioneering advancements in robotics, creating intelligent systems that empower robots to perceive, analyze, and interact with the physical world. Our innovative technology bridges the automation challenges faced by traditional systems, transforming the landscape of industrial operations in warehouses and factories. Join us on our mission to revolutionize the way manual tasks are accomplished, and collaborate with us to shape the future of robotics.Position Overview:We are looking for a dynamic, tech-savvy Technical Support Engineer to become a key member of our fast-growing AI robotics startup. In this role, you will deliver outstanding technical support to our clients, ensuring efficient operation and quick resolution of any technical challenges associated with our robotic systems deployed across Europe. You’ll utilize tools such as SSH, Docker, and Python to remotely access and troubleshoot robotic units, guiding customers through structured problem-solving processes, while collaborating with internal teams to tackle complex hardware and software issues.Your Key Responsibilities:Customer Support:Deliver first-line technical assistance for our advanced AI robotics solutions.Act as the primary contact for customers, providing technical support characterized by effective communication, active listening, and empathetic problem-solving to ensure an exceptional customer experience.Diagnose and fix hardware and software issues using SSH, Python, Docker, and other relevant tools.Work collaboratively with internal and external teams to resolve intricate technical challenges.Escalate unresolved issues and ensure prompt resolution by consulting with specialized teams.Serve as an on-call support resource during designated shifts to handle urgent customer concerns.Optimization:Contribute to our knowledge base and tools, enhancing a collaborative and learning-oriented work environment.Maintain precise records of incidents, solutions, and customer interactions.Identify recurring issues and participate in initiatives aimed at product and process enhancements.Lead the development of platform improvements, including ticketing systems, customer dashboards, and debugging tools.

Join our dynamic team at Nagarro as an Associate Staff Engineer specializing in Technical Support. In this fully remote role, you will leverage your technical expertise to assist clients with troubleshooting and resolving software issues, contributing to the overall success of our innovative solutions.

Seeking Variety Instead of a Mundane Call Center Routine? Join Our Team!We are on the lookout for a motivated individual who enjoys assisting our customers with queries related to our return systems for beverage containers. Whether you possess prior experience or are new to the field, your enthusiasm and technical curiosity are what matter most to us!Your Role:You will serve as the primary contact for our retail customers, addressing their technical inquiries via phone or through our ticketing system.Diagnose technical issues and develop effective remote solutions.Provide telephone support to our service technicians from our central office.Ensure customer satisfaction through prompt, knowledgeable, and solution-focused guidance.What Awaits You:No Boring Routine! With varied responsibilities (1st Level for general inquiries, 2nd Level for in-depth technical support and problem-solving), every day presents new challenges. Monotony? Not here!Comprehensive Onboarding, supported by a dedicated onboarding partner to ensure your smooth transition into our team.We operate on a 4-shift schedule: 7 AM to 4 PM, 8 AM to 5 PM, 10 AM to 7 PM, or 11:30 AM to 8:30 PM – offering you ample flexibility for your life.

Join our team at Revalize as a Technical Customer Support Representative, where you will deliver exceptional software support to our clients throughout Germany. As a second-level support professional, you will engage with customers to resolve complex issues and enhance their experience with our proprietary software, PRO.FILE.Key Responsibilities:Deliver outstanding customer service to Revalize clients and colleagues, demonstrating our core values in every interaction.Address incoming inquiries and challenges related to the PRO.FILE software, ensuring timely and effective support.Assess, categorize, and prioritize user issues for swift resolution, maintaining a high level of customer satisfaction.Reproduce technical issues and develop test cases within intricate software environments.Follow established documentation and customer service guidelines to maintain consistency.Resolve support queries and escalate complex issues as necessary to ensure a seamless user experience.Contribute to the knowledge base by authoring and refining articles, FAQs, and documentation related to Revalize software.Perform various support activities, including software installations and application configurations.

Are you passionate about technology and helping others? Join Somfy Group as a Technical Support Representative. In this role, you will provide exceptional support to our customers, assisting them with technical inquiries related to our innovative home automation products. Your expertise will ensure that customers receive timely and effective solutions, enhancing their experience with our brand.

Join our team as a dedicated and responsible Technical Customer Support Specialist (m/f/d) to enhance our internal IT support and customer care services.We are a digital consulting firm serving clients across Germany, providing almost entirely digital support from our office in Wittlich, except for a few live events each year.No technical (IT) experience? Career changer?No special prior knowledge is required, but comfort in engaging with others, even via video calls, is essential.The key to succeeding in this role is a friendly, open, and direct approach combined with a service-oriented personality.In this position, you will be the point of contact for both employees and clients regarding technical inquiries.Our structured onboarding process follows a well-defined plan aimed at efficiently preparing you for your responsibilities in technical customer support, regardless of previous work experience. However, a basic affinity for technology is expected. We anticipate motivation and a strong commitment during your direct interactions with our team and clients. The typical onboarding period lasts 1-2 months, during which you will familiarize yourself with the tools and systems we use.Key Responsibilities:Providing First-Level Technical Support for our internal team and external clientsManaging and maintaining customer access to our training portal, including conducting technical onboarding sessionsPerforming technical troubleshooting for the tools we utilize (e.g., Zoom, Messenger, Microsoft 365, internal platforms)Conducting technology checks for video calls with clients during digital eventsMaintaining and enhancing digital processes using tools such as Zapier, PowerAutomate, Jotform, etc.Providing technical support during events (e.g., lighting, recording, presentation)We are seeking individuals who want to make a difference and grow with us. As a family-oriented company, we value collaboration and professional development.

Role Overview insiderone is hiring a Technical Support Specialist in Berlin. This role focuses on helping clients resolve technical issues and answering product questions. The goal: smooth user experiences for a diverse group of customers. What You Will Do Troubleshoot technical problems for clients Respond to product-related inquiries Work closely with a support team to deliver reliable service Help ensure clients get the most out of insiderone’s products Location This position is based in Berlin, Germany.

We are seeking a dedicated and skilled Team Lead for 3rd Level Support to join our dynamic team at Bosch Group in Gunzenhausen. In this pivotal role, you will lead a talented group of support professionals, ensuring exceptional service delivery and resolution of complex technical issues.Your responsibilities will include mentoring team members, managing escalations, and collaborating with cross-functional teams to improve support processes. If you have a passion for technology and leadership, this is your opportunity to make an impact!

Join Intralot as a Technical Support Specialist!(based in Hamburg, Germany)Your Role:As a Technical Support Specialist, you will become an integral part of our support operations team, dedicated to assisting clients within the German lottery and sports betting sectors. Your responsibilities will encompass providing both 1st and 2nd line support in a complex and regulated environment, ensuring exceptional service that meets the stringent SLAs and compliance requirements prevalent in Germany.What You’ll Do:Serve as the primary local contact for customer technical issues, conducting on-site troubleshooting and escalating intricate cases as necessary.Maintain clear, professional communication with customers in both German and English, delivering timely updates and resolution analyses.Collaborate with headquarters teams to resolve advanced technical inquiries, report outstanding issues, and ensure customer satisfaction remains high.Oversee technical documentation and translations (e.g., LOTOS O/S Platform, change requests), ensuring accuracy in both German and English.Assist in managing small to complex projects, including Change Requests, ensuring timely reporting, communication, and task tracking.

Join PolyTALENT as we support a rapidly growing partner in Triptis in filling the key position of Technical Sales Support (m/f/d).BenefitsComprehensive and intensive onboarding to familiarize you with the respective tasks, operational processes, and structures.Attractive and performance-oriented compensationCompany pension schemeBonus and special payment opportunitiesBike leasing optionsMonthly fuel or gift vouchersFree beverages available during working hoursEnjoy working in a dynamic team (35 employees) with flat hierarchies and a pleasant working atmosphereRoom for personal development and creative freedomA challenging and exciting area of responsibilityResponsibilitiesHandle customer inquiries in pipeline and plant construction, calculating and preparing appropriate offers based on those inquiries.Manage technical customer support throughout the entire sales process and independently organize follow-up on offers.Maintain existing customer relationships while expanding the client base through targeted acquisition of new customers.Coordinate appointments for the field sales team.Assist in creating sales documents and in the execution of trade fairs and other sales activities.ProfileA successfully completed degree in Environmental & Supply Engineering, Mechanical Engineering, or Process Engineering.Or a completed vocational training as a state-certified technician in a relevant field or equivalent technical qualification.Relevant professional experience in calculation and offer preparation, order processing, and customer support in pipeline, plant, or metal construction and related fields.A passion for sales work and customer interaction.A self-reliant, structured, and responsible work style.A confident demeanor and enjoyment of teamwork.