IT Support Associate

Galaxy Digital Services stands at the intersection of digital assets and data center infrastructure, building solutions for finance and artificial intelligence. The company’s institutional platform covers trading, investment banking, asset management, staking, self-custody, and tokenization technologies. Galaxy also invests in and operates advanced data centers to support AI and high-performance computing, focusing on scalable energy and computational resources in the U.S. Under CEO Michael Novogratz, the team brings together deep cryptocurrency knowledge and institutional experience. Offices span North America, Europe, the Middle East, and Asia, with headquarters in New York City. For more about their work, visit www.galaxy.com. Our values Pursue Excellence. Be Selective to Enhance Effectiveness. Stay Aligned While Being Independent. Express Disagreements Openly. Foster Independent Decision-Making. Assemble Exceptional Teams. Role overview The Production Support Engineer Associate role focuses on supporting mission-critical software systems for Galaxy Digital’s cryptocurrency business lines in London. This includes trading, risk, and settlement operations. The position is well suited for candidates with experience in financial services, though this is not required. What you will do Deliver client support for digital asset systems Troubleshoot and resolve complex technical issues Work closely with development teams to implement solutions Help ensure the stability and performance of trading and settlement platforms Requirements Experience in production support or a related technical field Background in financial services is preferred Strong problem-solving and communication skills

About the Role Wabtec Corporation is hiring a Product Support Engineer in London. This position connects customers with technical solutions, supporting the performance and reliability of Wabtec products. What You Will Do Diagnose product performance issues and identify root causes Develop and implement solutions to technical problems Work with cross-functional teams to improve product features and reliability Support customers to ensure a high level of service and satisfaction Who Succeeds in This Role This role suits someone who enjoys solving technical challenges and values strong customer relationships. Curiosity about technology and a focus on practical results are important here.

Samsara is seeking a Product Support Engineer based in London (UK2). This position centers on assisting customers with technical questions and troubleshooting issues related to Samsara's products. What you will do Provide technical support and guidance to customers using Samsara's solutions Help clients resolve product-related issues and maximize the value they receive Work with a range of customers and address a variety of technical challenges Role highlights Opportunity to develop expertise in Samsara's products and services Engage directly with customers to solve problems and answer technical questions

At Marqeta, we are redefining the way money moves. As pioneers in embedded finance, we are part of a market opportunity valued in the trillions. Our card issuing platform empowers businesses with unparalleled flexibility and real-time control for issuing cards, authorizing transactions, and managing payment operations effectively. We proudly support well-known brands in the new economy, including Block, Cash App, Affirm, Instacart, DoorDash, Uber, and Walmart. This is a unique opportunity to collaborate with innovators globally and help unlock equitable financial access for everyone.Position Overview:The Senior Production Support Engineer role within our European team is essential to enhancing the customer experience at Marqeta. We are committed to delivering top-notch support and service to our clients. In this role, you will be instrumental in addressing the technical needs of our customers.Your Impact:Configure environments and controls effectively.Collaboratively troubleshoot as customers integrate with our platform, guiding them through technical documentation and identifying root causes of issues.Deliver exceptional support to our customers:Address inquiries through tickets, emails, and other communication channels.Take ownership of inquiries, issues, and escalations.Conduct problem-solving, diagnosis, root cause analysis, and develop corrective action plans for identified issues.Work cross-functionally to resolve issues and enhance customer care.Become a product expert in Marqeta.Assist in monitoring production transaction volume, functionality, capacity, and performance metrics.Respond to alerts and analyze data trends that impact customers.Coordinate and execute internal projects aimed at improving the support process.Proactively monitor and optimize issuer resolution, implementing corrective action plans as necessary.Engage with Product, Engineering, and Technical Operations teams to provide feedback on production support-related challenges and improvements.Provide on-call support during rotations and for escalations.Advise new customers on technical solutions that align with their business needs, balancing best practices with regulatory constraints and platform evolution.Guide customers through technical documentation during integration, assessing error root causes collaboratively.Offer feedback to product, engineering, design, and development teams to enhance customer experience.

About PMGRecognized as one of the Ad Age Best Places to Work for 11 consecutive years and featured in Fast Company Best Workplaces for Innovators since 2022, PMG is a pioneering global marketing services and technology firm dedicated to empowering individuals and brands to realize their full potential. Our commitment to collective achievement drives us to leverage innovative business strategies, creative solutions, data insights, and our proprietary operating system, Alli, in delivering exceptional digital experiences and media strategies.With a diverse team of over 900 professionals worldwide, we collaborate with leading brands such as Apple, Nike, Sephora, and more, executing campaigns across more than 85 countries.Your RoleAs a Technical Product Support Engineer III at PMG, you will play a pivotal role in enhancing the user experience of our proprietary platform, Alli. Collaborating with product managers, engineers, and technical operations teams, you will ensure that every support interaction is seamless, informative, and solution-focused.You'll connect with various teams across the organization—from media teams executing campaigns to developers implementing new features to client strategy partners utilizing the platform's insights. Your ability to translate user inquiries into actionable insights and improvements will be vital in bridging the gap between users and developers.If you are passionate about solving technical challenges, leveraging feedback for enhancements, and helping others achieve success, you will thrive as a Technical Product Support Engineer III.Key ResponsibilitiesAct as the primary contact for platform support, troubleshooting technical issues, answering inquiries, and ensuring users leave with clear understanding and confidence.Manage and enhance support workflows within our service desk, optimizing intake forms, ticket routing, and SLAs to ensure efficient resolution processes.Collaborate with product, engineering, and operations teams to escalate complex issues, conduct root cause analysis, and initiate ongoing platform improvements.Develop and maintain automation solutions and self-service tools to empower users in resolving common issues swiftly and independently.Utilize dashboards and reporting tools to monitor performance and identify areas for enhancement.

Join Pylon Labs and Shape the Future of B2B Post-Sales!At Pylon Labs, we are revolutionizing B2B post-sales support with our comprehensive platform that harnesses conversational data and advanced intelligence to empower our clients to manage their operations in real time.Supported by renowned investors like a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1000 companies, including Linear, Cognition (creators of Devin), Modal Labs, and Incident.io. We are also featured on the Enterprise Tech 30 List.Your RoleThis position starts as an individual contributor role, with growth opportunities into a team lead or management position as we expand in the EMEA region. You will act as the primary support contact for our European clients — managing issues from start to finish, becoming a product authority, and establishing best practices for exceptional support in this area.Location: Initially remote for a few months, transitioning to in-office at our East London office upon its opening. We seek candidates who are based in or willing to relocate to London.Your ResponsibilitiesAddress customer inquiries regarding our products across various topics.Create and revise knowledge base articles, including troubleshooting guides and feature explanations.Utilize Pylon's support tools, provide feedback, and help shape product development.Collaborate closely with product and engineering teams to resolve bugs and troubleshoot customer issues.Assist in building a scalable support team and processes for the EMEA region.Experiment with new features, processes, and innovative AI solutions.QualificationsMust be located in London or willing to relocate, enthusiastic about working in the East London office once it opens — remote work for the initial months as we set up, with an office opening anticipated in September 2026.1 month on-site training in our San Francisco office.Skilled in engaging with customers through chat and video platforms.A passion for product development and improvement.1 to 8 years of relevant experience.Leadership experience is a plus.

Ravio supports over 1,400 organizations worldwide, including names like Pipedrive, Wise, and Octopus Energy, by offering a platform for real-time salary benchmarking, pay gap analysis, and compensation reviews. The system integrates directly with clients’ HR software, providing insights across more than 100 roles in 46 countries, and draws from a live database of over 350,000 data points. The company values transparency, fairness, and a culture of shared responsibility and continuous improvement. Role overview The Tier 2 Support Engineer joins the Operations team in London, focusing on keeping Ravio’s benchmarking platform reliable and efficient. This position sits within the Product Support group, which provides technical assistance to customer-facing teams, addresses product issues, and supports the rollout of new features and core processes. What you will do Tackle complex support issues that extend beyond first-line help, such as HRIS integration failures and data pipeline problems on Google Cloud Platform. Use and refine runbooks to resolve technical challenges and maintain system stability. Collaborate with Engineering on deeper technical cases, acting as a conduit between customer concerns and product development. Update documentation to strengthen the support system and share knowledge across the team. How this role fits This role bridges customer challenges with Product and Engineering, helping Ravio’s platform improve with each issue solved. The Tier 2 Support Engineer ensures that support processes scale as the company grows, contributing to both day-to-day reliability and long-term product evolution.

Role overview Watershed is hiring a Product Support Specialist in London. This role serves as the first point of contact for customers, working to resolve questions and technical issues related to Watershed’s products. What you will do Troubleshoot product issues and respond to customer inquiries Offer clear solutions and guidance to help customers get the most from Watershed’s services Support a positive customer experience, aiming to build long-term satisfaction and loyalty What matters here Strong problem-solving skills Clear, empathetic communication A focus on helping customers succeed with Watershed’s products

As a Product Support Specialist at Claylabs, you will play a pivotal role in ensuring that our customers receive exceptional support and guidance regarding our innovative products. Your responsibilities will include troubleshooting product issues, providing timely solutions, and collaborating with our development team to enhance product performance.You will serve as a vital link between our users and our technical team, ensuring that customer feedback is effectively communicated and acted upon. Your passion for technology and problem-solving skills will be essential in delivering a seamless user experience.

Join our dynamic team as an Associate Product Manager at Hootsuite, where you'll contribute to the development of innovative products that empower businesses to manage their social media presence effectively. In this role, you will collaborate closely with cross-functional teams, including engineering, design, and marketing, to define product requirements and support project execution.Your insights will help shape product roadmaps and enhance user experiences across our platforms. We are looking for a proactive individual who is eager to learn and grow in a fast-paced environment.

About Caxton Associates:Founded in 1983, Caxton Associates is a prestigious global trading and investment firm with a strong presence in major financial hubs, including New York, London, Bengaluru, Monaco, Singapore, and Dubai. The firm specializes in managing client and proprietary capital through a diverse suite of investment products tailored to meet the unique requirements of its investors. Utilizing a multi-portfolio manager approach, Caxton excels in discretionary global macro investing, drawing on its extensive expertise across various asset classes and markets.About the Role:We are on the lookout for a dedicated Trading Support Engineer to become an integral part of our London Tradeflow team. In this role, you will play a crucial role in supporting front-office trading operations, ensuring the seamless flow of orders and executions across both internal and external trading systems.This hands-on production support position emphasizes monitoring live trading activities, analyzing order and execution flows, and troubleshooting any issues related to FIX connections and internal systems. You will collaborate closely with trading, operations, and global technology teams to guarantee timely and accurate trade processing.Success in this role demands meticulous attention to detail, excellent communication skills, and the ability to remain composed in fast-paced, time-sensitive environments.Responsibilities:As a valued member of the Tradeflow support team, your key responsibilities will include:Monitoring and supporting trade, order, and execution flows across FIX connections, internal order management systems, and external brokers and trading venues.Analyzing FIX message traffic (including orders, cancellations, rejections, and executions) to identify and resolve routing or workflow issues.Assisting with Bloomberg AIM order and execution workflows.Investigating trade breaks, discrepancies, and missing or delayed executions.Providing support for troubleshooting session drops, connectivity issues, and counterparty rejections.Coordinating with brokers, trading desks, and operations teams to address daily production challenges.Escalating incidents as necessary and providing clear status updates to stakeholders.Maintaining documentation and contributing to operational runbooks and procedures.Requirements:1–3 years of experience in supporting trading, middle office, or financial systems.Fundamental understanding of FIX messaging and the order-to-trade lifecycle.Familiarity with financial markets and execution workflows.Strong analytical and problem-solving abilities.Basic scripting skills, preferably in Python.Proficiency with log analysis and monitoring tools.Experience with version control systems (e.g., Git).Some knowledge of SQL and relational database schemas would be advantageous.Excellent written and verbal communication skills.Ability to work efficiently under pressure in time-sensitive trading environments.Exhibits and adheres to the highest ethical standards.

Join Synthesia, the premier AI video platform trusted by over 90% of Fortune 100 companies. Established in 2017 and headquartered in London, we have expanded our presence across Europe and the US, driving innovation in visual communication and enterprise skill enhancement.As the AI landscape evolves, so do we. Our cutting-edge products empower organizations to improve communication and develop skills, placing people at the heart of successful enterprises.Following a remarkable Series E funding round that secured $200 million, our valuation has soared to $4 billion. With over $530 million in total funding from esteemed investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, we are backed by industry leaders from Stripe, Datadog, Miro, and Webflow.About the RoleAs a Technical Support Associate at Synthesia, you will play a pivotal role in delivering exceptional first-line technical support to our enterprise clientele. You will engage in technical investigations, efficiently resolve customer inquiries, and progressively tackle more complex scenarios while honing your technical and analytical skills.Collaborating closely with seasoned Technical Support Specialists and Engineers, you will gain invaluable exposure to a variety of technical systems, enhancing both customer satisfaction and internal support processes. This position offers a fantastic opportunity to kickstart or elevate your career in technical support within a dynamic SaaS environment.

Join our dynamic team at via as a Product Support & Operations Specialist. In this vital role, you will be responsible for ensuring the seamless operation of our products and delivering outstanding support to our customers. Your expertise will help enhance user experience and drive operational efficiency.

As a Product Support Specialist for Institutions at Opus2, you will serve as the foremost product expert and relationship manager for our esteemed Institutions client base. In this escalation role, you will deliver advanced product insights, ensure service level agreements (SLAs) are fulfilled across all support interactions, and establish yourself as a trusted advisor to client-side support teams.This position uniquely connects client empowerment with internal accountability. You will lead tailored product training, manage ongoing client engagement through site visits and consultations, and provide strategic feedback to our Product Management team. With a profound understanding of the Institutions solution, you will guarantee exceptional, proactive support for our clients while influencing the future of the product based on real-world applications.Your ResponsibilitiesDeliver first and second-line technical support and product advice through phone, email, and internal support portals to users of our innovative legal technology solutions.Investigate and resolve complex software issues, collaborating with QA, DevOps, and Engineering teams to ensure prompt and effective resolutions.Assist in developing automation tools and scripts (e.g., Python, Bash) to enhance support operations and improve data accuracy.Engage directly with clients to understand their workflows and deliver customized technical solutions that drive product adoption and operational efficiency.Document and escalate bugs, feature requests, and client feedback with clear, actionable reports to relevant internal teams.Support the testing and validation of new product features, patches, and releases prior to deployment.Mentor and guide junior team members by sharing expertise, best practices, and technical knowledge.Promote best practices and foster client engagement through proactive outreach, training, and solution optimization.Maintain detailed records of support interactions in the helpdesk system, ensuring thorough follow-ups and resolutions.Create and update user-friendly support materials such as how-to guides, FAQs, and internal documentation.Identify recurring issues and collaborate with Product and Development teams to implement long-term enhancements.Assist in conducting product training sessions and client demonstrations as required.Uphold a high standard of professionalism and client satisfaction in all support interactions.

Role Overview Braze is hiring an Associate Support Representative in London. This role focuses on helping customers use the Braze platform effectively and get the most out of its features. The position centers on delivering clear, helpful support and making sure clients have a positive experience. What You Will Do Respond to customer questions about the Braze platform Guide clients through platform features and functionality Help customers resolve issues so they can achieve their goals Communicate clearly and promptly with clients What Helps in This Role Strong communication skills Problem-solving mindset Interest in supporting customers and improving their experience This position is based in London.

About Cubitts Cubitts is working to reshape the optical industry in the UK, where over 40 million people wear spectacles but the market has seen little change for centuries. The company’s goal is to build a truly innovative and customer-focused spectacles brand. Role Overview The Production Associate plays a key part in supporting Cubitts’ 20 retail stores and expanding digital channels. This role focuses on making sure every order is fulfilled accurately and efficiently, helping deliver a high standard of service to hundreds of thousands of customers. The position involves hands-on work in the glazing lab, stock management, order fulfillment, and logistics. Main Responsibilities Quality Control & Glazing: Assemble frames into finished spectacles, performing thorough checks at every step to meet Cubitts’ standards. Shipping & Dispatch: Manage the dispatch and shipping of orders to customers and stores, ensuring items arrive on time and in excellent condition. Order & Inventory Support: Respond to queries from stores and internal teams, maintain clear communication, monitor stock, and support accurate inventory management. Process Implementation & Efficiency: Suggest and help implement workflow improvements to save time, reduce errors, and increase productivity. Troubleshooting: Quickly identify and resolve issues in production, the lab, or dispatch, working with other teams as needed. Cross-Team Collaboration: Work closely with workshop, inventory, headquarters, retail, and customer service teams to keep operations running smoothly. KPI Management & Reporting: Track key performance indicators, ensure targets are met, and share updates and insights with the team. Inventory Control & Stock Reconciliation: Perform regular cycle counts and audits of frames, lenses, and components. Investigate discrepancies and take corrective action. Inbound Inventory & Materials Management: Receive, inspect, and log incoming inventory and materials, checking for correct quantities and quality, and ensuring documentation is complete. Brand Advocacy: Represent Cubitts’ mission and values, helping educate colleagues and customers about the brand. Location This role is based in London, England, United Kingdom.

Location: London Start Date: Immediate The Team Our Product team is dedicated to advancing AlphaSights' vision by ensuring its effective execution. We achieve this by understanding the goals of our users, identifying opportunities for value creation and areas for improvement, developing innovative technology solutions, and collaborating with our Software Engineering and Product Design teams to implement these solutions. The Role As an Associate Product Manager at AlphaSights, you will take ownership of a specific area of product innovation and drive its progress with a high degree of autonomy. You will be part of our dynamic global technology team, tackling complex challenges that could revolutionize our operational processes. This role presents an exciting opportunity for motivated and enthusiastic individuals eager to leverage their skills in driving product innovations within a fast-expanding industry. What You’ll Do User need identification and problem definition: Gather and analyze user feedback to identify and prioritize user needs and value propositions in your product area. Iterative solution formation: Spearhead hypothesis generation and validate detailed solutions while integrating cross-functional insights. Product development: Diligently plan and oversee the software development processes necessary for your team's product solutions; collaborate effectively with Engineering and Design teams to bring your ideas to fruition. Planning: Create and maintain a transparent roadmap of prioritized initiatives for your innovation area. Executive communication: Present ideas, insights, and updates to senior management. Define, measure, and monitor KPIs to ensure your product achieves tangible business results. Who You Are Exceptional problem solver

Role Overview ion is hiring an Associate Product Manager based in London. This position works closely with teams across disciplines to support product development and improve user experiences. The role plays a part in shaping solutions that respond to both market trends and customer needs.

Join opus2 as a Product Support Specialist, where you will be a vital point of contact for technical and product-related inquiries from clients, providing exemplary second-line support via phone, email, and internal portals. Your role will involve diagnosing complex software challenges, closely collaborating with engineering, QA, and DevOps teams, and directly contributing to the testing and validation of new product releases to ensure optimal quality and performance.In this dynamic client-facing position, you will consult on workflow enhancements, aid in automation scripting to boost support efficiency, and provide mentorship to junior team members. By meticulously documenting recurring issues and gathering in-depth feedback, you will influence product development and advocate for best practices, ensuring users of our legal technology solutions receive an outstanding support experience.Your ResponsibilitiesDeliver first and second-line technical support and product guidance to users of our legal technology solutions through various communication channels.Investigate and resolve escalated software issues while collaborating with QA, DevOps, and Engineering teams for timely resolutions.Assist in the creation of automation tools and scripts (e.g., Python, Bash) to enhance support productivity and data integrity.Engage directly with clients to comprehend their workflows and offer customized technical solutions to improve product adoption and operational efficiency.Document and escalate bugs, feature requests, and client feedback with clear, actionable reports to relevant internal teams.Support the testing and validation of new product features, patches, and releases before deployment.Mentor junior team members by sharing knowledge, best practices, and technical expertise.Encourage best practices and enhance client engagement through proactive outreach, training, and solution optimization.Maintain detailed records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution.Create and update user-friendly support materials, including how-to guides and FAQs.Identify recurring issues and collaborate with Product and Development teams to drive continuous improvements.Assist in conducting product training sessions and client demonstrations as required.Ensure high standards of professionalism and customer satisfaction in all support interactions.