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IT Support Engineer at SentinelOne | Costa Rica

SentinelOneCosta Rica
Hybrid Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proven experience in technical support services across various platforms (Windows, Mac, Linux). Strong problem-solving skills and the ability to diagnose issues quickly. Excellent communication skills, both written and verbal. Ability and willingness to work in a hybrid environment.

About the job

Our Purpose

At SentinelOne, we are motivated by a strong mission: empowering those who secure our future. As AI revolutionizes the way organizations operate, the responsibility of safeguarding them is increasingly vital. By joining SentinelOne, your contributions help protect global enterprises, critical infrastructure, and the technologies that will shape the future. If you are driven by significant challenges and desire to make a tangible impact on a global scale, you will find your purpose with us.

About Us

SentinelOne stands at the forefront of AI and cybersecurity, introducing an innovative operating model for security. Our AI-native platform integrates protection across endpoints, cloud, identity, data, and AI systems to provide autonomous detection and response with clarity and speed. Through real-time analytics, intelligent automation, and a unified data foundation, we minimize distractions, simplify complexity, and enable security teams to concentrate on what truly matters.

Our teams consist of builders, problem solvers, and innovators dedicated to shaping the future of security. If you are excited to tackle challenging problems alongside talented, mission-driven individuals, we welcome you to contribute to a safer future for humanity.

What Are We Looking For?

We seek individuals who are endlessly curious and dedicated to ongoing learning. As AI transforms every aspect of our business, we empower every team member, regardless of role or level, to develop fluency in AI tools and concepts. Those who thrive in our environment actively pursue new solutions, experiment thoughtfully, and apply their learning to deliver improved, faster, and smarter outcomes.

As an IT Technical Support Engineer, you will provide support across various platforms including Windows, Mac, and Linux, and will need a proven track record in technical support and services.

The position is hybrid, based in our office at the America Free Zone in Heredia.

What Will You Do?

  • Serve as the initial point of contact for end users via phone, email, or ticketing system.
  • Provide technical support to internal users in remote locations by diagnosing and resolving issues related to software, hardware, networking, and daily tools while driving issues to resolution.
  • Maintain consistent and timely communication with users regarding the status and resolution of their support tickets.

About SentinelOne

SentinelOne is a leader in the intersection of AI and cybersecurity, innovating a new operational model for security that enhances protection and response capabilities. We are committed to building a safer future through intelligent automation and real-time analytics.

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